Product Owner - Existing Customer Tribe

The Existing Customers Tribe aspires to be a best-in-class change delivery function, which objective is to serve and delight AFSL’s customers, and serve all internal stakeholders/areas that are part of servicing and delighting our customers.

AFSL’s technology stack is modern and mainly centred around AWS, with a forward-looking service-driven approach.

Objective of the role:

The Product Owner is part of a delivery Squad within the Existing Customers Tribe. With the Scrum Master are part of the leadership of the Squad. The Product Owner has overall accountability for translating business needs into features/epics and then into consumable user stories for the Squad and ensure they contribute to the Tribe OKRs (Objectives and Key Results). Product Owners work closely with Tribe Product Leads to create and manage Squad backlogs and breakdown Tribe backlogs to enable iterative and early value delivery.

Key Contribution Areas

• Accountable for Squad deliveries contributing to Tribe OKRs
• Elaborates user stories from Features and Epics in collaboration with Tribe Product Lead, other Squad Product Owners and wider business community/stakeholders
• Owns, manages and prioritizes Squad backlog
• Engages with stakeholders to understand business needs, upcoming priorities, and is responsible for running iterative interactions to ensure efficiency and alignment with those stakeholders.
• Ensures user story completeness covering all aspects of internal and external stakeholder requirements
• Manages scope dependencies within the Tribe in collaboration with other Product Owners
• Develops ‘Definition of Done’ and Acceptance Criteria for user stories
• Engages with the delivery Squad, constructively challenges, and provides continuous feedback to ensure the Squad output meet Acceptance Criteria. Stays actively involved with the Squad through the delivery, supporting the different roles by answering doubts and clarifying objectives, etc.
• Participates in Sprint demos and demonstrates how Squad deliveries contribute to Tribe OKRs
• Supports Product Lead in defining MVP/product iterations working with other Product Owners
• Supports Product Lead in defining product roadmap, vision and value estimation
• Supports Product Lead in managing scope and business-related risks, issues and mitigations
• Supports Product Lead to prepare for key events like Quarterly Tribe Alignment, Monthly Tribe Planning and Sprint Planning

Key interactions

• Collaborates and consults with other Product Owners to ensure completeness of User Stories in delivering OKRs
• Engages with wider business stakeholders to support elaboration of user stories, definition of Acceptance Criteria and Definition of Done
• Supports Scrum Master in Squad level ceremonies
• Works closely with Product Lead in ensuring Squad deliveries align with product vision and Tribe OKRs

Essential Knowledge, Skills, Experience

• Ability to prioritize work and manage multiple workflows simultaneously
• Attention to detail, with a pragmatic mindset
• Good communication skills, both written and verbal
• Ability to learn and understand technology and products based on technological solutions

Desirable Knowledge, Skills, Experience 

• Overall understanding of AFSL’s business and technology landscape
• Business Analyst work experience and/or relevant qualification(s)
• Work experience in an agile set up were a Product Owner was present, or experience as Product Owner (or Junior/Deputy PO or similar)
• Experience/understanding of Cloud-based technology solutions and delivery, including concepts like containerization, API management gateways, CICD pipelines
• Agile practices and ways of working
• Experience with using Agile working tools (i.e. Jira, or Azure DevOps, or similar)

About Admiral Financial Services (AFSL)

Admiral Financial Services (AFSL) is the young, energetic lending arm of Admiral Group. Based in Ty Admiral, we have the freedom to innovate like a small start-up with the fortunate support of Admiral Group.  

The journey started for us when we launched unsecured personal loans in June 2017. We went on to be the first direct to consumer car finance provider in December 2017 and since then, we have gone from strength to strength!

Our vision is simple, we’re creating a special lending business for our customers whilst also ensuring AFSL is a fantastic place to work. 

As a business, it’s important that our staff must be transparent, creative, curious and challenge with care, all whilst being actively involved in our culture.

Our success goes hand-in-hand with having a strong culture where we put our people and customers first. Our philosophy is simple yet effective: people who like what they do, do it better, and this in turn, means that our customers receive the level of service and products that they deserve. Our culture is honest, open and wholeheartedly focused on four key areas: Communication, Equality, Reward & Recognition, and Fun.

Salary, Benefits and Work-Life Balance

We do not have a set salary for this position, as it will be dependent on the successful candidate’s experience. We are happy to see CVs from all candidates who meet the requirements and will be happy to discuss the remuneration package.

At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we're voted no. 1 in the 2019 Sunday Times Best Big Companies to Work For in the UK. We want you to have an element of freedom to define a working lifestyle that supports this, so accommodate flexible hours wherever possible.

If you would like to be considered for this opportunity, please complete an online application form. Please note, we are unable to accept CVs via email.

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