Experience of household claims, including technical claims management and looking to move into a continuous improvement and audit role.
You will play a major role in the audit programme of our household claims department. Your role coupled with close interaction and working relationships with our Supplier Relationship Managers and internal stakeholders will aim to incrementally improve performance. The nature of this role will require you to establish close working relationships and this will come naturally to you.
You will use recognised continuous improvement methodology to identify and develop best practice, with new controls that deliver excellent audit outcomes to reduce claims costs, improve processes and overall customer experience.
UK travel may be required at times to either Admiral supplier locations or site visits.
You will be operating in an agile environment, working with a high degree of autonomy within an expanding Household claims team.
Main Duties:
- Execute audit & QA programmes across multiple commodities and supplier lines
- Technical analysis of audit outputs, which lead to accurate and clear. opportunities being identified and presented to senior management.
- Develop strong relationships with supplier account managers, Admiral Supplier Relationship Managers and internal stakeholders to ensure continuous improvement is derived from audit outcomes.
- Lead audits across all claims commodities, producing reports with technical recommendations.
- Analyse compliance with contractual SLA, KPIs and terms/conditions.
- Maintain concise and accurate QA files to deliver desired assurance
- Ensure all audits assess compliance with Admiral’s standards, including Conduct Risk, Complaints, Vulnerable Customers and Rejected Claims, which are in place to ensure good customer outcomes.
- Support compliance with relevant policies and procedures.
Key Skills, Qualifications and Experience
- In depth knowledge of Household claims management.
- Analytical skills and ability to present findings in a logical manner.
- Broad understanding of principles of insurance, risk management and claims handling.
- Regulatory and legislative knowledge.
- Good understanding of building repair networks and schedules of rates.
- Loss adjusting / property claims management background.
- Ability to influence stakeholders and experience of delivering coaching.
Our Commitment to You
At Admiral, we are committed to being a diverse and inclusive workplace. Admiral is proud to be an equal opportunities employer and does not discriminate on the basis of race, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), national origin, gender, gender identity, sexual orientation, disability, age, or any other legally protected status.
All qualified applicants will receive equal consideration for employment.
Salary, Benefits and Work-Life Balance
We do not have a set salary for this position, as it will be dependent on the successful candidate’s experience. We are happy to see CVs from all candidates who meet the requirements and will be happy to discuss the remuneration package.
At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we’re consistently voted one of the Sunday Times Best Big Companies to work for in the UK. We want you to have an element of freedom to define a working lifestyle that supports this, so accommodate flexible hours wherever possible.
All colleagues will receive 33 days holiday (including banks holidays) when they join us, and this will increase with length of service, up to a maximum of 38 days (including banks holidays). You also have the option to buy or sell up to five days of annual leave in addition to your allocation.
You can also view some of our other key benefits here.
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