Data Analyst

Admiral’s Customer Engagement Tribe are responsible for evolving our customer interactions using a combination of new technologies including voice virtual assist and natural language processing as well as a broader suite of contact centre solutions that support both the customer and agent experience. This is an opportunity to be part of an exciting team to support the benefits forecasting and realisation analyst activities for the Tribe.

We are looking for someone to join our team who has expertise and experience in identifying, tracking, and reporting financial and non-financial benefits that apply to projects, programmes, and agile deliveries. With the support of the team, you will be introducing and developing a benefit forecasting and management framework that establishes key processes and defines minimum standards to ensure a sustainable approach to achieving benefits and outcomes for all projects and programmes.

The successful candidate will have proven experience designing benefits management frameworks, along with significant experience in benefits management and realisation. The role requires a proactive, self-confident individual willing to engage, network and continue to develop their own expertise.

Main Responsibilities

• Set up and track data metrics for the Customer Engagement tribe and key  performance indicators, providing real-time access to data.
• Report on Tribe benefits in a timely and accurate manner.
• Analysing Tribe and benefits to provide recommendations, trend information, identify issues and gaps.
• Provide data-driven insights for planning and forecasting.
• Support the implementation of a benefits management framework.
• Facilitate the process to ensure Business Cases and Lean Business Cases are created when required and fed into the relevant approval committees.
• Provide ongoing Business Case assurance to ensure expected business value is being delivered against strategy.
• Manage the benefits realisation activity, triggering actions for benefit owners and reporting back on outcomes.
• Drive continuous improvement of delivery practices to increase maturity and capability and update use of standards, processes and tools accordingly.
• Define minimum viable data standards and track data quality KPIs against them.
• Undertake iterative support interventions to improve data quality.

Experience

• Excellent communications skills, both written and verbal, are essential.
• Strong analytical skills and experience turning data into insights.
• Excellent understanding of PMO procedures, including supporting both waterfall and fast-paced agile environments.
• Experience of Programme, Project, or Agile reporting.
• Understanding of financial and resource management processes and data.
• Experience of working with budgets.   Excellent time management skills and working to deadlines.
• A good working knowledge of Word, Excel, Visio, Outlook, PowerPoint, and MS Project.
• Commercially aware.
• Experience of working in multifunctional team environments.

Location: we are open to discussion around remote working possibilities (UK only)

Our Commitment to You

At Admiral, we are committed to being a diverse and inclusive workplace. Admiral is proud to be an equal opportunities employer and does not discriminate on the basis of race, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), national origin, gender, gender identity, sexual orientation, disability, age, or any other legally protected status.

All qualified applicants will receive equal consideration for employment.

Salary, Benefits and Work-Life Balance

We do not have a set salary for this position, as it will be dependent on the successful candidate’s experience. We are happy to see CVs from all candidates who meet the requirements and will be happy to discuss the remuneration package.

At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we’re consistently voted one of the Sunday Times Best Big Companies to Work For in the UK.

All colleagues will receive 33 days holiday (including banks holidays) when they join us, and this will increase with length of service, up to a maximum of 38 days (including banks holidays). You also have the option to buy or sell up to five days of annual leave in addition to your allocation.

You can also view some of our other key benefits here.

Interviews for this position will commence w/c 15th August, via Microsoft Teams

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