HR Case Management Executive (18 Month FTC)

Our People Operations team are looking for a Case Management Executive to join the team and provide a platinum case management service to the business, so that all colleagues receive high levels of customer service and a consistent quality experience that is legally compliant.

As a Case Management Executive, you will:

• Receive, review, and manage employee cases such as long-term absence, grievances, disciplinary actions, and performance issues that fall within the case management function.
• Ensure the timely, and effective resolution within functional KPIs.
• Act as a link between employees and managers, ensuring employee concerns are addressed promptly and effectively.
• Ensure caseloads are handled in accordance with Company policies and procedures, and legal requirements.
• Maintain accurate and confidential case documentation, ensure the HRIS data quality of the Case Management team.
• Provide guidance and support to employees and managers during the end-to-end management of the case.
• Work with the business and the People Services Teams to ensure the customer journey provides a ‘platinum’ experience at every touchpoint.
• Assure the delivery of day-to-day service level agreements and delivery of functional KPI's. 
• Ensure that continuous improvement is embedded in all processes and that evolution of colleague experience alongside process efficiency continues

Develop and maintain productive stakeholder relationships, by doing the following:

• Work with the Business Partnering teams and CoE in People services to understand and interpret HR needs for each department and help develop the case management service it provides to the business.
• Build and maintain positive working relationships with key stakeholders. Acting as a trusted advisor.
• Demonstrate credibility and competence to enhance stakeholder confidence of People Operations.
• Use people data effectively to make informed business decisions and forecast longer term business needs and trends. Establish the root cause of cases and prepare lessons learnt so decision-making can be improved throughout the employee lifecycle.
• Have a company view of HR cases and provide regular updates and emerging trends to the People Operations and the wider People Services Leadership team.

Experience and Key skills we are looking for:

• Human Resources - CIPD Level 5 or above.
• Proven experience in employee relations and case management.
• Working knowledge of Employment Law and of current HR best practice, trends, and changes.
• Proven ability to develop and effectively manage relationships with stakeholders.
• Ability to manage multiple cases at once.
• Excellent communication and interpersonal skills, with the ability to work effectively with all levels of the organisation.
• Strong problem solving and conflict resolution.
• Demonstrates Admiral’s values, treating colleagues equally and fairly with kindness and respect.
• Proactive and emotionally resilient.
• Remain tactful and diplomatic whilst asking effective questions to establish information and fact.
• Confidently make decisions and objectively justify them.
• Confident in working independently but skilled at collaboration do deliver results.

Additional Information

• We will review your CV within 5 working days of application and get back to you
• We have a Hybrid approach to work remote working, 1-2 days per week in our Cardiff office (or more if you prefer)
• We will give you everything you need to work comfortably from home

Our Commitment to You

At Admiral, we are committed to being a diverse and inclusive workplace. Admiral is proud to be an equal opportunities employer and does not discriminate on the basis of race, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), national origin, gender, gender identity, sexual orientation, disability, age, or any other legally protected status.

All qualified applicants will receive equal consideration for employment.

Salary, Benefits, and Work-Life Balance

We do not have a set salary for this position, as it will be dependent on the successful candidate’s experience. We are happy to see CVs from all candidates who meet the requirements and will be happy to discuss the remuneration package.

At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we’re consistently voted one of the Sunday Times Best Big Companies to work for in the UK. We want you to have an element of freedom to define a working lifestyle that supports this, so accommodate flexible hours wherever possible.

All colleagues will receive 33 days holiday (including banks holidays) when they join us, and this will increase with length of service, up to a maximum of 38 days (including banks holidays). You also have the option to buy or sell up to five days of annual leave in addition to your allocation.

You can also view some of our other key benefits here.

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