Supply Chain Operations Manager (Household)

We’re looking for an outstanding proven leader to push forward the development and implementation of the Admiral Household Claims Supply Chain strategy that establishes Admiral as a top quartile market performer in the household supply chain market. 

• Leading a team that assure key claims suppliers’ performance is maintained in accordance with contractual, business and regulatory requirements whilst identifying and delivering continuous improvement and achieving outstanding service delivery and customer satisfaction.
• Use recognised continuous improvement methodology to develop best practice, new controls that deliver excellent claims costs, process, lifecycle and customer care benefits.
• Reporting directly to the Head of Supply Chain you will be operating in a highly agile environment whilst running and expanding the existing supplier management team.

Main Duties

• Working with key stakeholders to development and implement sourcing and supplier account management strategy for household claims
• Designing solutions that develop great customer outcomes whilst contributing to efficient loss ratio results
• Work closely with the Procurement Manager and Group Procurement to ensure sourcing arrangements are in place for all categories that support the Household Claims Strategy
• Review existing supplier arrangements for Household Claims Categories
• Ensure key supplier relationships deliver desired business outcomes
• Collaborate with suppliers to identify improvement opportunities
• Maintain commercial market awareness of the household market and associated categories
• Understanding of competitor activity, regulatory and legislative developments
• Maintain a leading competitive edge for household claims
• Deliver account management framework that ensures suppliers are managed in accordance with Admiral values and policies
• Ensure all contractual and regulatory requirements are met at all times
• Analyse feedback from various market and business sources to ensure delivery against customer and colleague expectations is met
• Identify supply chain failings and develop improvement plans to manage risks to the business
• Develop robust contingency plans that can be implemented during times of disruption or surge
• Motivate, manage and lead a team of experts that enhance Admiral values

Key Skills, Qualifications and Experience

• Experience of running a domestic household supply chain operation and team at mid management level
• In depth knowledge of household supply chain partners in UK market
• Deep understanding of competitor supply chains
• Broad understanding of principles of insurance, risk management and claims handling
• Regulatory and legislative knowledge
• Well versed with BRN schedules of Rates
• Loss adjusting background or experience of management loss adjusting models
• Home emergency, legal expenses, IVP, loss adjusting, surveying and engineering account management track record
• Led supply chain change progammes for a UK insurer
• Major loss (including loss adjusting) experience
• Excellent analytical skills

Desirable

• ACII, ACILA, MCIOB, MRICS or working towards
• Risk mitigation assessment skills

About Admiral

Our success goes hand-in-hand with having a strong culture where we put our people and customers first. Our philosophy is simple yet effective: people who like what they do, do it better, and this in turn, means that our customers receive the level of service and products that they deserve. Our culture is honest, open and wholeheartedly focused on four key areas: Communication, Equality, Reward & Recognition, and Fun.

We do not have a set salary for this position, as it will be dependent on the successful candidates experience. We are happy to see CVs from all candidates who meet the requirements, and will be happy to discuss the remuneration package.

At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we're voted no. 1 in the 2019 Sunday Times Best Big Companies to Work For in the UK. We want you to have an element of freedom to define a working lifestyle that supports this, so accomodate flexible hours wherever possible.