Senior UX Researcher

Senior UX Researcher with Service Design Focus  

About Admiral  
There's a reason we've been named one the best places to work in the UK: our progressive culture, core values, and commitment to diversity and inclusion has created a working environment where people share ideas, aren’t afraid to speak up, and above all, feel valued. 

Join our Research and Service Design team leading Admiral's innovation by offering an unbiased perspective on our products, customers, and broader operations.  

Responsibilities: 

• Elevate the Research Practice: 
• Establish a best-in-class UX research practice, driving its implementation throughout the company. 
• Advocate for the value of research, building strong relationships and securing buy-in across departments. 
• Develop research frameworks to maximise research impact and deliver demonstrably positive outcomes. 
• Own and lead research initiatives that elevate the practice within Admiral and inspire wider industry engagement. 

UX Research & Service Design: 

• Conduct research using a mix of qualitative and quantitative methods to understand customer needs, pain points, and behaviours throughout the insurance lifecycle. 
• Plan and lead generative and evaluative research end-to-end. 
• Investigate user behaviour, attitudes and motivations using empirical research based on mixed methods, and through partnering with other data and insight teams 
• Integrate primary and secondary data into the insights process to develop a compelling point of view. 

Cross-Functional Collaboration: 

• Partner with product managers, designers, data analysts, insight teams and other stakeholders to ensure a user-centred approach to product  
• Lead cross-functional teams to map the user experience across all touchpoints, ensuring alignment with business objectives. 
• Champion a user-focussed approach with stakeholders, translating research into actionable decisions for product development and service delivery. 

Qualifications: 

• Degree educated in relevant discipline or equivalent industry experience. 
• Desirable Qualifications 
• A degree, master's, or PhD in one or more of the following; 
• Human Centred Design, Human Factors, Human-computer interaction, User Experience, Psychology, Social Anthropology, Digital Anthropology 

Experience: 

• 5+ years of experience in user experience research, with a strong understanding of research methodologies (qualitative & quantitative). 
• Proven experience in conducting UX research for a regulated industry (a plus, but not essential). 
• Experience with service design principles and frameworks. 
• Excellent analytical and problem-solving skills. 
• Effective communication and presentation skills, with the ability to tailor messaging to different audiences. 
• Proven leadership skills and the ability to mentor and guide junior team members. 
• Passion for collaboration and working effectively across disciplines. 

Why join us? 

• Be a founding member of a dynamic new team shaping the future of UX research at our company. 
• Lead the way in establishing a user-centred culture that drives exceptional business value. 
• Work with a talented and passionate team that is committed to collaboration and innovation. 
• Check our jobs site for our range of benefits.  

Please note - we may close this vacancy early if we receive lots of applications or business priorities change.

Our Commitment to You

At Admiral, we are committed to being a diverse and inclusive workplace. Admiral is proud to be an equal opportunities employer and does not discriminate on the basis of race, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), national origin, gender, gender identity, sexual orientation, disability, age, or any other legally protected status.

All qualified applicants will receive equal consideration for employment.

Benefits, and Work-Life Balance

At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we’re consistently voted one of the Sunday Times Best Big Companies to work for in the UK. We want you to have an element of freedom to define a working lifestyle that supports this, so accommodate flexible hours wherever possible.

All colleagues will receive 33 days holiday (including banks holidays) when they join us, and this will increase with length of service, up to a maximum of 38 days (including banks holidays). You also have the option to buy or sell up to five days of annual leave in addition to your allocation.

You can also view some of our other key benefits here.

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