Motor Claims Handler

We are the largest car insurance provider in the UK and always feature in ‘The Sunday Times Best Big Companies to Work For’, as voted for by our staff. During these recent uncertain times, Admiral has been there to support every single employee. We are fortunate that during the COVID-19 pandemic we have not had to furlough any employees and we’re still growing as a business. To read more about how Admiral has responded to the COVID-19 pandemic please click here

At Admiral, we really believe that people who like what they do, do it better and that happy staff deliver great service, which is important as the customer is always at the heart of everything we do. Join us and over 10,000 employees’ globally in one of our challenging and rewarding departments.

We truly care about our customers and we’re very proud of the level of service we provide. By recruiting people like you, who are customer focused and love to help others, we can continue to provide a great service and ensure an excellent experience for our customers. In a year which saw Admiral hit record profits we decided to give back to our customers, issuing over 110 million pounds back to our Admiral Group policy holders and then helping the local community.

We’re famous for being different – whether it be our unique culture, with our Ministry of Fun department, impressive benefits including a generous share scheme, cycle scheme, and flexible working for all staff. Our people are really important to us, and whatever job you do, we will support you to succeed as best we can.

This is a full-time position with long-term career prospects on offer. You don’t need any experience, but you will need confidence, a proactive approach, and a friendly personality, not forgetting basic computer skills. We will teach you all the product knowledge you need to help you excel.

To thrive within our Claims department, you need to have a specific skillset that is perhaps a little different to other Call Centre Roles. Sometimes, our customers ring up having experienced traumatic or devasting events, so we need you to be intuitive, able to read the customer's needs and know whether to proceed with the call at that time, or to call back later. You need to have emotional intelligence, able to understand when to build a rapport, when to empathise, and when to gently get the information needed in a way that doesn’t upset the customer further.

Claims is unique in terms of our Call Centres, as you will be dealing with ongoing claims and managing your own caseload. This is why it’s important that you genuinely care about the customers you are working for, as this is very much a service-based role whereby you will be required to support the customer throughout the entire process of their claim.  Time management is crucial, so we need motivated self-starters with the desire to help others.

Working in Claims can be difficult at times, but we do everything we can to support you and keep the atmosphere fun and light-hearted, as is fitting with Admiral’s core values. There are incentives, competitions, and events to keep you motivated and engaged, as well as boosting moral – we say it a lot at Admiral, but we really believe that people who like what they do, do it better, so we try to ease the pressure on you by making it fun to come into work every day. This is a frontline role, and so it is hugely important to us that we support you to stay engaged and motivated, because you are vital to Admiral’s success.

You should be expected to:

• Communicate with customers via telephone, writing, email and in some departments, webchat
• Manage allocation of customer claims, involving elements of both customer, third parties and suppliers
• Work with colleagues, departments, suppliers and third parties to complete full investigations
• Show initiative and forward thinking to meet customers’ needs
• Embrace and react positively to change
• Provide a first-class service, showing empathy, understanding and compassion when our customers need us most
• Make a difference, whether this is when speaking to customers or making the workplace an even better place to be.

Admiral has an honest, open culture that’s whole-heartedly focused on four key areas: communication, equality, reward and fun. We believe that ‘People who like what they do, do it better’; therefore, culture is an integral part of working for Admiral. Expect an environment that rewards hard work and determination, while having a bit of fun along the way!

As part of the Claims Department, you’ll immediately have access to a vast range of support and opportunities. It’s crucial that you can demonstrate a resilient and pro-active approach to working within a fast-paced, evolving environment – if this sounds like something you’re suited to then we’ll do all we can to help you to take the next step in your career.

If you feel you meet the requirements of this position, and are interested in joining our team, please complete an application form by clicking "Apply now".