Motor Claims Handler

An exciting new opportunity is available in the Claims Third Party Capture department.  

• Do you have a passion to provide excellent customer service?
• Do you have the drive and determination to sell our fantastic services?
• Do you have great attention to detail and are you looking for a new challenge?
• Do you have the ambition to work in an exciting department which can provide great long term career opportunities?
• Do you want to work for a fun, driven and innovative department where your performance, initiative and creative ideas contribute to the success of the company?

If you’ve answered yes to the above, then a role in the “Claims Third Party Capture” department could be the role you have been waiting for!

Who Are We?

Admiral has consistently ranked highly in the Sunday Times Best Company awards, and the Great Place to work awards. We are Wales' only FTSE 100 Company, and we are proud in all that we have achieved. Based on innovation and growth, Admiral has grown from being a small start-up into one of the largest car insurance providers in the UK. Admiral is constantly investigating new products, services and markets and is now in eight countries around the world! 

Our philosophy is a simple yet effective one: People who enjoy what they do, do it better. 

Claims Third Party Capture is a key area of the Claims department. The Claims Third Party Capture department deals directly with third party customers, developing new ideas and initiatives to provide the best service alongside maintaining a great place to work for our staff. Claims Third Party Capture focus on the key aspects of what makes Admiral a great place to work; communication, equality, reward and fun.

About the Role

As a Claims Third Party Capture Handler, the primary objective of your role is to assess, capture and settle claims for non-fault third parties, following an accident with one of our customers.

After comprehensive training you will be contacting third parties over the phone and offering to arrange services for their vehicle repairs, valuations and settlements for Total Loss claims, arranging replacement vehicles and assessing bodily injury claims. At the forefront of your mind at all times will be the aim of providing an excellent and convenient service to the third party.

You’ll also be required to deal with incoming and outgoing calls. On-going training will be provided throughout your career to ensure you're always up to date with the latest policies and procedures to deliver the best service possible.

This role is suitable for someone who has the ability to confidently up sell a service being provided by Admiral, whilst making sure their first impression is a lasting one.

To join the Claims Third Party Capture department, you'll need to have excellent attention to detail along with great time management and listening skills. You must have the ability to negotiate and use problem solving skills on different types of claims. You will need to have basic IT skills for this role.  

The role is demanding but exciting, satisfying and full of opportunity.  You will need to have a calm and professional phone manner and the ability to take ownership.

About the Benefits

The role is offered on a full time basis and after successful completion of a probationary period you will be awarded a full time permanent contract. In addition to your basic salary, the department offers an incentive scheme, which gives handlers the possibility to earn up to a further £1000 a month in incentive. This is in addition to some of the other great benefits Admiral offers all employees, which includes up to £3,600 free shares each year.  Did you know that since we started our staff share scheme, we have given away over 20 million shares to our staff? 

As well as the salary benefits, we also offer SMART working and flexible working opportunities. We have various shift patterns, including an optional permanent late shift pattern which offers further monetary rewards. 

We provide our staff with lots of exciting discounts and benefits. To find out more please visit the Admiral Jobs website.