Household Claims Fraud Handler

Do you want to work for a multi-award winning business, where we put your career and development first? If this sounds like you, we have a fantastic opportunity for you to join our Fraud team within our Household Claims department here at Admiral!

We’re looking for people who are passionate about protecting the interests of both Admiral and our customers. You will be dealing with a varied and interesting portfolio of claims investigations, that may include claims such as accidental damage to laptops through to large theft claims.

Whilst we are looking for people with relevant claims experience, we also believe in investing in our people’s ongoing professional and technical development. Successful candidates will therefore not only attend our excellent onboarding training they will also have access to a wide range of ongoing professional development opportunities, including externally accredited counter fraud specialist courses.

Flexibility and work life balance is important to us, and so your time will be split between home (60%) and office (40%), this will usually mean two days a week in the office. There is however the option for you to work more frequently from the office if this is your preference.

Main Duties and Responsibilities

• Thorough screening and assessment of suspect Household insurance contents claims, ensuring suspect claims are run through relevant databases to assist with fraud detection.
• Appointing external counter fraud suppliers to assist with investigation of suspect claims.
• Providing guidance on correct handling procedures when claims are not retained for investigation.
• Conducting conversation management calls where appropriate.
• Managing a case load of suspect claims through to conclusion, including agreeing and arranging settlement with policy holders and their appointed representatives.
• Ensuring relevant material misrepresentations are referred to Claims Underwriters.
• Advising underwriters of any appropriate action required in respect of policies following claims investigations.
• Accurately recording fraud savings.
• Conduct trials and projects to increase detection and prevention of fraudulent claims.
• Act as claims point of contact (both internal and external) for Household fraud matters.
• Preparation of statements and evidence packs for proven fraudulent claims for referral to IFED.
• Assist in preparing and delivering counter fraud training to the Household Claims department, including missed opportunity audits.
• Perform any other duties as reasonably requested according to the needs of the Household claims department or company to ensure business targets are achieved.

Experience

The desired candidate would have a background in claims or an investigation based role (although not essential). It would be advantageous if you were aware of the types of claims that a Home insurer may consider suspicious.

Skills Required:

• Strong attention to detail.
• Excellent listener.
• Ability to deal with customers empathetically without cognitive bias, while remaining alert to claims that may appear suspicious.
• Be able to think quickly, creatively and laterally.
• Have a passion for Fraud identification and willingness to combat fraud.
• Ability to display confidence and professionalism when challenging policy holders regarding concerns.
• Ability to manage a case load.
• Data Protection Awareness.
• Effective time management and organisational skills.
• Good written and verbal communication skills.
• Team player.
• Flexible attitude.

Salary, Benefits and Work-Life Balance

At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we’re consistently voted one of the Sunday Times Best Big Companies to Work For in the UK. 

All colleagues will receive 33 days holiday (including banks holidays) when they join us, and this will increase with length of service, up to a maximum of 38 days (including banks holidays). You also have the option to buy or sell up to five days of annual leave in addition to your allocation.

You can also view some of our other key benefits here.

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