Non-Fault Case Handler - Admiral Law

About us:

Our success goes together with having a strong culture where we put our people and customers first. Our philosophy is simple yet effective: people who like what they do, do it better. This in turn means that our customers receive the level of service and the outcome to their claims journey that they deserve.

Our culture is honest, open and wholeheartedly focused on four key areas: Communication, Equality, Reward & Recognition and Fun

Admiral Law was created in 2013 to provide legal assistance for Admiral Insurance’s customers after a road traffic accident, to ensure they are given a great service. As part of the Admiral Group, we are part of the only FTSE 100 companies in Wales.

Helping our clients through what can be a stressful time after an accident is our aim. Our employees provide correct and effective legal advice, to ensure that our clients receive the best claim journey possible and receive the rehabilitation/compensation they’re entitled to.

About your career:

Our employees are right at the heart of our success. We put a lot of effort and investment into making sure our organization is a happy place to work, ensuring employees all the training needed to excel in their field of expertise.

At Admiral Law, we believe that hard work should be rewarded. Not only will you become part of our Employee Share Scheme, receiving up to £3,600 in shares a year, but you will also become eligible for our internal bonus scheme. Aside from this, there are numerous opportunities to develop yourselves and to build a longstanding career within Admiral Law.

We firmly believe that your good attitude, commitment to the role and our clients is the best way to progress within the business and will help you wherever we can to do so.

About the role:

Motivated, articulate and analytical, you’ll handle Claimant Motor Personal Injury cases within our non-fault department. There are opportunities available in both our Newport and Cardiff offices, but presently the roles are remote and home working. In a post-pandemic landscape, we have committed to having a hybrid workforce, which means that you will spend time both working from home and within the office environment with your team.

Dealing with a wide range of people, you’ll advise your clients on the best course of action. You’ll effectively manage and progress your own caseload using our in-house case management system (and in line with our SLAs), keeping clients informed of progress every step of the way. It’s also very important that you’re comfortable working together with others are part of your team to progress our clients’ claims.

Your role will include speaking to the client on the phone or using our web application service. You will be expected to arrange medical examinations for our clients, value their injury claims appropriately (including gathering evidence of all their monetary losses). You will then be expected to negotiate the most advantageous outcome for our clients with the other driver’s insurance company.

You will have the opportunity to deal with complex files, building your technical knowledge and experiencing the extremely interesting world of Motor Personal Injury claims handling.

About you:

Experience in dealing with Personal Injury claims is not necessary, although it may be advantageous to your application. All necessary training to do the role will be given to you & us will ensure that there’s ongoing support.

You will have a strong work ethic and thrive on getting a good result for our clients. You will be thorough and methodical, enthusiastic, and organized whilst also being confident in managing and prioritizing your work.

Additional Information:

At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we're voted no. 1 in the 2020 Sunday Times Best Big Companies to Work For in the UK. We want you to have an element of freedom to define a working lifestyle that supports this, so accommodate flexible hours wherever possible.

Interviews will commence for this role TBC

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