Operations Manager

At Admiral Money we have a number of product verticals, including Motor Finance. The Motor Finance industry is evolving, with Covid-19 and FCA rulings opening up the market across all channels & enabling more digital partners to compete. In addition, we are seeing customers feeling more empowered and in-control which means it is vital we deliver relevant, customer-focused products.

Here at Admiral we are best placed to respond to this, with over 20 years’ experience in the Motor industry we are a highly trusted and respected brand, in addition we have built years of deep data across our millions of customers and we’re now ready to be in the driving seat!

In order to do this, we need to strengthen and grow our team to help us on our journey. 

The Role’s Remit

The Operations Lead role is critical to the success of our customer-centric Motor Finance product. Leading the design and development of the end to end operational processes, the role will work closely with the product and operations teams (sales, service, underwriting and collections) to relaunch the Admiral Money’s secured motor products. The candidate will have strong  industry experience to challenge the status-quo. Whilst also having the ability to engage staff across all levels of Operations to bring them on the journey and encourage their enthusiasm for motor

Responsibilities:

• Working closely with the Motor Product team and you will re-design effective and efficient motor finance operational processes
• Develop and implement an operational recruitment strategy to support the re-launch of Admiral Money’s Hire Purchase product in Q1’ 23
• Own and shape the procedures related to the end to end motor finance processes
• Ensure strong compliance of the end to end processes working closely with the Risk, Compliance and Product teams to gain sign off ahead of launch
• Own the change management of any operational processes relating to the motor product
• Responsible for the engagement and communication with front-line teams to prepare them for the re-launch of the secured motor products
• Provide industry insight by collaboratively working with the motor product team and programme Maverick to rebuild Admiral Money’s motor journey
• Identify operational weaknesses with the live motor products to ensure they are mitigated in line with the Consumer Duty Act
• Support the management of the live secured products by working with the Operational areas to resolve MQ complaints
• Identify and define training requirements to support the relaunch of the products
• Conduct root cause analysis of live operational issues

Experience:

• At least 1 years’ experience working within the motor finance industry
• Operational management experience with experience of working within at least one area of: Sales, Customer Service, Underwriting or Collections
• Strong problem-solving skills and the ability to think differently to challenge the status-quo
• Great logical thinking ability, communication skills, self-driven, and quick-learner
• Have a sense of responsibility, self-motivation, and a strong capability to work under pressure
• Proficient with Excel, Word and PowerPoint

Salary, Benefits and Work-Life Balance

At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we’re consistently voted one of the Sunday Times Best Big Companies to Work For in the UK.

All colleagues will receive 33 days holiday (including banks holidays) when they join us, and this will increase with length of service, up to a maximum of 38 days (including banks holidays). You also have the option to buy or sell up to five days of annual leave in addition to your allocation.

You can also view some of our other key benefits here

Our Commitment to You

At Admiral, we are committed to being a diverse and inclusive workplace. Admiral is proud to be an equal opportunities employer and does not discriminate on the basis of race, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), national origin, gender, gender identity, sexual orientation, disability, age, or any other legally protected status.

All qualified applicants will receive equal consideration.

#LI-HJ1 #LI-Money