Do you have a passion for numbers? Have you always been interested in how we come up with our prices? A fantastic opportunity has arisen to join the Household Pricing department as a Pricing Process & Outcomes Analyst.
Job Purpose
Pricing Process & Outcomes Analysts support the Household Pricing department by dealing with a large proportion of the queries that we receive from other departments relating to our household pricing structure. A thorough understanding of various Household Pricing issues is required to be able to contribute to a range of Household Pricing discussions.
This role will be a 6 months secondment initially, however there is the possibility that it will be made a permanent position at the end of the 6 months.
Main Duties
- Building up knowledge of our quote and policy systems.
- Dealing with queries, understanding and ability to enter and accept quotes, create transactions, and renew policies in our quote and policy systems.
- Developing a thorough understanding of our rate structure including an understanding of all rate tables.
- Handling pricing queries from other department; mainly Sales, Customer Loyalty and Customer Assurance.
- Dealing with letters and comment forms from clients who refer to / seek clarification of our rating structure.
- Using the call listening facility and listening to calls monthly, and highlighting issues accordingly.
- Regularly deliver port of calls and top up training to contact centre staff to improve their knowledge and understanding.
- Maintain Household Pricing Merlyn page to enable contact centre staff to resolve more queries without needing to refer to Pricing.
- Identify ways to reduce volume of pricing queries received, whether by increasing training, recommending system enhancements or otherwise.
- Assist training new starters in Household Pricing to deal with pricing queries.
- Carrying out ad-hoc analysis and investigations into various issues that may be affecting the Pricing process. For example, investigating how a competitor company may deal with certain Pricing related issues.
- Carrying out ad-hoc analysis and investigations into various issues relating to governance and risk events.
- To complete any further work as delegated from Household Pricing Heads / Household Pricing Process & Outcomes Operations Manager.
Key Skills
- Maintain relationships with other areas of the business.
- Strong organisational skills to help manage workloads and prioritise tasks from a variety of stakeholders.
- Good communicator with excellent written and verbal communication skills.
- Ability to work independently as well as able to feed into wider teamwork.
- Demonstrable ability to combine analytical thinking based on numbers, together with common sense and imagination.
- Have an interest of using programming tools such as SQL is desirable but not essential.
- Comfortable using Excel functions.
Admiral: Where You Can
We take pride in being a diverse and inclusive business. It's a place where you can Be You, and show up as you are. We’re committed to fostering a people-first culture where everyone is accepted, supported, and empowered to be brilliant. You can, Grow And Progress at a pace and direction that suits you, Make A Difference for our customers and each other, and Share in Our Future with all colleagues eligible for up to £3,600 of free shares each year after one year of service.
Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays). You also have the option to buy or sell up to an additional five days of annual leave.
We’re proud of our people-first culture. In fact, we've been recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over 25 years! We’re fully committed to making sure your progression is not slowed or halted by barriers related to race, gender, age, sexuality or any of the protected characteristics.
Our fantastic benefits make sure our colleagues have a great work-life balance; You can view some of our other key benefits here.
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