Multi-Function Customer Sales Executive

Are you competitive? Do you like change and variety? Come and join Admiral as a Customer Sales Executive in Multi-Function! NO Experience needed!

About the role

Multi-Function is an exciting place to be. It is a sales role with a difference, even though you are not the customers first contact with the company, often you can be the first person they speak to as a lot of the outbound calls you deal with would have bought their insurance policies with us online. WE DON’T COLD CALL... All calls we make are to existing customers or those who have an interest in being part of the Admiral brand.

We are looking for individuals with active listening skills who can bring their outgoing personality to the role, with the emotional resilience to work under pressure in a customer facing role. This is a complex role, which will include Motor, Van and Household insurance. You will be completing outbound sales calls and supporting our inbound contact centres, so you will need to get to grips with all three products, absorbing the theory before applying it practically on calls. It is important that you enjoy challenges and pushing yourself, but also thrive off constructive feedback, we will give you lots of feedback to help you improve your skillset, to help you earn as much incentive as you can.

This is a full-time position with long-term career prospects on offer. In addition to the base salary of £19,820, after their probationary period Multi-Function staff earn on average £270 per month incentive and potential earnings are up to £1000 per month on top of your basic salary. However, please note that you will not earn incentive during your training period of the first 2 months. Once you are trained and competent in dealing with multiple products such as Motor, Van and Household insurance you will receive up to £300 bonus each quarter totalling an additional £1,200 a year. This means on average including your incentive, base wage, and bonuses for being multi trained, your average salary would be £24,260 per year.

You don’t need any previous sales experience, but you will need confidence and a willingness to learn. Also, in a sales environment, a competitive mindset will fit in well. You’ll use basic computer skills and your upbeat personality to manage daily out bounding and incoming calls. We will teach you all the product knowledge you need to help you excel, but we need you to have the confidence needed to take initiative when it comes to upselling.

Ultimately, we need you to be tenacious in the face of a challenge, with the motivation to push yourself to succeed and meet targets, whilst never losing sight of the importance of empathy and excellent customer service.

The Multi-Function team has an amazing culture that reflects Admiral. The people who work here are humble, supportive, encourage each other and are always keen to see their colleagues do well. We want to see every one of our staff members be the best person they can be, achieving their full potential so we put a lot of effort into our staff. We understand our staff expect a lot from us, we expect the same in return.

Job Purpose:

• Making outbound calls and taking Customer Loyalty and New Business calls daily for up to 8 hours
• Upsell Multicar, Multi-van, Multiproduct and add additional add-on’s such as Breakdown Cover.
• Follow compliance guidelines and procedures
• Log front line complaints
• Hit department targets
• Provide excellent customer service to our customers and staff

 Main Responsibilities:

• Make outbound calls efficiently and provide fantastic service whilst attempting to upsell Multi-Products such as Motor, Van and Household.
• Answer calls efficiently and provide fantastic service whilst attempting to deal with the calls presented.
• Dealing with existing customers who are due for renewal and trying to re-secure the business
• Identifying and resolving customer queries, making mid-term changes that they have requested and selling multi products after this.
• Go above and beyond for your customers by providing excellent customer service
• Ensure work is dealt with accurately and to a high standard
• Accurately read scripts and follow procedures correctly
• Be a team player
• Suggest positive solutions for customer journey
• Attend training sessions, meetings and take feedback on board

So multi-function is unique, there won’t be multiple interview stages, one interview for you to pass and you’re in!

About Admiral

We are the largest car insurance provider in the UK and always feature in ‘The Sunday Times Best Big Companies to Work For’, as voted for by our staff.  We truly care about our customers and we’re very proud of the level of service we provide. By recruiting people like you, who are customer focused and love to help others, we can continue to provide a great service and ensure an excellent experience for our customers.

We’re famous for being different – whether it be our unique culture including our Ministry of Fun, benefits including generous share scheme, cycle scheme, flexible working, and subsidised gym memberships for all staff. Our people are important to us, and whatever job you do, we will support you to succeed as best we can.

You can also view some of our other key benefits here.

Shifts

On average we work 40 hours per week, building up flexi time each week. Your shifts will vary in the week and you will work between the hours of 9am - 7pm. There will be weekend work, weekends can range from 9-6 on a Saturday and 10-4 on a Sunday. If you work a Saturday or Sunday, you will get a day off in the week. Our shift pattern is tailored to help our customers, whilst maintaining a good work life balance for our staff.

Location / Hybrid working

We are working in a hybrid approach, so you would be required to work from our Cardiff office a minimum of twice a week. We will also provide you with everything you need to work comfortably from home.