Solution Architect (Customer Contact Technologies)

We understand that a good work life balance is important, and we want you to have an element of freedom to define a working lifestyle that supports this. We are happy to talk about flexible working. Please contact Recruitment for more information.

Job Purpose

The Solution Architects operate within the CTO function and take primary responsibility for the design and end-to-end solution for projects and programmes delivered through the Tribes, aligned to the Enterprise Principles, Roadmaps and Vision. The Solution Architects will also take part in the governance forums to develop and ensure the ongoing conformity to the enterprise roadmaps and technology standards. 

Reporting to the Head of Solution Architecture, the Contact Centre Solution Architect will provide the Tribes and large programmes with design support and consultancy for each delivery, will champion quality and sound data management, work with the senior developers, Tech Leads and Heads of Tech to ensure roadmap alignment, act as the bridge between the tribes and architecture, and ensure optimal use of enterprise assets including conformity to technology standards.

Who are we looking for?

We take on many different roles within IT, but we consistently look for people who are: -

• Proactive and will take initiative; they gain an understanding of what needs to be done and deliver
• Focussed on delivering business value above technology or architectural purity
• Passionate about what they do
• A continual learner (inquisitive with a desire for self-improvement)
• Comfortable and willing to speak up / make their voice heard
• Self-motivated, creative, and highly disciplined
• Solutions driven
• Positive attitude and a team player
• Able to work with all levels of seniority across IT and the wider business

Requirements / Technologies

• Excellent business stakeholder management
• Track record of solving complex problems and challenges
• You will have worked with many technologies across all aspects of IT with demonstrable experience across much of our contact centre technology, including:
  • Call Centre Management solutions such as Twilio, Genesys, Google CCAI
  • webRTC, SIP, PSTN
  • Azure and Google Cloud Platform
• You will have experience with CCaaS and CPaaS
• It is expected you will be a Contact Centre technology expert with 10 + years of experience
• You will be expected to maintain your expertise staying current in the Contact Centre technology through research and other means
• You will have produced numerous technology documents including High Level Solution Designs and Solution Architecture documents
• You will champion and oversee the design, adoption, and implementation of best practices
• You will continuously identify and promote innovative ways of using technology to maximise business value
• You’ll have experience leading a team in the creation of solution designs

Responsibilities

• To act as a lead in the development of fit for purpose solutions with end-to-end responsibility including solution alignment to business requirements, technology selection, user experience, solution maintainability and ensuring the solution meets non-funcitional requirements (scale, performance, security).
• To work in tandem with the Enterprise and Domain Architects to understand the business goals and vision, and to contribute to the Enterprise Roadmaps.
• Work closely with the Tribe / Projects leads supporting them as required.
• Producing documentation of a high-quality and to a detailed level.
  • Ensuring all Decision Points, Building Blocks, Design Principles, Design Rationale, and all interdependencies are understood, documented, and communicated across IT, where appropriate
• Proactively manage and address project risks and issues, escalating high priority issues to management with suggested solutions
• Provide consultancy services to internal customers by offering technical guidance, and ensuring architecture principles, design standards and operational requirements are met.
• Provide consultancy services and advice to senior developers, Tech Leads and Head of Tech.
• Ensuring delivery of projects on time and to budget, by adopting delivery-focussed Admiral working practices and methodologies.
• Maintain and comply with best standards and practices regarding both solution architecture deliverables and relevant governance frameworks. 
• Chair and actively promote the Technical Design Authority forums and act as an escalation point for wider Enterprise governance.
• Keep the Head of Solution Architecture and the Chief Architect informed and updated as appropriate
• Contribute to the architecture repository, using approved modelling tools and language.

Interviews

Interviews for this position will begin the week commencing 4th October. 

About Admiral

We're Wales’ only FTSE 100 company, with forward-thinking approaches and endless opportunities to test, learn and develop. Through innovation and organic growth, Admiral has evolved from a tiny startup into a multinational with a diverse product portfolio and a presence in eight countries.

There's a reason we are consistently named on the Sunday Times’ Best Companies to Work For: Our culture, core values, and commitment to diversity has created an environment where people share ideas, make an impact, and feel valued. Our philosophy is simple yet effective: “People who like what they do, do it better”.

Admiral people work hard to keep us at the top of the industry, and are rewarded for it — with competitive pay, great benefits, a share package based on company performance, a flexible work schedule, nearby fitness and health centres, and many other perks.

Salary, Benefits and Work-Life Balance

We do not have a set salary for this position, as it will be dependent on the successful candidate's experience. We are happy to see CVs from all candidates who meet the requirements and will be happy to discuss the remuneration package.

At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we're consistently voted one of the Sunday Times Best Big Companies to Work For in the UK. We want you to have an element of freedom to define a working lifestyle that supports this, so accommodate flexible hours wherever possible.

You can also view some of our other key benefits here; https://admiraljobs.co.uk/employee-benefits/.

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