Remote Customer Advisor

Important! - Although this position is remote working, you will be required to attend one of our offices at least once a month or in the event of technical issues (such as broadband issues/device issues). Therefore, we are only able to consider your application if you are currently living in the South/West Wales area. 

About Admiral

Admiral is a financial services company and part of Admiral Group, the only FTSE 100 company in Wales with a presence in the UK, the USA, Canada, India, France, Italy, and Spain. We offer a range of products, including motor, home, travel, and pet insurance, plus legal services, loans, start up investments, and so much more. We’re proud to be consistently recognised as a Great Place to Work, reflecting our firm belief that people who like what they do, do it better. With a history of innovation and a customer-first mentality, we aim to help more people to look after their future, always striving for better together.

About the role

As a Remote Customer Advisor, you’ll be talking to our customers on the phone every day, focusing on exceptional customer service. As a regulated company, you’ll also have some compliance standards to uphold. Don’t worry if you’re not experienced in insurance, we’ll provide you with all the right training and tools to deliver great service confidently in no time.

You'll mostly be taking inbound calls from existing customers and offering solutions to benefit our customers, whether that be negotiating the best price at renewal, including extra cars, homes or vans to their policy, or simply dealing with general customer queries. Our area is constantly evolving to keep up with the needs of our customers and to ensure we have a competitive edge.

We’re proud of our culture of openness and low-ego, we want our colleagues to truly feel valued and respected. It’s an intense job, so we make it a priority to support each other, regardless of whether you’re working in the office or remotely.

What we expect from you:

• Great customer service
• Clear communication
• A team player
• Sales-driven attitude
• Self-motivation
• A willingness to learn
• Resilience