Key Account Manager

Admiral Money are looking for a Key Account Manager to join on a permanent basis!

Admiral Money has a plan to enhance, simplify and drive innovation through the Motor Finance industry, we are putting together a first-class team to take our ambitious proposition and strategy to market. 

We are currently seeking an enthusiastic and detail oriented Key Account Manager to join our team in the secured car finance industry in the UK. The role involves managing a portfolio of internal accounts, facilitating seamless communication between internal teams and clients, and ensuring exceptional customer service. The successful candidate will play a crucial role in maintaining and enhancing our client relationships while contributing to the growth of our business.

Key Duties and Responsibilities

1. Account Management:

• Serve as the primary point of contact for assigned accounts, fostering strong and lasting relationships.
• Collaborate with clients to ensure a deep understanding of their car finance goals and to provide ongoing support.

2. Client Communication:

• Maintain regular communication with clients through various channels, including phone calls, emails, and virtual meetings.
• Address inquiries, resolve issues, and proactively provide updates on account status and relevant industry information.

3. Coordinating Internal Efforts:

• Act as a liaison between clients and internal departments, ensuring clear communication and the seamless execution of client requests.
• Collaborate with cross-functional teams, including sales, underwriting, and customer service, to deliver timely and accurate solutions to clients.

4. Problem Solving:

• Analyze client challenges and provide effective problem-solving strategies that align with company policies and industry best practices.
• Escalate complex issues to appropriate departments and follow up on resolutions to ensure client satisfaction.

5. Client Retention and Growth:

• Identify opportunities to expand the scope of services provided to clients, presenting appropriate solutions and upsell opportunities.
• Proactively monitor account health and engage in initiatives to enhance client retention and loyalty.

Personal Attributes

• Excellent sales skills and ability to deliver results.
• Great communicator, with a charismatic vision for all things motor.
• Strong stakeholder management skills.
• Challenge the status quo.
• Analytical mindset.
• Ability to learn and develop in yourself.

Desired Experience

• Familiar with B2B distribution channels.
• Preferable experience within the Motor Finance industry.
• Sound analytical skillset.
• Experience/good knowledge of:
  • Sales methodology
  • Changing landscape of the regulatory environment
  • Digital innovation
  • Electrification of the UK Car Park

Please note: this is a hybrid role and will require working onsite in our Cardiff office once-twice a week. 

Admiral: Where You Can

We take pride in being a diverse and inclusive business. It's a place where you can Be You, and show up as you are. We’re committed to fostering a people-first culture where everyone is accepted, supported, and empowered to be brilliant. You can, Grow And Progress at a pace and direction that suits you, Make A Difference for our customers and each other, and Share in Our Future with all colleagues eligible for up to £3,600 of free shares each year after one year of service.

Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays). You also have the option to buy or sell up to an additional five days of annual leave.

We’re proud of our people-first culture. In fact, we've been recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over 25 years! We’re fully committed to making sure your progression is not slowed or halted by barriers related to race, gender, age, sexuality or any of the protected characteristics.

Our fantastic benefits make sure our colleagues have a great work-life balance; You can view some of our other key benefits here.

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