The New Business team has an amazing culture that reflects Admiral. The people who work here are humble, supportive, encourage each other and are always keen to see their colleagues do well. Our environment is an open and honest one with a family feel. We have high standards; it is important to us that we succeed in our teams and department. This is not a cold-calling role, it’s about helping customers to solve their problems and get the information they need.
Day to day, our New Business representatives take incoming calls about quotes that have been generated online and deal with customer queries. This is a flexible role that would give you the opportunity to make the most of hybrid working – we’ll train you in our office space in Newport so you can meet us in person and settle in, and once you’re fully trained, you’ll be working from our Cardiff office, or your own home. Ditch some of the daily commute or help build our vibrant culture through bringing your personality to our office space – we’re offering you the best of both worlds. We will cover your travel costs between Newport and Cardiff for the first 12 months of your employment.
This is a full-time position with long-term career prospects on offer in a hugely successful company. The pay structure is varied depending on skillset and performance. Our Basic Salary starts at £19,100, and with additional product bonuses and incentive your overall package could reach £35,000+. You will also be enrolled in our lucrative Staff Share Scheme so you will own a piece of the company you work for, receiving additional bonuses as a shareholder. Not only that, but we offer lucrative, seasonal overtime deals to further enhance your earning capacity.
Full & extensive training is provided, so you won’t need specific insurance experience. We just ask that you’re capable of absorbing the theory and putting it into practice – being a motivated, resilient, and confident individual is key.
The office opening hours are between 8-8pm on weekdays and 9-5pm on weekends. Your contracted hours will be 38.5 hours per week, and you have the option to build up some flexi hours to use as time off throughout the year.
Job Purpose:
- Provide excellent customer service to our customers and staff.
- Taking New Business calls daily.
- Using tools provided to negotiate and accept New Business customers.
- Upsell Multi-van, multi-product and add additional add-on’s such as Breakdown Cover.
- Follow compliance guidelines and procedures.
- Log front line complaints.
- Hit department targets.
Main Responsibilities:
- Answer calls efficiently and provide fantastic service whilst attempting to accept New Business customers.
- Go above and beyond for your customers by providing excellent customer service.
- Ensure work is dealt with accurately and to a high standard.
- Accurately read scripts and follow procedures correctly.
- Be a team player.
- Suggest positive solutions for customer journey.
- Attend training sessions and take feedback on board.
About Admiral
We are the largest car insurance provider in the UK and always feature in ‘The Sunday Times Best Big Companies to Work For’, as voted for by our staff. During these recent uncertain times, Admiral has been there to support every single employee. We are fortunate that during the COVID-19 pandemic we have not had to furlough any employees and we’re still growing as a business.
We truly care about our customers and we’re very proud of the level of service we provide. By recruiting people like you, who are customer focused and love to help others, we can continue to provide a great service and ensure an excellent experience for our customers.
We’re famous for being different – whether it be our unique culture including our Ministry of Fun, benefits including generous share scheme, cycle scheme, flexible working, and subsidised gym memberships for all staff. Our people are important to us, and whatever job you do, we will support you to succeed as best we can.
You can read more about Admiral through exploring our website here: Admiral Jobs
