IAM Senior Change and Process Analyst

The IAM Senior Change and Process Analyst is critical to the IAM delivery process and will work closely with IAM Product Leads to scope initiatives, elicit and manage requirements and define/refine operational processes, throughout the delivery lifecycle or as an identified are for improvement.

Working in a fast-moving environment, you will need to be highly motivated, energetic and be the interface between business stakeholders and the delivery team. The IAM Senior Change and Process Analyst will be required to work on the most complex and/or high-profile business change initiatives.

Working in a highly collaborative environment as part of the Identity and Access Management Department, the Senior Change and Process Analyst will elicit and manage requirements and track the delivery of the requirements through the stages of the delivery lifecycle, analyse and optimise business processes, and identify areas of improvement for maximum efficiency.

Key Responsibilities

• Elicit, document and manage requirements for the delivery of initiatives on the IAM Delivery Roadmap.
• Stakeholder management.
• Facilitate requirements workshops and meetings.
• Model and document processes and procedures.
• Ensure requirements traceability throughout the delivery lifecycle
• Liaise across IAM and Operational, IT and Business teams throughout the delivery lifecycle.
• Working concurrently on multiple initiatives/changes and requirements.
• Provide auditable requirements traceability throughout the delivery lifecycle, work with the relevant teams to supply evidence that requirements have been met.
• Provide analysis, as required, covering all aspects e.g. SWOT, Operating Models, Solution/Vendor comparisons and Gartner summary., etc.

Other duties include:

• Troubleshooting on other initiatives.
• When needed, mentoring, guiding and handover to other Business Analysts working in the team.
• Help others to check and improve quality of work.
• To be ready to anticipate and support the activities of other members of the team.
• Establish and maintain excellent working relationships with all stakeholders.
• Work with solution designers/architects to ensure requirements are included within the design.
• Creation of communications and documentation to support analysis and process improvement work.
• Coach and mentor more junior members of the team.

Behavioural Competencies Required

• Maintain a focus on high-quality work through the entire programme.
• Ensure decisions are justified.
• Understanding of the impact of decisions for the team.
• Confidence in making the right decision, and not necessarily the easy one.
• Ensure that all communication is clear and appropriate for its intended audience.
• Able to communicate with employees of all levels including senior management.
• Be proactive in creating a supportive environment.
• Readily be available to help support the team.
• Show passion for your work and a commitment to succeed.
• Focus on providing solutions to problems
• Be prepared to challenge the status quo and make suggestions for improvement.
• Be willing to voice a view on all matters whilst being receptive to feedback.

Experience and Skills Required

Essential:

• 3+ Years formal hands-on change and/or process experience in an agile environment.
• Experience with an IGA Tool like Saviynt, SailPoint, or One Identity.
• Understanding of RBAC (Role-Based Access Control), SoD (Segregation of Duties), provisioning/deprovisioning, and access certification.
• Ability to work with identity data, often using Excel, SQL, or reporting tools.

Desirable:

• Recognised BA Qualifications (Practitioner – SFIA plus Level 4/5, IIBA CCBA).
• A desire to work in Infosec with a career ambition to become a cyber security professional.

Admiral: Where You Can

We take pride in being a diverse and inclusive business. It's a place where you can Be You, and show up as you are. We’re committed to fostering a people-first culture where everyone is accepted, supported, and empowered to be brilliant. You can, Grow And Progress at a pace and direction that suits you, Make A Difference for our customers and each other, and Share in Our Future with all colleagues eligible for up to £3,600 of free shares each year after one year of service.

Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays). You also have the option to buy or sell up to an additional five days of annual leave.

We’re proud of our people-first culture. In fact, we've been recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over 25 years! We’re fully committed to making sure your progression is not slowed or halted by barriers related to race, gender, age, sexuality or any of the protected characteristics.

Our fantastic benefits make sure our colleagues have a great work-life balance; You can view some of our other key benefits here.

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