We have been made aware of a number of scams where fraudsters are claiming to represent our organisation or organisations we work with. Please click here to find out more details and what to do if you are contacted.

menu

Accessibility tools

Senior Product Manager

Hybrid

  1. Full time

About the job

"

This vacancy has now expired. Please see similar roles below...

"

Senior Product Manager – Home Insurance (Customer Outcomes)

(This is a hybrid role, and it requires travel to our Cardiff office at least once a week)

We’re looking for a Senior Product Manager to lead customer outcomes across Household Insurance and Ancillary Products. This role will ensure our products continue to deliver fair value, robust plans are in place to continually improve customer outcome metrics, enhance customer understanding, and drive regulatory compliance.

You’ll influence product strategy, customer experience, and service improvements, using feedback, claims & complaints data, and NPS trends to drive meaningful change. Confident in leading through others, managing multiple priorities, and presenting to senior stakeholders, you’ll play a key role in shaping customer-first solutions.

Key Responsibilities

  • Customer Experience & Fair Value – Improve customer value metrics, service quality, and clarity, ensuring products deliver good customer outcomes.
  • Regulatory & Compliance – Lead Fair Value Assessments (FVAs), embedding FCA Consumer Duty principles into product management.
  • Customer Insights & Data – Analyse claims & complaints trends, NPS, and customer research to identify and address pain points.
  • Stakeholder Leadership – Work closely with Claims, Underwriting, Risk, Compliance, and Operations to align customer-focused strategies. As well as working closely with third parties who have involvement in ancillary products.
  • Team Leadership – Inspire and mentor Product Managers, fostering a customer-first culture.
  • Senior Stakeholder Engagement – Confidently present insights and recommendations to influence key decisions.

What We’re Looking For

✔ Leadership – Ability to lead through others, coach teams, and drive collaboration.

✔ Regulatory Expertise – Strong knowledge of FCA Consumer Duty, Fair Value Assessments, and Treating Customers Fairly.

✔ Customer-Centric – Passion for improving claims outcomes, service quality, and policy transparency.

✔ Data-Driven – Experience using customer feedback, complaints data, and claims trends to inform decisions.

✔ Strong Communicator – Confident in presenting to senior stakeholders and influencing strategy.

✔ Organised & Strategic – Able to manage multiple priorities while delivering measurable customer improvements.

Please note - we may close this vacancy early if we receive lots of applications or business priorities change.

Our Commitment to You

At Admiral, we are committed to being a diverse and inclusive workplace. Admiral is proud to be an equal opportunities employer and does not discriminate on the basis of race, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), national origin, gender, gender identity, sexual orientation, disability, age, or any other legally protected status.

All qualified applicants will receive equal consideration for employment.

Benefits, and Work-Life Balance

At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we’re consistently voted one of the Sunday Times Best Big Companies to work for in the UK. We want you to have an element of freedom to define a working lifestyle that supports this, so accommodate flexible hours wherever possible.

All colleagues will receive 33 days holiday (including banks holidays) when they join us, and this will increase with length of service, up to a maximum of 38 days (including banks holidays). You also have the option to buy or sell up to five days of annual leave in addition to your allocation.

You can also view some of our other key benefits here.

#LI-AJ1

  1. Full time
  2. Household

__jobinformationwidget.freetext.LocationText__

Hybrid

jobs

Related jobs

Talent Acquisition Resourcer

Salary

Location

Cardiff

Job Type

Full time

Location

Cardiff

Brand

Admiral Group

Department

HR

Office address

Tŷ Admiral, David Street, Cardiff, CF10 2EH

Description

Are you passionate about attracting and retaining top digital talent? Have you got either Agency or In-House Recruitment experience? Are you creative with using different sourcing techniques to attrac

Reference

10506

Expiry Date

01 Jan 0001

Abi Taylor

Vacancy managed by

Abi Taylor
Abi Taylor

Vacancy managed by

Abi Taylor
View Shortlist
Customer Care Agent

Salary

Location

Cardiff

Job Type

Full time

Location

Cardiff

Brand

Pioneer

Department

Veygo

Office address

Capital Tower, Greyfriars Road, Cardiff, CF10 3AZ

Description

At Veygo our world is learner and temporary pay-as-you-go car insurance. We know people's lifestyles are changing and our pay-as-you-go insurance provides our customers with flexible cover by the hour

Reference

10638

Expiry Date

01 Jan 0001

Meg Evans

Vacancy managed by

Meg Evans
Meg Evans

Vacancy managed by

Meg Evans
View Shortlist
Admiral Repair Network (ARN) Lead

Salary

Location

Remote

Job Type

Full time

Location

Remote

Brand

Admiral Group

Department

Claims, Household

Office address

Remote

Description

The Admiral Repair Network (ARN) Lead plays a pivotal role in overseeing and enhancing the performance of the ARN within the Household Claims function. This role ensures that supplier partnerships ali

Reference

10433

Expiry Date

01 Jan 0001

Dacey Cole

Vacancy managed by

Dacey Cole
Dacey Cole

Vacancy managed by

Dacey Cole
View Shortlist

Our Benefits

Admiral employees work hard to keep us at the top of our industry, and are rewarded for it—with competitive pay, a share package, career growth and development opportunities and some other great benefits, too!

People who like what they do, do it better.

Be You

Financial & Mortgage Advice

Financial & Mortgage
Advice

Ecare

24-Hour
Ecare

Cycle to Work Scheme

Cycle to Work
Scheme

Annual Holiday Allowance

Annual Holiday
Allowance

Flexible Working

Flexible
Working

Simply Health

Simply
Health

Private Health Cover

Private Health
Cover

Critical Illness Cover

Critical Illness
Cover

Grow & Progress

Learning and Development

Learning and
Development

Educational Sponsorship

Educational
Sponsorship

Accredited Qualifications ILM

Accredited
Qualifications ILM

iLearn

iLearn
Online Learning

Buy a Book Scheme

Buy a Book
Scheme

Developmental Coaching

Developmental
Coaching

Port of Calls

Port of
Calls

Internal Mobility

Internal
Mobility

Make a Difference

Groups & Societies

Groups and
Societies

Socials & Team Days Out

Socials and Team
Days Out

Multi Faith / Quiet Rooms

Multi Faith / Quiet
Rooms

Admiral Community Fund

Admiral Community
Fund

Give as You Earn

Give as You
Earn

Awards & Star Lunches

Awards and Star
Lunches

Corporate Social Responsibility

Corporate Social
Responsibility

Impact Hours

Impact
Hours

Share In Our Future

Share Schemes

Share
Schemes

Refer a Friend Bonus

Refer a Friend
Bonus

Colleague and Family Discount

Colleague and Family
Insurance Discount

Group Life Assurance

Group Life
Assurance

Pension

Pension
Scheme

Life Event Loan

Life Event
Loan

Tickets to Sponsored Events

Tickets to Sponsored
Events

Tusker

Tusker Salary
Sacrifice

Click here to download our full benefits brochure