Consumer Content Writer
Cardiff
- Full time
About the job
This vacancy has now expired. Please see similar roles below...
"We’re looking for a new Consumer Content Writer to join our content team with responsibility for producing helpful, engaging and accessible written communications for all our products and brands.
This will range from SMS updates to service emails and long form content on Admiral’s websites.
This is a great opportunity to build on your expertise and make a tangible difference to customers, working as part of a supportive team.
Main Duties
- Create compelling, engaging, relevant copy for customers.
- Work with cross-functional teams to deliver communications in different formats and channels, both digitally and offline, that enhance the whole customer journey.
- Collaborate with a range of stakeholders including subject matter experts, compliance teams and in-house designers to deliver communications for a range of systems.
- Refine existing content and communication based on testing and feedback.
- Work with relevant contacts to ensure that content is fully compliant with FCA regulations and Consumer Duty guidelines.
- Help deliver Admiral’s content strategy and identify content opportunities to engage and assist customers.
- Work with freelancers and agencies to produce optimised web content including landing pages and blog content.
- Draft and edit customer facing letters and emails, ensuring content is compliant and in line with our Brand and Tone of Voice.
- Help deliver projects from concepts to final output within deadlines, making sure that internal processes are followed and the relevant approvals are in place.
- Create content for a range of customer channels including ‘how to’ guides, video scripts, expert articles, and digital marketing copy.
- Work closely with the SEO team to optimise content for SEO and help support Admiral’s SEO position through content edits, generation and keyword research.
- Attend regular meetings with the social media, PR, eCRM and product teams to develop new and relevant content that answers customer queries and serves their needs.
- Monitor, evaluate and report on the success of the content activities.
- Industry training will be provided and continuous professional development is actively encouraged.
Desirable Skills and Experience:
- Strong experience in copywriting including writing service and operational communications (letters, leaflets and application forms, and emails/web copy).
- Experience in managing communications across a customer journey and the ability to see through the eyes of the consumer.
- Experience in writing in Financial Services or other regulated environment.
- An engaging, accessible writing style with excellent proof reading and attention to detail.
- Comfortable with working with briefs, and being able to distil what matters, cut through jargon and make things simple.
- Confidence in managing a range of stakeholders, being collaborative and flexible but equipped to influence and persuade where necessary.
- The ability to prioritise and manage workload, working on a range of projects at the same time and to deadlines.
- An ability to think creatively to deliver solutions that work for stakeholders and the brand.
- Excellent verbal and written communication skills with a proactive, can-do attitude.
- Be able to work successfully as part of a team but also independently using own initiative.
- Strong knowledge of Word, Adobe, Excel. Use of Jira an advantage.
- Understanding and working knowledge of SEO best practice, familiarity with Google Analytics and SEO tools such as SEMrush.
Additional Information
- We will review your CV within 5 working days of application and get back to you.
- Interviews will begin W/C 08/01/2024.
- We have a Hybrid approach to work remote working, 1-2 days per week in our Cardiff office (or more if you prefer).
- We will give you everything you need to work comfortably from home.
Please note - we may close this vacancy early if we receive lots of applications or business priorities change.
Our Commitment to You
At Admiral, we are committed to being a diverse and inclusive workplace. Admiral is proud to be an equal opportunities employer and does not discriminate on the basis of race, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), national origin, gender, gender identity, sexual orientation, disability, age, or any other legally protected status.
All qualified applicants will receive equal consideration for employment.
Salary, Benefits, and Work-Life Balance
We do not have a set salary for this position, as it will be dependent on the successful candidate’s experience. We are happy to see CVs from all candidates who meet the requirements and will be happy to discuss the remuneration package.
At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we’re consistently voted one of the Sunday Times Best Big Companies to work for in the UK. We want you to have an element of freedom to define a working lifestyle that supports this, so accommodate flexible hours wherever possible.
All colleagues will receive 33 days holiday (including banks holidays) when they join us, and this will increase with length of service, up to a maximum of 38 days (including banks holidays). You also have the option to buy or sell up to five days of annual leave in addition to your allocation.
You can also view some of our other key benefits here.
#LI-AM1
- Full time
- Digital and Marketing
__jobinformationwidget.freetext.LocationText__
Cardiff
Talent Specialist - Corporate Services
What areas do you look after?
I look after a variety of roles for Admiral Tech, mainly in Delivery, as well as IT roles for AFSL.
Tell us about you and your Admiral story?
I have worked in Admiral for over 20 years, I started in Customer Care and worked my way round various roles in the department. I joined Recruitment looking after the administrator and contractor positions and more recently moved to look after all of IT recruitment within Admiral Tech.
Why would you recommend Admiral?
We are innovative and exciting and we’re always looking for new ideas to keep up with an ever growing and changing market. This means lots of development and progression within the company. We have dedicated teams to help look after our staff such as the Ministry of Health and Payroll and Benefits teams who are always busy looking for additional ways to help everyone.
Our Achievements
Related jobs
Salary
Location
Cardiff
Job Type
Full time
Location
Cardiff
Brand
Admiral Money
Department
Finance Services
Office address
Tŷ Admiral, David Street, Cardiff, CF10 2EH
Description
Engineering Manager Admiral Money are looking for an Engineering Manager to join their growing Specialist Mortgages team! About Admiral Money Admiral Money is the dynamic lending arm of Admir
Reference
10485
Expiry Date
01 Jan 0001
Vacancy managed by
Eden DaviesVacancy managed by
Eden DaviesSalary
Location
Cardiff
Job Type
Full time
Location
Cardiff
Brand
Admiral Money
Department
Finance Services
Office address
Tŷ Admiral, David Street, Cardiff, CF10 2EH
Description
Admiral Money is looking for a Recoveries Team Leader to support the Collections function during a period of growth to help shape processes, support colleagues, and drive positive performance across t
Reference
10615
Expiry Date
01 Jan 0001
Vacancy managed by
Meg EvansVacancy managed by
Meg EvansSalary
Location
Cardiff
Job Type
Full time
Location
Cardiff
Brand
Admiral Money
Department
Multi Function
Office address
Tŷ Admiral, David Street, Cardiff, CF10 2EH
Description
We’re looking for a motivated, proactive, and resilient Complaint Executive to join our team at Admiral Money! About Admiral Money Admiral Money is the dynamic lending arm of Admiral Group, offe
Reference
10788
Expiry Date
01 Jan 0001
Vacancy managed by
Eden DaviesVacancy managed by
Eden DaviesOur Benefits
We know our colleagues work hard to serve our customers and keep us innovating, so it’s important to us that they’re well-rewarded.
Alongside our competitive pay we also offer a share package, career growth and development opportunities and a whole host of other great benefits!
Explore our benefits below to discover Where You Can
Where You Can Be You
Financial & Mortgage
Advice
24-Hour
Ecare
Cycle to Work
Scheme
Annual Holiday
Allowance
Flexible
Working
Simply
Health
Private Health
Cover
Critical Illness
Cover
Where You Can Grow & Progress
Learning and
Development
Educational
Sponsorship
Accredited
Qualifications ILM
iLearn
Online Learning
Buy a Book
Scheme
Developmental
Coaching
Port of
Calls
Internal
Mobility
Where You Can Make a Difference
Groups and
Societies
Socials and Team
Days Out
Multi Faith / Quiet
Rooms
Admiral Community
Fund
Give as You
Earn
Awards and Star
Lunches
Corporate Social
Responsibility
Impact
Hours
Where You Can Share In Our Future
Share
Schemes
Refer a Friend
Bonus
Colleague and Family
Insurance Discount
Group Life
Assurance
Pension
Scheme
Life Event
Loan
Tickets to Sponsored
Events
Tusker Salary
Sacrifice