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Customer Advisor

Swansea

  1. Full time

£21,392

About the job

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This vacancy has now expired. Please see similar roles below...

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We know what you’re thinking. ‘’I don’t want to work in a contact centre’’ BUT hear us out!

We are not just any contact centre...

You want to know what’s in it for you right?

Why are we different?

We are extremely proud to have been voted 2nd Best Big Company to Work for in the UK and 1st Big Company for Wellbeing in 2022.

Our unique culture is very much built on – people who like what they do, do it better. We have an inclusive, hardworking, fun, and collaborative environment where you’ll feel part of the team and supported from day one

We’re Wales’s only FTSE 100 company – now who wouldn’t want to be a part of that?

We’re voted Best Car Insurance provider for 7 years in a row – we really care about the service we provide to our customers, and they are at the forefront of everything we do.

We’ve been voted as one of the UK’s Best Workplaces by Great Place to Work since 2001 – Have a look at some of our blogs under Admiral Life or even follow our Admiral Life Instagram and Facebook page.

We pride ourselves on being a forward-thinking company with more than 11,000 colleagues and endless opportunities to test, learn and grow. Work hard and you’ll reap the rewards

We look after YOU – We have many colleague benefits which will support you financially and look after your health and wellbeing. You’re rewarded and recognised for hard work, and we love to celebrate success.

However, it doesn’t stop there. For more information take a look around our ‘Working at Admiral’ section and ‘Benefits’ at the bottom of this page.

We have multiple positions available within our award-winning contact centres which all require you to:

Be nice – your role will be speaking to our customers, and we expect excellent service to be delivered on every call. However, don’t leave your personality at the door, we want YOU to be YOU!

Upsell –please don’t be put off if you don’t consider yourself to be a typical salesperson, we sell through service. We always like to inform our customers of any products available which could be a benefit or potentially save them money

Negotiate – customers will be looking for the best deal, so you’ll take them through their policy, making any necessary amendments and answering queries along the way

Be resilient – there will be challenging times where you may be faced with a frustrated customer or a more complex query. We treat all customers with respect and as individuals

Work towards targets – we are a target driven company who have a determination to succeed. We’ll challenge & motivate you but expect you to be self -motivated too

Confident with computers and able to multitask – we use multiple systems and software so experience with working with computers is important

Be open and willing to learn – we provide training and all the necessary tools for you to do a great job. There will be plenty of feedback and guidance, but we ask for your dedication and a good work ethic

Please note, we are unable to accommodate any time off for the first 13 weeks from the above start date due to training.

  1. Full time
  2. Sales

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Swansea

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Our Benefits

Admiral employees work hard to keep us at the top of our industry, and are rewarded for it—with competitive pay, a share package, career growth and development opportunities and some other great benefits, too!

People who like what they do, do it better.

Be You

Financial & Mortgage Advice

Financial & Mortgage
Advice

Ecare

24-Hour
Ecare

Cycle to Work Scheme

Cycle to Work
Scheme

Annual Holiday Allowance

Annual Holiday
Allowance

Flexible Working

Flexible
Working

Simply Health

Simply
Health

Private Health Cover

Private Health
Cover

Critical Illness Cover

Critical Illness
Cover

Grow & Progress

Learning and Development

Learning and
Development

Educational Sponsorship

Educational
Sponsorship

Accredited Qualifications ILM

Accredited
Qualifications ILM

iLearn

iLearn
Online Learning

Buy a Book Scheme

Buy a Book
Scheme

Developmental Coaching

Developmental
Coaching

Port of Calls

Port of
Calls

Internal Mobility

Internal
Mobility

Make a Difference

Groups & Societies

Groups and
Societies

Socials & Team Days Out

Socials and Team
Days Out

Multi Faith / Quiet Rooms

Multi Faith / Quiet
Rooms

Admiral Community Fund

Admiral Community
Fund

Give as You Earn

Give as You
Earn

Awards & Star Lunches

Awards and Star
Lunches

Corporate Social Responsibility

Corporate Social
Responsibility

Impact Hours

Impact
Hours

Share In Our Future

Share Schemes

Share
Schemes

Refer a Friend Bonus

Refer a Friend
Bonus

Colleague and Family Discount

Colleague and Family
Insurance Discount

Group Life Assurance

Group Life
Assurance

Pension

Pension
Scheme

Life Event Loan

Life Event
Loan

Tickets to Sponsored Events

Tickets to Sponsored
Events

Tusker

Tusker Salary
Sacrifice

Click here to download our full benefits brochure