Customer Research Assistant

(This is a hybrid role, and it requires travel to our Cardiff office at least twice a week)

We’re looking for someone who can help us better understand our customers and the market they live in. The Customer Research Assistant role within the UK Holistic team is designed to support the delivery of both customer and market insight across the business. This role blends customer research and competitor intelligence to help shape strategic decisions, ensuring the business remains customer-centric and market-aware.

The Role

An exciting opportunity has come up to join the UK Holistic team as a Customer Research Assistant. This is a fantastic role for someone passionate about research and insight — someone who enjoys uncovering what customers think, feel, and need, and turning that into stories that influence real business decisions.

You’ll be part of a fast-paced, collaborative, and supportive team that’s deeply curious about customer and market behaviour. The role blends structured, routine reporting with a wide variety of research topics — from testing customer documents for clarity, to exploring product fairness, to analysing hot topics shaping the financial services landscape.

You’ll take ownership of key market insight reports and collaborate on customer and consumer research projects, including online surveys, virtual focus groups, and interviews. With access to a wide range of tools and resources, and exposure to stakeholders at all levels, this is a great opportunity to grow your research skills and make a meaningful impact. You’ll be supported with coaching, mentoring, and access to external training to help you grow your research expertise.

Key Responsibilities

• Support the creation and testing of online surveys, focus group guides, and interview transcripts
• Assist in the running, and data collection of, focus groups and interviews
• Analyse research data and market trends to create and deliver insight reports
• Maintain and develop pre-existing insight reports around competitor / market activity, as well as current and future consumer trends relevant to our products and customer base
• Support the communication of news stories, industry reports (e.g. Mintel), and supplier insights
• Create and deliver research email communications via Adobe
• Build knowledge of insight tools and become a subject matter expert
• Present insights in a clear, storytelling, and actionable format to stakeholders

Knowledge & Technical Skills

• Comfortable working with both qualitative and quantitative research
• Proficiency in Microsoft Word, PowerPoint, and Excel
• Familiarity with survey platforms and research tools
• Ability to interpret research findings and communicate them clearly
• Understanding of customer behaviour, market trends, or competitor activity
• Confident presenting insights to stakeholders at all levels
• Experience with tools such as Adobe and Canva is a plus
• Organised and able to manage multiple projects and deadlines

Please note - we may close this vacancy early if we receive lots of applications or business priorities change.

Admiral: Where You Can

We take pride in being a diverse and inclusive business. It's a place where you can Be You, and show up as you are. We’re committed to fostering a people-first culture where everyone is accepted, supported, and empowered to be brilliant. You can, Grow And Progress at a pace and direction that suits you, Make A Difference for our customers and each other, and Share in Our Future with all colleagues eligible for up to £3,600 of free shares each year after one year of service.

Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays). You also have the option to buy or sell up to an additional five days of annual leave.

We’re proud of our people-first culture. In fact, we've been recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over 25 years! We’re fully committed to making sure your progression is not slowed or halted by barriers related to race, gender, age, sexuality or any of the protected characteristics.

Our fantastic benefits make sure our colleagues have a great work-life balance; You can view some of our other key benefits here.

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