Operational Resilience Risk Manager

Role Purpose

The Operational Resilience Risk Manager will support the Group Head of Resilience Risk in establishing, embedding, and maintaining a robust Group-wide resilience risk framework. The role covers operational resilience, business continuity, and incident and crisis management across all entities within the Group.

The role provides second-line oversight and challenge to ensure that the Group can prevent, adapt to, respond to, recover, and learn from disruption, maintaining continuity of services critical to customers, markets, and regulators.

The role holder will also be expected to support ad hoc work as directed by the Head of Resilience Risk and the Group Head of ERM.

The successful candidate will have a good understanding of operational resilience and resilience risk, governance, and assurance practices, knowledge of regulatory expectations, good communication skills, and sound commercial judgement. They will be collaborative and engaging, have integrity, and be resilient.

Main Duties

• Support the development, implementation, and ongoing refinement of the Group’s resilience risk policy and framework, ensuring alignment to PRA, FCA and GFSC expectations, industry best practice, and the proportional needs of each entity.
• Contribute to baseline assessments of existing capabilities, identifying gaps and improvement opportunities, and support control testing, policy attestation, and production of training and guidance materials.
• Design, implement, and maintain the Group-wide incident and crisis management approach, supporting tabletop exercises, simulations, and periodic reviews to ensure continual improvement and lessons‑learned integration.
• Provide independent second‑line oversight and challenge across operational resilience, business continuity, and crisis response, including risk assessments, deep dives, thematic reviews, and assurance over entity‑level frameworks and testing.
• Support Group‑level crisis and incident management workstreams, ensuring the Group’s response strategy is embedded and that mechanisms are in place for effective disruption response and recovery.
• Monitor and support entities in meeting regulatory compliance milestones, including GFSC and FCA operational resilience requirements.
• Produce clear and timely risk reporting for senior stakeholders, including dashboards, trend analysis, and periodic regulatory submissions, while staying abreast of regulatory developments and industry trends.
• Facilitate and coordinate business-led resilience workstreams to support consistent practice and aggregated reporting across the Group.
• Build strong relationships across the Group, representing Risk in relevant committees and working groups, and support education and awareness sessions for business areas.
• Promote a culture of preparedness and adaptability, encouraging proactive, customer‑centric resilience planning and decision‑making.

Key Skills, Experience and Qualifications

• Strong knowledge of operational resilience principles and associated regulatory requirements (PRA, FCA, GFSC).
• Experience working in a second‑line non‑financial risk environment within regulated financial services.
• Commercial awareness with the ability to balance regulatory, operational, customer, and strategic considerations.
• Collaborative and engaging, able to build trust and work effectively across teams.
• Strong communication, stakeholder management, and analytical skills, with the ability to distil complex issues into clear insights.
• Strategic yet pragmatic, solution‑focused, and committed to continuous improvement.
• Sound judgement, attention to detail, and an understanding of the organisation’s business lines and risk landscape.
• Constructively challenging while maintaining a partnership mindset.
• Demonstrates integrity, resilience, and strong professional judgement.
• Experience in insurance, lending, or broader financial services (advantageous).
• Professional risk qualifications (e.g., IRM) or equivalent experience (advantageous).
• Knowledge of cyber resilience or technology risk (advantageous).

Please note - we may close this vacancy early if we receive lots of applications or business priorities change.

Admiral: Where You Can

We take pride in being a diverse and inclusive business. It's a place where you can Be You, and show up as you are. We’re committed to fostering a people-first culture where everyone is accepted, supported, and empowered to be brilliant. You can, Grow And Progress at a pace and direction that suits you, Make A Difference for our customers and each other, and Share in Our Future with all colleagues eligible for up to £3,600 of free shares each year after one year of service.

Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays). You also have the option to buy or sell up to an additional five days of annual leave.

We’re proud of our people-first culture. In fact, we've been recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over 25 years! We’re fully committed to making sure your progression is not slowed or halted by barriers related to race, gender, age, sexuality or any of the protected characteristics.

Our fantastic benefits make sure our colleagues have a great work-life balance; You can view some of our other key benefits here.

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