IT Transition Analyst

We have an exciting opportunity to join us as a Transition Analyst, a diverse and dynamic role where you will have the opportunity to engage with and work with a variety of stakeholders across IT and Admiral.

The Service Transition team sit within the Service Governance area of the Office of the CIO (OCIO) within IT, ensuring new IT systems and services introduced are technically ready, operationally ready, and supportable.

As an IT Transition Analyst, you will be working with Projects and Tribes across IT and Admiral who are delivering new, or significantly changing existing, IT systems and services to be used by Admiral and its customers.  You will be responsible for running Service Transition processes across these deliveries to assess that they are demonstrated as ready to go live and be put into operational use. 

Additionally, you will facilitate engagement with impacted teams across IT to ensure they are aware of anything new being introduced, working with them to define and document arrangements for supporting and managing the new system or service.  This role can be Remote, Hybrid or Cardiff Office based depending on the candidate's preference.

Main Duties

• Run Service Transition processes on projects and Tribe deliveries to assess and ensure the smooth delivery or services into operational use. 
• Facilitate engagement sessions and workshops with impacted IT teams to understand requirements and define responsibilities for supporting and managing new services once operational.
• Run Service Transition processes on releases, including Go/No-Go meetings, to assess and ensure that they are ready to be introduced into production.
• Contribute to the continual review and improvement of Service Transition tools and process.
• Reporting on projects, releases, and deliveries in Service Transition.

This is not a full definition of the role but covers the main aspects and drivers for success.

Experience and Qualifications Required

Essential:

• Proactive and self-motivated.
• Positive and ‘can do’ attitude.
• Solutions focussed, especially when dealing with issues.
• Resilient when faced with challenges.
• Adaptable and willing to learn.
• Methodical with good attention to detail.
• Able to analyse information and make informed decisions.
• Influencing, collaboration and communication skills.
• Constructive negotiation skills.
• Able to manage and prioritise a varied workload.

Desirable:

• Experience in Service Transition, Change Management, Release Management, IT Project Management, Service Design, or other IT Service Management discipline.
• ITIL v3 / v4 foundation or above.
• Awareness of Cloud technology.
• Awareness of IT development and infrastructure concepts.
• Experience in running workshops or large meetings.
• Experience of working in an IT project, tribe, or release environment.
• Experience of the introduction or transition of new IT systems.
• Knowledge of Agile and Waterfall project methodologies.

Feedback and Interviews

We will review CVs as soon as we receive them and will typically interview the following week.

Salary, Benefits and Work-Life Balance

We do not have a set salary for this position, as it will be dependent on the successful candidate’s experience. We are happy to see CVs from all candidates who meet the requirements and will be happy to discuss the remuneration package.

At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we're consistently voted one of Sunday Times Best Big Companies to Work For in the UK. We want you to have an element of freedom to define a working lifestyle that supports this, so accommodate flexible hours wherever possible.

You can also view some of our other key benefits here; https://admiraljobs.co.uk/employee-benefits/.

#LI-CH1