Product Owner

It is a hugely exciting to time to join the Customer Engagement tribe as we start to expand our customer experience, decisioning and agent experience with the core focus on data. We have built and launched a leading natural-language assisted AI cloud-based product for Admiral, and we have initiatives working across Operations, Claims, Digital and more, to roll out these capabilities and add significant business value.

We are looking for a Data Product Owner for our Customer Engagement Tribe. The product owner will be part of the data squad. This is a pivotal squad whose role is to bring data focus into every initiative we undertake as a tribe. The squad supports the whole of customer engagement to deliver innovative and exciting new products through the creation of CICD templates, sharing knowledge of IAM, projects and groups etc.

The data product owner will have responsibility to engage with the wider business and enrich on our data journey through refinement of data requirements. They will continuously seek to improve the service or data availability provided to our end users and our engineering squads. You will work closely with the cloud admins, cloud engineers, data engineers, software engineers and the information security team to achieve this.

With guidance from the Product Lead, the Product Owner will have accountability for translating business needs into a roadmap for delivery, ensuring that we are maximising the value and keeping our service levels very high.

Main Duties

• Working with the Product lead and the wider Product team to set the vision, goals and KPIs for the squad
• Owning and managing the product backlog for the squad including prioritising requirements
• Communicating clearly with all stakeholders about utilising new data sources, unearth potential predictive analytical use cases and data sharing across different teams.
• Ensuring we meet our SLA’s and that the usage and costs of the data platform are understood and controlled.
• Engaging with stakeholders to understand business needs, upcoming priorities, and demand.
• Signing off deliverables from the squad and deciding when the changes are ready to be released to live.
• Generating ideas by working with the squad, the business and through external research, committees etc
• Being a positive force for the squad, promoting the customer engagement data vision, ensuring everyone understands the why and educating the squads about the business and its needs.
• Manage scope dependencies within the Tribe in collaboration with the team, scrum master and other Product Owners
• Engage with the Squad, constructively challenge, and provide continuous feedback to ensure the squad output meets requirements. Stay actively involved throughout the delivery, supporting where possible through clarifying objectives, etc.
• Manage scope and business-related risks, issues and mitigations
• Participate in all squad-level ceremonies

This is not a full definition of the role but covers the main aspects and drivers for success.

Skills and Experience Required

Essential

• Proven experience guiding a team in a technical product owner (or similar) role
• Experience working with cloud (AWS, Google or other)
• An analytical, problem-solving mindset with sharp attention to detail
• Experience working in an agile framework such as scrum or kanban and using tools such as Jira
• The ability to prioritise workload and manage multiple workflows simultaneously
• The ability to operate on a detailed level but also see the bigger picture
• Excellent communication skills, both written and verbal
• The ability to deconstruct complicated concepts into clear, understandable deliverables

Desirable

• Experience of working in data and analytics discipline
• Cloud Platform experience (AWS, Google or other)
• Awareness/working knowledge of conversational IVR/virtual assistant technologies i.e. Google Dialogflow.
• Awareness/working knowledge of customer contact technologies e.g. CCAAS, WFM, WFO, Knowledge Management etc
• An awareness of Information Security principles and experience with IAM, data management functions and experience of supporting iterative product releases.
• Demonstrable experience in an Agile set up in which a Product Owner was present, or experience in a Product Ownership function.

Why work for us?

Admiral has many benefits but further to that you will also benefit from:

• Working with a top-class team
• Working on exciting challenges to maintain Admiral’s competitive advantage
• Playing a central role in shaping and enabling Admiral's digital ambitions
• Be given the flexibility to work in the way that allows you to give your best
• Work in an open and accessible department
• Know that you are working for a department who regularly take part in charitable events

Salary, Benefits and Work-Life Balance

We do not have a set salary for this position, as it will be dependent on the successful candidate’s experience. We are happy to see CVs from all candidates who meet the requirements and will be happy to discuss the remuneration package.

At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we're consistently voted one of Sunday Times Best Big Companies to Work For in the UK. We want you to have an element of freedom to define a working lifestyle that supports this, so accommodate flexible hours wherever possible.

You can also view some of our other key benefits here; https://admiraljobs.co.uk/employee-benefits/.

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