Culture and Communications Manager

This is a hybrid role with a requirment to work one day per week in our Cardiff office

Culture and Communications Manager

We are seeking a highly-motivated individual to support the delivery and embedding of regulatory change.This is a fantastic opportunity for the right person to join a small, but effective team with responsibility for the delivery of regulatory change within EUI.

Introduction to the Regulatory Change Team:

We’re responsible for leading activity relating to regulatory developments for EUI. We review and analyse proposed regulation from the FCA, and help shape response to consultations, where appropriate. When new regulation is issued, we carry out analysis to determine what change will be required to meet the requirements and then work closely with the business to implement the necessary change. We closely monitor the changing regulatory environment and support our senior managers to understand what these changes mean for their areas of accountability.

Job Purpose/Main Responsibilities

Over the last year, the team has led the implementation of the Consumer Duty Project and we continue to focus on embedding the delivery of good customer outcomes across EUI. We are seeking an enthusiastic & resilient individual to support the Head of Regulatory Change with this ongoing implementation and to support on new regulatory change. 

You will have knowledge of how the business works both on a support and operational level (experience in both a support and operational department is preferred). Your key focus will be delivering and embedding cultural change, regulatory awareness, and ensuring engagement with the requirements set out by the FCA.

You will be required to:

• build strong working relationships with stakeholders at all levels (especially SMs)
• consult on regulatory change initiatives.
• run workshops with various areas of the business to help them understand how the change will impact them.
• develop the strategy for comms and training.
• support the implementation of frameworks.

Key Skills, Qualifications and Experience

• Commercially aware, forward-thinking, and detail-oriented with strategic insight
• Self-motivated, proactive, and collaborative, with integrity and enthusiasm
• Excellent written and verbal communication, tailored to diverse audiences
• Strong interpersonal and influencing skills, able to build trust across all levels
• Effective decision-making and logical problem-solving abilities
• Strong time management, able to meet deadlines and manage competing priorities
• Skilled in prioritisation and delegation within limited resources
• Proven people management experience, including coaching and mentoring
• Track record of leading strategic projects and managing multiple stakeholders
• Experienced in implementing change and driving continuous improvement
• Strong project management and operational experience
• Deep understanding of EUI’s business lines, commercial context, and challenges

Please note - we may close this vacancy early if we receive lots of applications or business priorities change.

Admiral: Where You Can

We take pride in being a diverse and inclusive business. It's a place where you can Be You, and show up as you are. We’re committed to fostering a people-first culture where everyone is accepted, supported, and empowered to be brilliant. You can, Grow And Progress at a pace and direction that suits you, Make A Difference for our customers and each other, and Share in Our Future with all colleagues eligible for up to £3,600 of free shares each year after one year of service.

Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays). You also have the option to buy or sell up to an additional five days of annual leave.

We’re proud of our people-first culture. In fact, we've been recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over 25 years! We’re fully committed to making sure your progression is not slowed or halted by barriers related to race, gender, age, sexuality or any of the protected characteristics.

Our fantastic benefits make sure our colleagues have a great work-life balance; You can view some of our other key benefits here.

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