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Senior Product Owner

Cardiff

  1. Full time

More about the job

Senior Product Owner

Introduction

At a time where digital transformation is forefront of Admiral’s strategic objectives, we have a fantastic opportunity for someone who would like to play a pivotal role in shaping and delivering an inspiring digital experience for Admiral customers. The Digital Product team will be instrumental in delivering Admiral’s digital vision and will ensure that our customers receive the service they expect. Having adopted a scaled agile approach to development we are part of a fast-moving team who understand our customers priorities as well as those of the business, this role will be key to ensuring we keep abreast of change and can prioritise and deliver effectively.

About the team

We are an experienced team serving the rapidly increasing customer demand for online services.  We are focussed on improving all areas of the online customer experience for our more established products (Car, Home and Van).

Our remit includes the online quote and buy application, existing customer portal (MyAccount) and Admiral App.

Aligned to a digital vision and business strategy, we manage IT change to all three applications.  Working within a scaled agile framework we own the Digital Product and provide the roadmap, backlog, prioritisation, requirements, and we test and measure performance.  Working hand in hand with IT for the technical development and delivery.

As a team we operate in a fast moving environment, we’re passionate about our work and we’re delivery focused, we have a fantastic mix of talent and personalities on the team which ensures we’re always performing to a high standard and we’re having fun doing it.  It is a very exciting time to join us, given the strategic importance of digital to the future of Admiral and rapid customer adoption.

Job Purpose

As a Senior Product Owner, you will work alongside the Lead Product Owner, shaping and delivering the strategy for one of the following four areas: Sales Conversion, Multi Optimisation, Policy Administration / Self Service and Retention

Aligned to our key objectives you will help create a strategy and delivery plan, and work closely with key stakeholders to drive the change roadmap for our digital products.  Managing a small team of Product Owners, you will work closely with IT, you’ll help ensure quality of delivery, measure performance and communicate progress.

Main duties

  • Work with the Product Lead to develop a clear product strategy and delivery plan
  • Understand stakeholder priorities and work with the team to align these accordingly, in line with customer value, business value, and strategic fit
  • Provide detailed business case projections ahead of new functionality releases, and business benefit realisation analysis post release
  • Ensure the change roadmap is prioritised based on sound customer and business value, and data driven insight
  • Work with the product tribe to plan, organise and deliver change
  • Work with User Experience (UX) designers and developers, following a design thinking methodology to transform new ideas from sketches to prototypes, through customer review and feedback loops, ahead of commitment to development
  • Analysis and communication of MI, using various tools and internal MI data.
  • Researching and benchmarking digital capabilities of other businesses both inside and outside of the insurance sector
  • Ensure the team is appropriately supported, trained and developed, including conducting regular one-to-ones with team members, setting objectives, and coaching/mentoring
  • Champion ways of working, design thinking, behaviour driven development, scaled agile

Experience and qualifications required

This role would be well suited to someone who can shape a vision and turn it into reality.  Someone with a strong blend of analytical and creative skills and a keen interest in digital customer experiences who can not only identify areas for improvement in our current digital products, but can create innovative roadmaps for product development that help put Admiral at the forefront of digital innovation. 

You will need to demonstrate strong planning, prioritisation, and execution skills, and have excellent people manager skills to support and coach your team. Through this role you will gain exposure to a number of stakeholders (operations, support departments, external partners) therefore the ability to manage your workload and communicate effectively will be essential.

Essential skills

  • Strong customer focus
  • Proven track record in delivering projects
  • Familiar with established and emerging digital customer service solutions
  • Excellent track record of cross-organisational relationship building
  • An inquisitive mind that questions new ways to test, learn and optimise
  • Comfortable analysing and interpreting data
  • Excellent written and verbal communication skills – you will need to have the ability to communicate to with senior stakeholders and also provide on the ground feedback and coaching
  • Ability to manage multiple tasks and projects at one time
  • Self-driven & proactive

Desirable (not essential)

  • A working knowledge of Admiral digital customer journeys
  • A working knowledge of Admiral operations and operational processes
  • Experience of working in an agile development environment

About Admiral

We're Wales’ only FTSE 100 company. We have forward-thinking approaches and provide endless opportunities to test, learn and grow. There's a reason we've been named a Best Place to Work: our progressive culture, core values, and commitment to diversity and inclusion have created a working environment where people share ideas, aren’t afraid to speak up and change things, and above all, feel valued.

Admiral has grown from being a small start-up into a multi-national organisation. The company is constantly investigating new products, services and markets and is now present in eight countries with a diverse product portfolio.

Our success goes hand-in-hand with having a strong culture where we put our people and customers first. Our philosophy is simple yet effective: people who like what they do, do it better, and this, in turn, means that our customers receive the level of service and products that they deserve. Our culture is honest, open and wholeheartedly focused on four key areas:

Communication, Equality, Reward & Recognition, and Fun.

Salary, Benefits and Work-Life Balance

We do not have a set salary for this position, as it will be dependent on the successful candidate’s experience. We are happy to see CVs from all candidates who meet the requirements and will be happy to discuss the remuneration package.

At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we're voted no. 1 in the 2019 Sunday Times Best Big Companies to Work For in the UK. We want you to have an element of freedom to define a working lifestyle that supports this, so accommodate flexible hours wherever possible.

Please note, we are unable to accept CVs via email.

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Our Benefits

As one of our four pillars to our culture, Reward and Recognition is extremely important. We believe that happy staff make happy customers, so we have a huge range of great benefits to make sure everybody has something to smile about! Here are a few of our more popular ones.

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Development 
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