Senior Domestic Loss Adjuster
Cardiff
- Full time
Closing date
23/04/2021
About the job
This vacancy has now expired. Please see similar roles below...
"Job Overview
An internal senior directly employed loss adjuster - sitting under the ‘complex claims’ function within an evolving household claims department. The role offers a rare opportunity for an experienced loss adjuster/ project managed adjuster to assist the growth and development of an established loss adjusting team. The role involves visiting policyholder’s houses for domestic mid/ complex claims and assisting with the management and development of the team.
North of England desirable but all areas considered.
Main Responsibilities and Duties:
Reporting into the PMA Team manager, the role involves:
- Managing a caseload of losses from Post FNOL to closure (evidencing cost control and excellent customer service)
- Assisting in managing and developing a small, experienced team of loss adjusters.
- Department training including individual case studies/ accompanied visits for claims staff/ management.
- Completing 121’s/ accompanied visits with the team.
- Reviewing MI/ performance with a good standard of IT skills including Excel.
- Prioritising work – Ensuring audits/ necessary checks and reporting are completed monthly.
- Managing claims to encourage excellent customer outcomes and reducing customer detriment.
- Complaint escalation– comfortable dealing with complaints and revisiting where required and understanding and adhering to the FOS guidelines and procedures.
- Innovation – reviewing processes to implement efficiencies/ necessary changes.
- Report writing – Comfortable writing detailed reports including repudiations and handling complaints.
- Projects – To undertake projects when required.
- Identifying recovery/ contribution/ fraud and underwriting concerns and feeding this into the necessary areas.
- Surge solution – being able to attend flood/ necessary flood areas when possible to assist policyholders.
- Flexibility with travel – complex claims will at times require travel if outside of the immediate area.
- Building relationships with other areas to promote the PMA team.
- Managing surveyors/ suppliers and building solid working relationships with restoration franchises.
- Comfortable challenging suppliers where necessary and experienced dealing with complaints/ escalations.
- Using technology such as scoping tools/ video technology within set limits.
- Authorising team members payments/ amending/ reviewing reserves where exceeding team members limits.
- Deputising for the team manager during periods of leave.
- Negotiating large settlements with policyholders on complex claims.
Skills / Qualifications:
- Preferably qualified or working towards a minimum of DIP CII/ DIP CILA looking to progress towards ACII/ ACILA (other experience would be considered but this is desirable)
- Any building qualification would be advantageous along with any Health & Safety knowledge/ drying qualifications such as BDMA.
- Strong IT skills including Microsoft products – Excel/ Word/ Scoping tools/ Video technology.
- Knowledge regarding drying techniques/ experience dealing with restoration companies/ tramex.
- Adaptable to change in a constant evolving department.
- Managing time effectively including booking appointments (no diary manager) and handling spikes of work during surge (prioritising work)
- Confident in making decisions and evidencing rational.
- Negotiation – strong negotiation skills in line with policy liability.
- Face to face interaction – Being approachable and comfortable delivering news to policyholders both face to face and over the phone including repudiations.
- Sound people management skills.
- Comfortable working alone but also a good team player.
- Comfortable handling high value losses.
- Clean driving license (less than 6 points)
- Works well under pressure.
- Flexible working when required.
- Attention to detail.
- A positive attitude.
Benefits:
- Competitive salary.
- Company car/ car allowance.
- Admiral Shares.
- Home based role.
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