Customer Care Representative

At Admiral, we really believe that people who like what they do, do it better and happy staff makes happy customers.

We truly care about our customers and we’re very proud of the level of service we provide. No matter what department you’ll be working in, the customer will always be at the heart of everything we do. By recruiting people like you, who are customer focused and love to help others, we can continue to provide a great service and ensure an excellent experience for our customers.

We have gained an excellent reputation as a van Insurance provider for our great service, whilst at the same time providing the best value for our customers. We are proud of the fact that we are now the first insurance port of call for many trades people.

We have a great team atmosphere and encourage lots of activities and fun days out. We believe in helping our staff develop and offer internal courses for people who like to learn new skills. We also offer genuine progression opportunities.

As a Customer Service Representative, you’ll be expected to deliver an exceptional level of service to everyone you speak to. It’s a role that promises plenty of variety where you’ll provide information, problem solve and make changes for both existing policyholders and new customers alike, ensuring any problems are resolved quickly and professionally. What really matters is delivering a good experience for every customer, every time.

Our working environment is based on openness, you’ll be encouraged to use your initiative and share ideas which can help make the department the best it can be. Insurance experience isn’t a must but you’ll need to be a real people-person and a natural with customers – friendly, professional, efficient, articulate and a great listener. You’ll need to be keen to learn, ambitious and have a drive to succeed.

Main Responsibilities:

• Answer calls efficiently and provide fantastic service
• Go above and beyond for your customers by providing excellent customer service
• Ensure work is dealt with accurately and to a high standard
• Accurately read scripts and follow procedures correctly
• Be a team player
• Suggest positive solutions for customer journey.
• Attend training sessions and take feedback on board

About Admiral benefits:

Admiral provide an excellent staff benefits package. After one years’ service, you'll start to receive up to £3,600 of free shares each year you are employed with Admiral.

Did you know that since we started our staff share scheme, we have given away over 20 million shares to our staff?  At today’s share price, this equates to over £300 million. I think we can safely say you will definitely share in our success!

Our benefits are far reaching and range from specially negotiated discounts with local and national retailers, through to interest free train and bus season ticket loans (we are really easy to get to). You will also have staff and family discount (10% or more) on our range of products.

We offer convenient and cheap city centre parking on evenings and weekends, interest free buy a bike scheme (up to £1000) – you can lock your bike up at our offices and shower if needed – plus free fruit every day and free gym use. For those of you thinking ahead, we also have a great pension scheme.

Our buy-a-book scheme allows you to buy books to enhance your personal development and we will meet that cost.

Our offices

Due to COVID – 19 we are currently working from home. However, when you are required to work from the office, you can find our offices in SA1 in our Elipse building. 

Please note, training for this role will be conducted remotely and due to the current climate, you may be working from home for a period. In order to apply for the role, you will need an adequate space in your home that is free from distractions and have a download speed of 4 mbps or higher and a ping no higher than 30ms. Please use this link to do a speed test: https://www.speedtest.net.

Do you enjoy providing a great level of service?

Would you like the opportunity to progress your career?

Van Customer Service could be perfect for you and we'd welcome an application!