HR Shared Service Manager (People Direct Manager)

Role purpose

People Direct is the name for the team that is the first point of contact for colleagues that have a people (HR (Human Resources)) query. This role is to manage that service which is a shared service that focuses on providing a no touch, low touch service for all employee people needs with a highly personalised, expert, and accessible service when it is needed.

This will be delivered through multiple channels (such as webchat, email, SMS) and simple processes with effective measurement and continuous improvement. Initially, this role will help set this up as well as develop into a business as usual (BAU) position.

Key activities

• Design and deliver a best-in-class service for our internal and external customers that use the People Direct service. Build and develop a strong, team, multiskilled in all aspects of HR, which is highly motivated and engaged
• Understand HR practices and the technical aspects that underpin them, for example contract law and translate into ways of working.
• Coach and develop colleagues, both in and out of your direct team, to get the most out of them
• Process design, initiation, and improvement in conjunction with key stakeholders
• Define, design, and create appropriate MI (Management Information) in conjunction with the relevant stakeholders
• Develop SLAs (Service Level Agreements) with the business and manage delivery of services to those SLAs
• Develop and manage KPIs (Key Performance Indicators) and KRIs (Key Risk Indicators) and manage the services to those KPIs and KRIs
• Design efficient processes that support people practices Regularly communicate the ongoing vision of service, development, and delivery against agreed outcomes such as SLAs, KPIs, KRIs.
• Effectively manage change ensuring that the teams are always change ready
• Manage team resources effectively to ensure that People Direct delivers exceptional service
• Provide overall governance on the full range of employee services that sit within People Direct (which will change from time to time).
• Bring the outside in: ensure that Admiral has adopted best practice by learning from other organisations, industry developments and emerging ideas in shared services.
• Work with the People Systems team, IT, and other stakeholders to ensure that the way that the technology used to deliver the services is fit for purpose (subject to business requirements)

Business partnering

• Align with the business strategy to support a Smart Working model
• Link with the various areas across the People Department to ensure that the services offered are fit for purpose and support their aims and requirements.
• Link with the business more widely to ensure that the services offered align to the needs of employees and the business and are effective.
• Horizon scan for any changes within the business and externally that the service needs to anticipate or respond to.

Risk Management

• Identify and mitigate risks within the People Direct function. Escalate any risks that may affect People Department or the business more widely.

Job Specification People Direct Manager

Key Criteria                                                                                          

Qualifications               

• Good general level of education          
• CIPD or equivalent
• Degree calibre preferred

Experience                    

• Experience of working within organisations and creating new teams and processes
• Management knowledge and Experience

Skills and Knowledge 

• Solid working knowledge of ccurrent employment legislation and HR best practice
• Excellent communication
• skills, both verbal and written
• Data evaluation skills
• Demonstrable persuasion/strong influencing skills

Personal Qualities       

• An authentic person                             
• High level of integrity
• Strong inter-personal skills with the ability to communicate at all levels, being approachable and diplomatic
• Flexible approach to ways working and able to change direction quickly
• Solutions focused
• Able to work on own initiative and well as part of a team, must be self-sufficient
• Ability to demonstrate personal and professional credibility
• Able to prioritise and manage own workload
• Strong team player
• Good organisational skills and attention to detail
• Resilient
• Ability to deal with conflicting priorities, and prioritise activities accordingly
• Demonstrates respect for all colleagues

About Admiral

We're Wales’ only FTSE 100 company. We have forward-thinking approaches and provide endless opportunities to test, learn and grow. There's a reason we've been named a Best Place to Work: our progressive culture, core values, and commitment to diversity and inclusion have created a working environment where people share ideas, aren’t afraid to speak up and change things, and above all, feel valued.

Admiral has grown from being a small start-up into a multi-national organisation. The company is constantly investigating new products, services and markets and is now present in eight countries with a diverse product portfolio.

Our success goes hand-in-hand with having a strong culture where we put our people and customers first. Our philosophy is simple yet effective: people who like what they do, do it better, and this, in turn, means that our customers receive the level of service and products that they deserve. Our culture is honest, open and wholeheartedly focused on four key areas:
Communication, Equality, Reward & Recognition, and Fun.

Salary, Benefits and Work-Life Balance

We do not have a set salary for this position, as it will be dependent on the successful candidate’s experience. We are happy to see CVs from all candidates who meet the requirements and will be happy to discuss the remuneration package.

At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we're voted no. 1 in the 2019 Sunday Times Best Big Companies to Work For in the UK. We want you to have an element of freedom to define a working lifestyle that supports this, so accommodate flexible hours wherever possible, but we must also advise once training has been completed, which will be office based, you will then go into our smart working model, of working 3 days at home, and 2 days in one of our offices.

You can also view some of our other key benefits here; https://admiraljobs.co.uk/employee-benefits/.

If you think this role is for you and would like to be considered for this opportunity, please click “apply now” to complete an online application form.