Remote Customer Sales Consultant

We’re branching out... to West Wales!

We have an incredibly exciting new opportunity for those living in  Carmartheshire to join our New Business Team. The best part – you’ll be training and working completely from home, so say “Goodbye” to the lengthy commute! All you need is a great internet connection and a quiet, private place to work – we’ll sort the rest.

Although this will be predominantly a remote working role we will ask on occasions for you to come into the office.

You will of course, still be a fully-fledged member of the Admiral family, with complete access to all our great benefits.

The New Business team has an amazing culture that reflects Admiral. The people who work here are humble, supportive, encourage each other and are always keen to see their colleagues do well. Our environment is an open and honest one with a family feel. We have high standards; it is important to us that we succeed in our teams and department.

A day in the life of a New Business representative is centred around our customers. We take incoming calls from customers (no cold calling) and answer queries about quotes that have been generated online.

This is a full-time position with long-term career prospects on offer in a hugely successful company. The pay structure is varied depending on skillset and performance. Our Basic Salary starts at £19,100, and with additional product bonuses and incentive your overall package could reach £35,000+. You will also be enrolled in our lucrative Staff Share Scheme so you will own a piece of the company you work for, receiving additional bonuses as a shareholder. Not only that, but we offer lucrative, seasonal overtime deals to further enhance your earning capacity.

Full & extensive training is provided, so you won’t need specific insurance experience. We just ask that you’re capable of absorbing the theory and putting it into practice – being a motivated, resilient, and confident individual is key.

The opening hours are between 8-8pm on weekdays and 9-5pm on weekends. Your contracted hours will be 38.5 hours per week, and you have the option to build up some flexi hours to use as time off throughout the year on top of your Annual Leave.

Job Purpose:

• Provide excellent customer service to our customers and staff.
• Taking New Business calls daily.
• Using tools provided to negotiate and accept New Business customers.
• Upsell multi-van, multi-product and add additional add-on’s such as Breakdown Cover.
• Follow compliance guidelines and procedures.
• Log front line complaints.
• Hit department targets.

 Main Responsibilities:

• Answer calls efficiently and provide fantastic service whilst attempting to accept New Business customers.
• Go above and beyond for your customers by providing excellent customer service.
• Ensure work is dealt with accurately and to a high standard.
• Accurately read scripts and follow procedures correctly.
• Be a team player.
• Suggest positive solutions for customer journey.
• Attend training sessions and take feedback on board.
• Ensure your have the Right Broadband for the role.

About Admiral

We are the largest car insurance provider in the UK and always feature in ‘The Sunday Times Best Big Companies to Work For’, as voted for by our staff. During these recent uncertain times, Admiral has been there to support every single employee. We are fortunate that during the COVID-19 pandemic we have not had to furlough any employees and we’re still growing as a business.

We truly care about our customers and we’re very proud of the level of service we provide. By recruiting people like you, who are customer focused and love to help others, we can continue to provide a great service and ensure an excellent experience for our customers.

We’re famous for being different – whether it be our unique culture including our Ministry of Fun, benefits including generous share scheme, cycle scheme, flexible working, and subsidised gym memberships for all staff. Our people are important to us, and whatever job you do, we will support you to succeed as best we can.

Like the sound of what you read? Don't just take our word for it, here is what some of our current Wales Wales home workers have to say...

Hannah Williams.

'Admiral remote working where to start?

I was very nervous about working from home. I wasn’t sure what I wanted to do but with Admiral I finally feel like I have a home! From day one I made long life friends with the people I’ve gotten to know every day over Teams meetings, on the phone, taking roleplays and endless quizzes that I unapologetically smash my team at. All our mixed personalities make the New remote New Business Team that’s going to go on and smash it! Childcare friendly job, endless laughs, and a place everyone differences are allowed to let shine! There's never a day you don't feel loved or supported. I promise if you are of the fence, take the leap and apply! I'm so glad I did!

Kellan Matthews

'Since I started working for Admiral it's been an absolute great experience, I've met the best people who have always supported me throughout the job. Admiral is an amazing place to work as it has the best culture I have ever seen and also the people within the role are so kind, thoughtful and funny. I was very nervous on the first day I joined but I really feel like I have made friends for life, I have constantly enjoyed the role I have chosen and any advice I would give would just to be yourself and show what personality you have.'

Morgan Lewis

'Since working for Admiral, I've met a bunch of amazing people and lifelong friends. The management and training are second to none and the job comes with amazing benefits and great commission just for doing your job well! No regrets in joining the admiral team.'

Katie-Louise John

'Working for Admiral has been the best thing I’ve decided to do, working from home and flexible around my children, I have a fantastic team and all the support in the world. I was nervous about taking a sales job on the phones as I get anxiety talking on the phone, but the support has been amazing from teammates, managers, Trainers and more! I have never felt so welcomed and part of a family. I have become more confident in myself on the phone and in life. Taking this job was the best thing I have done in a long time.'