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Supplier Relationship Manager (SRM)

Cardiff

  1. Full time

About the job

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This vacancy has now expired. Please see similar roles below...

"

We are looking for an outstanding proven general insurance (home) account relationship manager to push forward the development and implementation of the Admiral Household Claims Supply Chain strategy that establishes Admiral as a top quartile market performer in the household supply chain market. 

Responsible for the management and relationships with key allocated suppliers through the lifecycle of contractual agreements you will manage contract performance whilst identifying and delivering additional value into the Admiral Home Supply Chain.

Use recognised continuous improvement methodology to develop best practice and new controls that deliver excellent claims costs, process, lifecycle, and customer experience benefits.

Reporting directly to the Supply Chain Operations/Procurement Manager you will be operating in a highly agile environment whilst running and expanding the existing supplier management team.

Main Duties

  • Extensive travel required (post pandemic) to supplier and Admiral offices
  • Manage key supplier contracts to ensure business change is supported by external vendors through account management and development
  • Support compliance with relevant policies and procedures
  • Implement and deliver rigorous governance through supplier relationships
  • Identify opportunities to drive value and improve performance of existing and potential suppliers
  • Manage capacity, performance and competitive tension panels
  • Ongoing deep analytical performance management
  • Seek ways to improve innovation in processes, reduce costs, manage and reduce risk and stimulate performance improvement
  • Working with key stakeholders to development and implement sourcing and supplier account management strategy for household claims
  • Designing solutions that develop great customer outcomes whilst contributing to efficient loss ratio results
  • Work closely with Group Procurement to ensure sourcing arrangements are in place for all responsible commodities
  • Review existing supplier arrangements for Household Claims Categories
  • Ensure key supplier relationships deliver desired business outcomes
  • Collaborate with suppliers to identify improvement opportunities
  • Maintain commercial market awareness of the household market and associated categories
  • Understanding of competitor activity, regulatory and legislative developments
  • Maintain a leading competitive edge for household claims
  • Deliver account management framework that ensures suppliers are managed in accordance with Admiral values and policies
  • Ensure all contractual and regulatory requirements are met at all times
  • Identify supply chain failings and develop improvement plans to manage risks to the business
  • Develop robust contingency plans that can be implemented during times of disruption or surge

Key Skills, Qualifications and Experience

ESSENTIAL

  • Experience of managing domestic household supply chain relationships
  • Household claims handling experience
  • In depth knowledge of household supply chain partners in UK market
  • Broad understanding of principles of insurance, risk management and claims handling
  • Regulatory and legislative knowledge
  • Well versed with BRN schedules of Rates
  • Loss adjusting / property claims management background
  • Drying and restoration (fire, flood, EOW) experience
  • Major loss (including loss adjusting) experience
  • Excellent analytical skills

DESIRABLE

  • Dip/Cert CILA/CII
  • Track record of working remotely and in isolation
  • Risk mitigation assessment skills

About Admiral

Our success goes hand-in-hand with having a strong culture where we put our people and customers first. Our philosophy is simple yet effective: people who like what they do, do it better, and this in turn, means that our customers receive the level of service and products that they deserve. Our culture is honest, open and wholeheartedly focused on four key areas: Communication, Equality, Reward & Recognition, and Fun.

Salary, Benefits and Work-Life Balance

We do not have a set salary for this position, as it will be dependent on the successful candidates experience. We are happy to see CVs from all candidates who meet the requirements, and will be happy to discuss the remuneration package.

At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we're voted no. 1 in the 2019 Sunday Times Best Big Companies to Work For in the UK. We want you to have an element of freedom to define a working lifestyle that supports this, so accomodate flexible hours wherever possible.

You can also view some of our other key benefits here; https://admiraljobs.co.uk/employee-benefits/.

 

  1. Full time
  2. Claims

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Cardiff

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Our Benefits

Admiral employees work hard to keep us at the top of our industry, and are rewarded for it—with competitive pay, a share package, career growth and development opportunities and some other great benefits, too!

People who like what they do, do it better.

Be You

Financial & Mortgage Advice

Financial & Mortgage
Advice

Ecare

24-Hour
Ecare

Cycle to Work Scheme

Cycle to Work
Scheme

Annual Holiday Allowance

Annual Holiday
Allowance

Flexible Working

Flexible
Working

Simply Health

Simply
Health

Private Health Cover

Private Health
Cover

Critical Illness Cover

Critical Illness
Cover

Grow & Progress

Learning and Development

Learning and
Development

Educational Sponsorship

Educational
Sponsorship

Accredited Qualifications ILM

Accredited
Qualifications ILM

iLearn

iLearn
Online Learning

Buy a Book Scheme

Buy a Book
Scheme

Developmental Coaching

Developmental
Coaching

Port of Calls

Port of
Calls

Internal Mobility

Internal
Mobility

Make a Difference

Groups & Societies

Groups and
Societies

Socials & Team Days Out

Socials and Team
Days Out

Multi Faith / Quiet Rooms

Multi Faith / Quiet
Rooms

Admiral Community Fund

Admiral Community
Fund

Give as You Earn

Give as You
Earn

Awards & Star Lunches

Awards and Star
Lunches

Corporate Social Responsibility

Corporate Social
Responsibility

Impact Hours

Impact
Hours

Share In Our Future

Share Schemes

Share
Schemes

Refer a Friend Bonus

Refer a Friend
Bonus

Colleague and Family Discount

Colleague and Family
Insurance Discount

Group Life Assurance

Group Life
Assurance

Pension

Pension
Scheme

Life Event Loan

Life Event
Loan

Tickets to Sponsored Events

Tickets to Sponsored
Events

Tusker

Tusker Salary
Sacrifice

Click here to download our full benefits brochure