menu

close

close

Start your search

Senior Domestic Loss Adjuster

Cardiff

  1. Full time

Closing date

23/04/2021

About the job

Job Overview

An internal senior directly employed loss adjuster - sitting under the ‘complex claims’ function within an evolving household claims department. The role offers a rare opportunity for an experienced loss adjuster/ project managed adjuster to assist the growth and development of an established loss adjusting team. The role involves visiting policyholder’s houses for domestic mid/ complex claims and assisting with the management and development of the team.

North of England desirable but all areas considered.

Main Responsibilities and Duties:

Reporting into the PMA Team manager, the role involves:

  • Managing a caseload of losses from Post FNOL to closure (evidencing cost control and excellent customer service)
  • Assisting in managing and developing a small, experienced team of loss adjusters.
  • Department training including individual case studies/ accompanied visits for claims staff/ management.
  • Completing 121’s/ accompanied visits with the team.
  • Reviewing MI/ performance with a good standard of IT skills including Excel.
  • Prioritising work – Ensuring audits/ necessary checks and reporting are completed monthly.
  • Managing claims to encourage excellent customer outcomes and reducing customer detriment.
  • Complaint escalation– comfortable dealing with complaints and revisiting where required and understanding and adhering to the FOS guidelines and procedures.
  • Innovation – reviewing processes to implement efficiencies/ necessary changes.
  • Report writing – Comfortable writing detailed reports including repudiations and handling complaints.  
  • Projects – To undertake projects when required.
  • Identifying recovery/ contribution/ fraud and underwriting concerns and feeding this into the necessary areas.
  • Surge solution – being able to attend flood/ necessary flood areas when possible to assist policyholders.
  • Flexibility with travel – complex claims will at times require travel if outside of the immediate area.
  • Building relationships with other areas to promote the PMA team.
  • Managing surveyors/ suppliers and building solid working relationships with restoration franchises.
  • Comfortable challenging suppliers where necessary and experienced dealing with complaints/ escalations.
  • Using technology such as scoping tools/ video technology within set limits.
  • Authorising team members payments/ amending/ reviewing reserves where exceeding team members limits.
  • Deputising for the team manager during periods of leave.
  • Negotiating large settlements with policyholders on complex claims.

Skills / Qualifications:

  • Preferably qualified or working towards a minimum of DIP CII/ DIP CILA looking to progress towards ACII/ ACILA (other experience would be considered but this is desirable)
  • Any building qualification would be advantageous along with any Health & Safety knowledge/ drying qualifications such as BDMA.
  • Strong IT skills including Microsoft products – Excel/ Word/ Scoping tools/ Video technology.
  • Knowledge regarding drying techniques/ experience dealing with restoration companies/ tramex.
  • Adaptable to change in a constant evolving department.
  • Managing time effectively including booking appointments (no diary manager) and handling spikes of work during surge (prioritising work)
  • Confident in making decisions and evidencing rational.
  • Negotiation – strong negotiation skills in line with policy liability.
  • Face to face interaction – Being approachable and comfortable delivering news to policyholders both face to face and over the phone including repudiations.
  • Sound people management skills.
  • Comfortable working alone but also a good team player.
  • Comfortable handling high value losses.
  • Clean driving license (less than 6 points)
  • Works well under pressure.
  • Flexible working when required.
  • Attention to detail.
  • A positive attitude.

Benefits:

  • Competitive salary.
  • Company car/ car allowance.
  • Admiral Shares.
  • Home based role.

 

jobs

Related jobs

Household Project Manager

** DEFAULT listwidget.vacancypartial.salary - en-GB **

** DEFAULT listwidget.vacancypartial.locationfreetext - en-GB **

Cardiff

Job Type

Full time

Department

Claims

Location

Cardiff

Office address

Tŷ Admiral, David Street, Cardiff, CF10 2EH

Description

It’s an exciting time for Admiral as we continue to grow our home insurance business.  As a result, we are looking for a Project Manager to work in the exciting area of continuous improvement. Repo

Reference

4801

Expiry Date

07/04/2021

Kyle Meacock

Vacancy managed by

Kyle Meacock
Kyle Meacock

Vacancy managed by

Kyle Meacock
View Shortlist
Motor Claims Handler

** DEFAULT listwidget.vacancypartial.salary - en-GB **

£18,400.00

** DEFAULT listwidget.vacancypartial.locationfreetext - en-GB **

Swansea

Job Type

Full time

Department

Claims

Location

Swansea

Office address

Admiral Group House, 1 Langdon Road, Swansea Waterfront, Swansea, SA1 8AG

Description

We are the largest car insurance provider in the UK and always feature in ‘The Sunday Times Best Big Companies to Work For’, as voted for by our staff. During these recent uncertain times, Admiral has

Reference

4703

Expiry Date

14/05/2021

Leigh Gardiner

Vacancy managed by

Leigh Gardiner
Leigh Gardiner

Vacancy managed by

Leigh Gardiner
View Shortlist
Technical Supplier Relationship Manager (TSRM)

** DEFAULT listwidget.vacancypartial.salary - en-GB **

** DEFAULT listwidget.vacancypartial.locationfreetext - en-GB **

Cardiff

Job Type

Full time

Department

Claims

Location

Cardiff

Office address

Tŷ Admiral, David Street, Cardiff, CF10 2EH

Description

We are looking for an outstanding proven general insurance (home) account relationship manager to push forward the development and implementation of the Admiral Household Claims Supply Chain strategy

Reference

4827

Expiry Date

08/04/2021

Kyle Meacock

Vacancy managed by

Kyle Meacock
Kyle Meacock

Vacancy managed by

Kyle Meacock
View Shortlist
posts

Related posts

Meeting our Army Reserve employees - Daryl

Teaser

Contact Centre

Content Type

Blog

** DEFAULT postresults.publishdate - en-GB **

16/01/2020

Summary

Daryl chats to us about juggling his career and being in the Royal Monmouthshire Royal Engineers Militia We were extremely proud to publicise our promise of support to all those who serve, by signing the Army Covenant back in July last year. We recognise that our Army Reservists are a crucial part of the Defence family, and by implementing protective and flexible workplace policies, we’re able to empower our employees to make a real difference to their personal and professional development.We caught up with Daryl to hear his story…What is your Admiral background?‘’I’ve worked for Admiral for ten and a half years; I began in Claims taking customer calls and joined Claims Audit four years ago and have been there ever since.’’Why did you join the Army Reservists and what Regiment are you part of?“Joining the Army had always been at the back of my mind and it came to a moment in time where it was now or never. My fitness levels weren’t great, so I focused on my training, lost a load of weight and signed up!I’d joined for a little extra challenge in my life, to do something different and to push myself out of my comfort zone. The opportunity presented itself and I grabbed it.I didn’t want to leave Admiral and go into the Army full time but I was craving a new challenge. It’s great that I’m able to enjoy my job here, whilst thriving in a new environment as an Army Reservist.I’m in the Royal Monmouthshire Royal Engineers Militia and have been for the past year now.”How are you finding balancing your two roles as well as family life?“A Royal Engineer is one of the most diverse roles offered in the Army; it’s not just soldiering, but also Combat Engineering – essentially, you have to have a broad spectrum of skills, from front-line Soldier to construction and logistics. The training has been intense; a lot of it you do at the start when joining, but as there is so much, the training carries on as your career progresses.The Claims department has been really good with flexible working; I’m able to finish work earlier at times to get to the Regiment and development courses on time – my managers have been incredibly supportive and have given me all the time I’ve needed.I needed five weeks off this year for training which was all signed off by the Admiral management team. The training then changed due to unforeseen circumstances, but work was so flexible, I took a mixture of paid holiday and unpaid leave for this (I’m still paid by the Army during such training).The flexible working at Admiral is important to me; I know how lucky I am to get this support from my employer.  I’m doing a good job of balancing my job at Admiral, the Reserves and my family life.”Do you find that your Army career has complimented your role here at Admiral?“The training has been fantastic in the Army, it teaches you about responsibility, drive, how to take control of situations, as well as confidence building.The training opportunities are endless, from leadership courses to learning how to work as a team – the training is second to none and continuous.These are all transferable skills that I bring to my role here at Admiral, so ultimately, my Reservist career benefits both parties!”

Teaser

Read on
Laura  Pengilly

by

Laura Pengilly

Laura  Pengilly

by

Laura Pengilly

Meeting our Army Reserve employee - Chris

Teaser

Contact Centre

Content Type

Blog

** DEFAULT postresults.publishdate - en-GB **

17/12/2019

Summary

We caught up with Chris, who began his Admiral career almost nine years ago, after spending six years as a Lance Corporal, having served two tours in Iraq We were extremely proud to publicise our promise of support to all those who serve, by signing the Army Covenant back in July this year. We recognise that our Army Reservists are a crucial part of the Defence family, and by implementing protective and flexible workplace policies, we’re able to empower our employees to make a real difference to their personal and professional development.We caught up with Chris to hear his story…Can you tell us a bit about your Army career and career at Admiral?‘I left school with no GCSE’s and decided the Army was the best option for me. I passed my basic training and chose to become a driver by trade and completed all possible licences, including; 17.55-ft, 55-ton, motorbike, off-road, etc, all by the time I hit 17.When I reached my 18th birthday, I volunteered to be deployed to Iraq and that’s when I picked up my Lance Corporal title.In the space of two years, I’d spent a year in Iraq on two separate deployments and I’d experienced a lot, including seeing roadside bombs and losing three friends. After two tours, I was ready for something else and thought to myself, what can I do now?I’m so grateful to Admiral for taking me on during a recession, as I was struggling to find a job for a while. The role was a call centre position, so very different from my background, but I saw it as a great opportunity and a foot in the door. It was a massive change for me, going from what I’d experienced in the Army, to an office-based job, and not forgetting to mention, a pay cut too. After six months I adapted well, got used to the different environment and started to enjoy it.I began in Motor Claims and have since explored various areas of the business, including becoming Admiral’s very own chauffer (which sadly isn’t a position anymore!), before ending up where I am today, which is on the Superior Car team. That’s part of the beauty of Admiral, there are so many internal opportunities to move about the business and broaden your horizons.The Chauffer role sounds interesting, how did that come about?In Admiral, there are many opportunities to develop and experience other areas of the business, so when a job came up for an internal chauffeur, I applied and was successful. I had already completed relevant qualifications for this role whilst in the Army, so it felt like the perfect opportunity for me! Importantly, how was the transition from a career in the Army to a career at Admiral?After being out of the Army for a while, I re-joined as a reservist; I was working full-time at Admiral and part-time in the Reserves. This was a great, but gruelling two years.Admiral supported me during this time and paid me during my training days, as well as the required time away.After my time in the regular Army and Reserves, I adjusted to life at Admiral fine. The decompression training provided by the Army helps bring you back to normality, but also, I love working at Admiral; the simple fact that you don’t have to wear a uniform, or shave; it’s a different world. Coming to Admiral was easy for me, you’re able to leave work on time, and do whatever you want after work, and during the weekends.Whilst I enjoyed my time in the Army, which taught me so much, I now appreciate working in a relaxed environment – and knowing exactly what my day will entail.It’s all the little things about working here that made it such an easy transition for me.What are you doing now and are you enjoying it?I’m now a part of Claims’ Superior Car team – managing a small team that I helped set up from scratch. It involves helping customers who’ve unfortunately been involved in an accident in a “supercar” (Ferrari McLaren , Rolls Royce, etc.). My skills and experiences developed during my Army career, along with my passion for cars and driving, has allowed me to flourish in this role.I feel very lucky that Admiral took that chance on me nine years ago, I’m able to work with my passion and I really do enjoy coming to work every day – how many people can say that?

Teaser

Read on
Laura  Pengilly

by

Laura Pengilly

Laura  Pengilly

by

Laura Pengilly

Celebrating our 5th Annual Learning & Development Conference

Teaser

Contact Centre

Content Type

Blog

** DEFAULT postresults.publishdate - en-GB **

20/11/2019

Summary

On the 8th of November, our very own Admiral Academy hosted their 5th International Learning and Development (L&D) Conference. Over 150 training professionals came together from all corners of the business to collaborate, share best practise, network and most importantly celebrate success. The day kicked off with the amazing Admiral Inspire Choir and an opening speech from Head of People Services and Head of Learning and Development. David Stevens (CEO) also recorded a personal thank you message to attendees for their efforts in winning the L&D Award at the Best Big Companies to Work for Awards this year!The day included a whole host of talks from managers around the business, with keynote speaker Garan Pieniazek who gave an inspiring talk. The day also incuded talks from our ILM 7 Graduates and Working Groups who have worked incredibly hard throughout the year to deliver current content at this year’s conference.The second part of the day was recognising staff in the business who made a real impact within the learning and development community over the last year.Award Winners from this year’s conference are;Getting To Know Your Learners – Holly: Admiral AcademyDriving Performance – Deepshika: Customer ServiceGuardian of The Culture – Daniel: Admiral AcademyHighly Commended - Excellence in Learning and Development – New BusinessWinner - Excellence in Learning and Development - RenewalsThe L&D Conference and Awards highlights the incredible work of training professionals throughout the business and truly make a difference to the business and staff. Thank you to all and a huge well done!

Teaser

Read on
Laura  Pengilly

by

Laura Pengilly

Laura  Pengilly

by

Laura Pengilly

Our Benefits

As one of our four pillars to our culture, Reward and Recognition is extremely important. We believe that happy staff make happy customers, so we have a huge range of great benefits to make sure everybody has something to smile about! Here are a few of our more popular ones.

Share
Schemes

Flexible
Working

Local
Discounts  

Travel Season
Ticket loans

Groups
& Societies 

Development 
Opportunities

View more benefits