Compliance Officer

Admiral Law was created in 2013 to provide legal assistance for Admiral customers that had been involved in Road Traffic Accidents. The aim is to ensure those customers are given a great service. Taking the burden and stress of an accident away from a client is at the forefront of Admiral Law’s aim, whilst ensuring employees give correct and effective legal advice to the get fair compensation for their losses.

The Compliance Team is looking for an experienced and dynamic case handler to join the team as a Compliance Officer.  The successful candidate will undertake; complaints handling, the investigation of potential negligence claims and advising on ethical queries including potential  conflicts of interest.  They will also be required to provide feedback on the results of investigations. 

This role is a vital one for Admiral Law, to ensure that we can provide all of our clients with excellent service, that we learn from any errors we make and that all of our staff are assisted in being the best they can be through constructive feedback and support. 

Duties

• To log and analyse Expressions of Dissatisfaction when required
• To log, investigate and respond to complaints which includes discussing complaints with clients over the telephone and drafting formal complaint response letters
• To identify any training needs to be addressed, which have come to light as a result of any notification to compliance
• To give constructive feedback to case handlers, as to the quality of the work they are producing, via their Team Manager or Operational Manager
• To correspond with the Legal Ombudsman (LeO) and provide documentation required for the investigation of complaints
• To investigate potential negligence claims and draft appropriate action plans
• To review ethical queries including potential conflicts of interest and advise on   the relevant action to be taken
• To answer compliance related queries from all staff members; including specific queries on the Codes of Conduct

Competencies

• Knowledge and experience of personal injury case handling
• An eye for detail
• Excellent analytical skills and the ability to draft a concise action plan
• The ability to be discrete and tactful
• Communication skills - i.e. happy to talk to staff at all levels in the business
• Dispute resolution skills – i.e. happy to discuss complaints with clients
• Good computer skills.  Excel and File Stream competence would be an advantage.
• The ability to make objective and fair decisions regarding complaints

Experience

The role will be ideally suited to case handlers who have at least 1 year of experience of dealing with liability disputed personal injury cases who are looking for a new challenge and are confident dealing with dissatisfied clients.  Experience of the litigation process would be an advantage, as would a working knowledge of OIC claims.   

Location

Our whole business is working in a hybrid mode (2 days at the office in Cardiff per week). Please do not hesitate in querying this with the Recruitment Officer if needed.

Salary, Benefits and Work-Life Balance

We do not have a set salary for this position, as it will be dependent on the successful candidate’s experience and the level of role you wish to be considered for.

We are happy to see CVs from all candidates who meet the requirements across our various opportunities and will be happy to discuss the remuneration package with you.

As the only FTSE 100 Company headquartered in Wales and ranked one of the best big companies to work for by the Sunday Times, Admiral is an exciting place to take your career. We are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure colleagues have a great work-life balance; it's one of the reasons we are proudly the only company to have been named one of the Best Companies to Work For every year since 2001. We want you to have an element of freedom to define a working lifestyle that supports this, so we accommodate flexible hours wherever possible.

You can also view some of our other key benefits here; https://admiraljobs.co.uk/employee-benefits/.

If you think this role is for you and would like to be considered for this opportunity, please click “apply now” to complete an online application form.

#LI-AK1