IT Change Management Analyst

To assist in all the primary duties in and around running a successful IT Change and Configuration Team within a bustling IT department. This is an exciting opportunity that spans across all areas of the IT department, including Infrastructure technologies and application development. The Change and Configuration Team controls all Changes to the live environment. This role plays a key part in that process and assists with improving the quality of the delivery.

Department Vision

Admiral IT has a long history of supporting the business by bringing new products to market. The department completely refreshed the core policy administration systems in 2016 to allow the business to innovate further in the ever-more digital marketplace. The department continues to build on and around the core systems to bring more innovation and technical excellence, including; Cloud adoption, Big Data technologies, and developing and expanding our digital offerings.

Requirements/Technologies:

• Demonstratable knowledge and experience in the day-to-day operation of the Change Management function within a large organisation.
• Solid understanding of Change Management best practices.
• Policy based independent decision making within the framework.
• Demonstratable knowledge and understanding of Configuration Management processes.
• ITIL V3 Foundation minimum.
• ITIL V3 Release, Control and Validation Capability Module level preferred.
• Minimum of 2 years in an Incident, Problem, Change or Configuration Management focussed role.
• A solid understanding of current infrastructure technologies such as LAN, WAN, Server, storage, Virtual Desktop and telephony.
• Understanding the entire software delivery life cycle would be an advantage, and knowledge of Agile Project Management Methodology would be useful.

Responsibilities:

• Review the Impact Assessment, to include assessment of all accompanying technical documentation e.g. test plans, implementation plans, roll back/back out plans etc and seek out additional information if required.
• Prepare for the IT TRB (Technical Review Board) and IT CAB (Change Advisory Board) meetings to facilitate the introduction of new or changes to existing IT services seamlessly and with minimal disruption to the live environment.
• Ensure the Forward Schedule of Change (FSC) and Large Change Forecast (LCF) are kept up to date to manage possible contention and, when required, prepare and communicate the weekly Change Schedules. 
• Assist all of IT when they have any Change related queries.
• You will represent Change Management during Major Incidents by understanding the risks of any remediation options and any potential impacts on planned changes.
• You will be responsible for the Impact Assessment, including assessment of all accompanying technical documentation, e.g. test plans, implementation plans, roll back/back out plans, etc., and seek additional information if required.
• Assist with the Pre-approved change (Standard Change) process and proactively work with operations teams to identify potential PAC candidates and review existing PACs when required.
• Work closely with the Configuration Management Team to ensure that processes operate seamlessly as a part of the wider Change and Configuration team and to ensure all changes are appropriately captured in the CMDB.
• Continually review and improve the Change Management Process, ensuring that all processes and procedures are documented and updated.
• Manage the entire authorisation process (through the Change Management Tool) of all Change related activities in the live environment.
• Ensure that when IT Changes fail correct deployment or have a detrimental impact on the live environment, all relevant evidence is prepared and attached to the change by owning the Post Implementation Reviews (PIRs) process and reporting accordingly on any trends or patterns emerge.
• Log and analyse all required measurements (KPIs/KRIs) and accurately report on measures to support overall management Reporting.
• Use all sources of Management Information to analyse trends to improve the future delivery of changes.
• Design bespoke change processes for high-priority critical programs and projects.

Our Commitment to You

At Admiral, we are committed to being a diverse and inclusive workplace. Admiral is proud to be an equal opportunities employer and does not discriminate on the basis of race, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), national origin, gender, gender identity, sexual orientation, disability, age, or any other legally protected status.

All qualified applicants will receive equal consideration for employment.

Salary, Benefits, and Work-Life Balance

We do not have a set salary for this position, as it will be dependent on the successful candidate’s experience. We are happy to see CVs from all candidates who meet the requirements and will be happy to discuss the remuneration package.

At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we’re consistently voted one of the Sunday Times Best Big Companies to work for in the UK. We want you to have an element of freedom to define a working lifestyle that supports this, so accommodate flexible hours wherever possible.

All colleagues will receive 33 days holiday (including banks holidays) when they join us, and this will increase with length of service, up to a maximum of 38 days (including banks holidays). You also have the option to buy or sell up to five days of annual leave in addition to your allocation.

You can also view some of our other key benefits here.

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