Senior Product Owner
Cardiff
- Full time
About the job
This vacancy has now expired. Please see similar roles below...
"Senior Product Owner
Introduction
At a time where digital transformation is forefront of Admiral’s strategic objectives, we have a fantastic opportunity for someone who would like to play a pivotal role in shaping and delivering an inspiring digital experience for Admiral customers. The Digital Product team will be instrumental in delivering Admiral’s digital vision and will ensure that our customers receive the service they expect. Having adopted a scaled agile approach to development we are part of a fast-moving team who understand our customers priorities as well as those of the business, this role will be key to ensuring we keep abreast of change and can prioritise and deliver effectively.
About the team
We are an experienced team serving the rapidly increasing customer demand for online services. We are focussed on improving all areas of the online customer experience for our more established products (Car, Home and Van).
Our remit includes the online quote and buy application, existing customer portal (MyAccount) and Admiral App.
Aligned to a digital vision and business strategy, we manage IT change to all three applications. Working within a scaled agile framework we own the Digital Product and provide the roadmap, backlog, prioritisation, requirements, and we test and measure performance. Working hand in hand with IT for the technical development and delivery.
As a team we operate in a fast moving environment, we’re passionate about our work and we’re delivery focused, we have a fantastic mix of talent and personalities on the team which ensures we’re always performing to a high standard and we’re having fun doing it. It is a very exciting time to join us, given the strategic importance of digital to the future of Admiral and rapid customer adoption.
Job Purpose
As a Senior Product Owner, you will work alongside the Lead Product Owner, shaping and delivering the strategy for one of the following four areas: Sales Conversion, Multi Optimisation, Policy Administration / Self Service and Retention
Aligned to our key objectives you will help create a strategy and delivery plan, and work closely with key stakeholders to drive the change roadmap for our digital products. Managing a small team of Product Owners, you will work closely with IT, you’ll help ensure quality of delivery, measure performance and communicate progress.
Main duties
- Work with the Product Lead to develop a clear product strategy and delivery plan
- Understand stakeholder priorities and work with the team to align these accordingly, in line with customer value, business value, and strategic fit
- Provide detailed business case projections ahead of new functionality releases, and business benefit realisation analysis post release
- Ensure the change roadmap is prioritised based on sound customer and business value, and data driven insight
- Work with the product tribe to plan, organise and deliver change
- Work with User Experience (UX) designers and developers, following a design thinking methodology to transform new ideas from sketches to prototypes, through customer review and feedback loops, ahead of commitment to development
- Analysis and communication of MI, using various tools and internal MI data.
- Researching and benchmarking digital capabilities of other businesses both inside and outside of the insurance sector
- Ensure the team is appropriately supported, trained and developed, including conducting regular one-to-ones with team members, setting objectives, and coaching/mentoring
- Champion ways of working, design thinking, behaviour driven development, scaled agile
Experience and qualifications required
This role would be well suited to someone who can shape a vision and turn it into reality. Someone with a strong blend of analytical and creative skills and a keen interest in digital customer experiences who can not only identify areas for improvement in our current digital products, but can create innovative roadmaps for product development that help put Admiral at the forefront of digital innovation.
You will need to demonstrate strong planning, prioritisation, and execution skills, and have excellent people manager skills to support and coach your team. Through this role you will gain exposure to a number of stakeholders (operations, support departments, external partners) therefore the ability to manage your workload and communicate effectively will be essential.
Essential skills
- Strong customer focus
- Proven track record in delivering projects
- Familiar with established and emerging digital customer service solutions
- Excellent track record of cross-organisational relationship building
- An inquisitive mind that questions new ways to test, learn and optimise
- Comfortable analysing and interpreting data
- Excellent written and verbal communication skills – you will need to have the ability to communicate to with senior stakeholders and also provide on the ground feedback and coaching
- Ability to manage multiple tasks and projects at one time
- Self-driven & proactive
Desirable (not essential)
- A working knowledge of Admiral digital customer journeys
- A working knowledge of Admiral operations and operational processes
- Experience of working in an agile development environment
About Admiral
We're Wales’ only FTSE 100 company. We have forward-thinking approaches and provide endless opportunities to test, learn and grow. There's a reason we've been named a Best Place to Work: our progressive culture, core values, and commitment to diversity and inclusion have created a working environment where people share ideas, aren’t afraid to speak up and change things, and above all, feel valued.
Admiral has grown from being a small start-up into a multi-national organisation. The company is constantly investigating new products, services and markets and is now present in eight countries with a diverse product portfolio.
Our success goes hand-in-hand with having a strong culture where we put our people and customers first. Our philosophy is simple yet effective: people who like what they do, do it better, and this, in turn, means that our customers receive the level of service and products that they deserve. Our culture is honest, open and wholeheartedly focused on four key areas:
Communication, Equality, Reward & Recognition, and Fun.
Salary, Benefits and Work-Life Balance
We do not have a set salary for this position, as it will be dependent on the successful candidate’s experience. We are happy to see CVs from all candidates who meet the requirements and will be happy to discuss the remuneration package.
At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we're voted no. 1 in the 2019 Sunday Times Best Big Companies to Work For in the UK. We want you to have an element of freedom to define a working lifestyle that supports this, so accommodate flexible hours wherever possible.
Please note, we are unable to accept CVs via email.
#LI-LP1
- Full time
- Business Support
__jobinformationwidget.freetext.LocationText__
Cardiff
Senior Talent Partner - Corporate Services
What areas do you look after?
I am the Team Manager of our Support Recruitment area where we recruit for over 30 departments.
Tell us about you and your Admiral story?
I’ve been in Admiral for 16 years and some of my key achievements during this time include the implementation of live webchat as a customer contact channel, and the introduction of new call routing system before moving on to my next venture in Recruitment.
Why would you recommend Admiral?
I’m proud to work for a company that prides itself on being a diverse workforce. Admiral has created a culture that’s like no other and the staff are its number one priority. Admiral supports the continuous development of all its employees and offers opportunities in so many ways. This is something I’ve personally benefited from and am always thankful for!
Related jobs
Salary
Location
Cardiff
Job Type
Full time
Location
Cardiff
Brand
Admiral Money
Department
Finance Services
Office address
Tŷ Admiral, David Street, Cardiff, CF10 2EH
Description
Admiral Money is hiring for a DevOps Engineer to join the team! Admiral Money is an exciting division of Admiral Group. We have the freedom and innovation of a small start up with the security of
Reference
10636
Expiry Date
01 Jan 0001
Vacancy managed by
Eden DaviesVacancy managed by
Eden DaviesSalary
Location
Cardiff
Job Type
Full time
Location
Cardiff
Brand
Admiral Money
Department
Finance Services
Office address
Tŷ Admiral, David Street, Cardiff, CF10 2EH
Description
An exciting opportunity has arisen for a Broker AccountsExecutive to join the team at Admiral Money. About Admiral Money Admiral Money is an exciting, new division of Admiral Group. We have the
Reference
10629
Expiry Date
01 Jan 0001
Vacancy managed by
Meg EvansVacancy managed by
Meg EvansSalary
Location
Cardiff
Job Type
Full time
Location
Cardiff
Brand
Pioneer
Department
Admiral Pioneer
Office address
Capital Tower, Greyfriars Road, Cardiff, CF10 3AZ
Description
We're looking for a Pricing Manager – Commercial Motor Insurance to join our newly formed team at Admiral Pioneer! About Pioneer Disruptive. Customer Centered. Transformational. Admiral Pion
Reference
10160
Expiry Date
01 Jan 0001
Vacancy managed by
Eden DaviesVacancy managed by
Eden DaviesOur Benefits
Admiral employees work hard to keep us at the top of our industry, and are rewarded for it—with competitive pay, a share package, career growth and development opportunities and some other great benefits, too!
People who like what they do, do it better.
Be You
Financial & Mortgage
Advice
24-Hour
Ecare
Cycle to Work
Scheme
Annual Holiday
Allowance
Flexible
Working
Simply
Health
Private Health
Cover
Critical Illness
Cover
Grow & Progress
Learning and
Development
Educational
Sponsorship
Accredited
Qualifications ILM
iLearn
Online Learning
Buy a Book
Scheme
Developmental
Coaching
Port of
Calls
Internal
Mobility
Make a Difference
Groups and
Societies
Socials and Team
Days Out
Multi Faith / Quiet
Rooms
Admiral Community
Fund
Give as You
Earn
Awards and Star
Lunches
Corporate Social
Responsibility
Impact
Hours
Share In Our Future
Share
Schemes
Refer a Friend
Bonus
Colleague and Family
Insurance Discount
Group Life
Assurance
Pension
Scheme
Life Event
Loan
Tickets to Sponsored
Events
Tusker Salary
Sacrifice