Senior Service Designer

Admiral is seeking a pioneering Service Designer and Researcher to spearhead the establishment of our cutting-edge service design practice. This role offers a unique opportunity to conduct extensive user research and deliver user-centred services for our customers.

Responsibilities

• Lead the establishment of the service design function at Admiral, defining innovative processes and best practices to drive impactful outcomes.
• Take charge of strategic service planning, ensuring alignment with business objectives and user needs through comprehensive research methodologies.
• Develop clear service goals using advanced service mapping techniques, value propositions, and detailed blueprints.
• Champion solutions to address organisational challenges, drawing on extensive research and analysis.
• Collaborate closely with cross-functional teams, including product managers, designers, and other insight teams, integrating live data into service design artefacts to enrich user experiences.
• Facilitate collaborative workshops, leveraging research insights to guide teams towards consensus and effective decision-making.
• Drive the development of cutting-edge concepts and proposals for new services or enhancements grounded in robust research findings.
• Transform complex information and processes into visually compelling and readily understandable representations.
• Conduct rigorous independent research involving customers, stakeholders, and subject matter experts to inform every stage of the design process.
• Create persuasive presentations and reports to effectively communicate research insights and recommendations to stakeholders.

Qualifications

• Hold a degree in a relevant discipline or have equivalent industry experience.
• A degree, Master's, or PhD in one or more of the following is preferred: Human-Centred Design, Human Factors, Human-Computer Interaction, User Experience, Psychology, Social Anthropology, Digital Anthropology
• 5+ years of professional experience as a Lead/Senior Service Designer/Researcher.
• Proven leadership skills and the ability to mentor and guide junior team members.
• Expertise in tools to produce outputs such as Service Blueprints
• Experience with generative user research techniques.
• Excellent analytical and problem-solving skills.
• Passion for collaboration and working effectively across disciplines.
• Experience in a regulated industry (a plus, but not essential).

Why Join Us?

• Be a founding member of a dynamic new team shaping the future of UX research at our company.
• Lead the way in estabashling a user-centred culture that drives exceptional business value.
• Work with a talented and passionate team committed to collaboration and innovation.

Additional Information

• We will review your CV within 5 working days of application and get back to you.
• We will give you everything you need to work comfortably from home.

Please note - we may close this vacancy early if we receive lots of applications or business priorities change.

Our Commitment to You

At Admiral, we are committed to being a diverse and inclusive workplace. Admiral is proud to be an equal opportunities employer and does not discriminate on the basis of race, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), national origin, gender, gender identity, sexual orientation, disability, age, or any other legally protected status.

All qualified applicants will receive equal consideration for employment.

Salary, Benefits, and Work-Life Balance

We do not have a set salary for this position, as it will be dependent on the successful candidate’s experience. We are happy to see CVs from all candidates who meet the requirements and will be happy to discuss the remuneration package.

At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we’re consistently voted one of the Sunday Times Best Big Companies to work for in the UK. We want you to have an element of freedom to define a working lifestyle that supports this, so accommodate flexible hours wherever possible.

All colleagues will receive 33 days holiday (including banks holidays) when they join us, and this will increase with length of service, up to a maximum of 38 days (including banks holidays). You also have the option to buy or sell up to five days of annual leave in addition to your allocation.

You can also view some of our other key benefits here.

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