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Pricing Process and Outcomes Analyst

Cardiff

  1. Full time

About the job

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This vacancy has now expired. Please see similar roles below...

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Do you have a passion for numbers? Have you always been interested in how we come up with our prices? A fantastic opportunity has arisen to join the Household Pricing department as a Pricing Process & Outcomes Analyst.

Job Purpose

Pricing Process & Outcomes Analysts support the Household Pricing department by dealing with a large proportion of the queries that we receive from other departments relating to our household pricing structure. A thorough understanding of various Household Pricing issues is required to be able to contribute to a range of Household Pricing discussions.

This role will be a 6 months secondment initially, however there is the possibility that it will be made a permanent position at the end of the 6 months.

Main Duties

  • Building up knowledge of our quote and policy systems.
  • Dealing with queries, understanding and ability to enter and accept quotes, create transactions, and renew policies in our quote and policy systems.
  • Developing a thorough understanding of our rate structure including an understanding of all rate tables.
  • Handling pricing queries from other department; mainly Sales, Customer Loyalty and Customer Assurance.
  • Dealing with letters and comment forms from clients who refer to / seek clarification of our rating structure.
  • Using the call listening facility and listening to calls monthly, and highlighting issues accordingly.
  • Regularly deliver port of calls and top up training to contact centre staff to improve their knowledge and understanding.
  • Maintain Household Pricing Merlyn page to enable contact centre staff to resolve more queries without needing to refer to Pricing.
  • Identify ways to reduce volume of pricing queries received, whether by increasing training, recommending system enhancements or otherwise.
  • Assist training new starters in Household Pricing to deal with pricing queries.
  • Carrying out ad-hoc analysis and investigations into various issues that may be affecting the Pricing process. For example, investigating how a competitor company may deal with certain Pricing related issues.
  • Carrying out ad-hoc analysis and investigations into various issues relating to governance and risk events.
  • To complete any further work as delegated from Household Pricing Heads / Household Pricing Process & Outcomes Operations Manager.

Key Skills

  • Maintain relationships with other areas of the business. 
  • Strong organisational skills to help manage workloads and prioritise tasks from a variety of stakeholders.
  • Good communicator with excellent written and verbal communication skills.
  • Ability to work independently as well as able to feed into wider teamwork.
  • Demonstrable ability to combine analytical thinking based on numbers, together with common sense and imagination.
  • Have an interest of using programming tools such as SQL is desirable but not essential. 
  • Comfortable using Excel functions.

Admiral: Where You Can

We take pride in being a diverse and inclusive business. It's a place where you can Be You, and show up as you are. We’re committed to fostering a people-first culture where everyone is accepted, supported, and empowered to be brilliant. You can, Grow And Progress at a pace and direction that suits you, Make A Difference for our customers and each other, and Share in Our Future with all colleagues eligible for up to £3,600 of free shares each year after one year of service.

Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays). You also have the option to buy or sell up to an additional five days of annual leave.

We’re proud of our people-first culture. In fact, we've been recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over 25 years! We’re fully committed to making sure your progression is not slowed or halted by barriers related to race, gender, age, sexuality or any of the protected characteristics.

Our fantastic benefits make sure our colleagues have a great work-life balance; You can view some of our other key benefits here.

#LI-AB1

  1. Full time
  2. Household

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Cardiff

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Our Benefits

Admiral employees work hard to keep us at the top of our industry, and are rewarded for it—with competitive pay, a share package, career growth and development opportunities and some other great benefits, too!

People who like what they do, do it better.

Be You

Financial & Mortgage Advice

Financial & Mortgage
Advice

Ecare

24-Hour
Ecare

Cycle to Work Scheme

Cycle to Work
Scheme

Annual Holiday Allowance

Annual Holiday
Allowance

Flexible Working

Flexible
Working

Simply Health

Simply
Health

Private Health Cover

Private Health
Cover

Critical Illness Cover

Critical Illness
Cover

Grow & Progress

Learning and Development

Learning and
Development

Educational Sponsorship

Educational
Sponsorship

Accredited Qualifications ILM

Accredited
Qualifications ILM

iLearn

iLearn
Online Learning

Buy a Book Scheme

Buy a Book
Scheme

Developmental Coaching

Developmental
Coaching

Port of Calls

Port of
Calls

Internal Mobility

Internal
Mobility

Make a Difference

Groups & Societies

Groups and
Societies

Socials & Team Days Out

Socials and Team
Days Out

Multi Faith / Quiet Rooms

Multi Faith / Quiet
Rooms

Admiral Community Fund

Admiral Community
Fund

Give as You Earn

Give as You
Earn

Awards & Star Lunches

Awards and Star
Lunches

Corporate Social Responsibility

Corporate Social
Responsibility

Impact Hours

Impact
Hours

Share In Our Future

Share Schemes

Share
Schemes

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Refer a Friend
Bonus

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Colleague and Family
Insurance Discount

Group Life Assurance

Group Life
Assurance

Pension

Pension
Scheme

Life Event Loan

Life Event
Loan

Tickets to Sponsored Events

Tickets to Sponsored
Events

Tusker

Tusker Salary
Sacrifice

Click here to download our full benefits brochure