Claims Management Information Analyst

This is a new and exciting opportunity to join us and help to develop and evolve the travel claims data and MI capabilities. If you are a recent graduate or are experienced in using data to build insightful MI reports that help to understand and improve operational processes and performance, this could be the perfect opportunity to build your career in a data-driven organisation. You’ll be part of Admiral’s Travel Insurance team, where you’ll support execution of the claims strategy through developing and producing claims MI reports that focuses on providing insight in areas such as digital journeys, in-depth understanding of claims spend, process effectiveness, and people performance.  

Your role will report to the Head of Claims with a dotted line reporting to the Head of Travel Pricing, but you will work closely with the wider management team for Travel Claims and the pricing team to build a structured set of MI reporting covering all aspects of performance as outlined above. This will include identifying any gaps in reporting and finding solutions to provide necessary insights.

We are looking for an ambitious and enthusiastic person with good numerical skills who is a fast learner and can understand the various data sources within Travel to help develop relevant reports to provide insight to the management team. You should be able to work effectively both under your own initiative in producing work and in a team to share the outputs of your work. The successful person needs to have a strong focus on quality outputs including developing controls to ensure accuracy of reporting.

Training for the role will be provided. You will be coming in at an exciting time for the travel claims operation as we are about to enter a period of growth and this role will be key in ensuring we develop a strong reporting suite for both existing and new processes to ensure we remain successful as we grow.

Prior work experience is not a necessity, but the candidate must demonstrate a willingness to work hard and succeed through prior college coursework and/or extracurricular activities.

Main Duties

This is an important role for claims as the insight that you will provide will help to develop future processes and controls to ensure the claims function contributes effectively in terms of controlling costs (both claims spend and expenses). This will include the following main duties:

• Review existing reports and establish any gaps/opportunities for additional reporting
• Work with the Head of Claims and management team to develop new reports that help provide detailed insight into claims performance
• Develop a structure of reporting that provides daily, weekly, monthly reporting insight covering all aspects of Claims MI including claims spend, performance, people, process, and digital journey
• Ensure all reports are produced on time and accurately and shared with relevant stakeholders
• Work towards automation of all key reports
• Develop a basic understanding of claims operation to understand requirements for reports

Experience and Qualifications Required

• 2.1 or higher in a numerate degree such as Mathematics, Engineering, or Economics, or relevant work experience
• Good Excel skills
• Flexibility to adapt to changing conditions and priorities
• Highly motivated and able to work off your own initiative
• Strong communication and interpersonal skills
• Prior experience with building reports from various data sources is preferred; in-house training will be provided to adapt to the role’s requirements

Additional Information

Due to COVID, our department is working remotely. We will provide you with everything you need to work comfortably from home. We expect you to be working remotely for the foreseeable future, however, once it is safe to return to the office, we will have days when the whole team comes together to collaborate.

We expect that you will be able to decide to come to the office between 2-5 days per week and will aim to be as flexible as we can. If you would like to discuss flexible working, please contact the Recruitment Officer looking after this position.

Salary, Benefits and Work-Life Balance

We do not have a set salary for this position, as it will be dependent on the successful candidate’s experience. We are happy to see CVs from all candidates who meet the requirements and will be happy to discuss the remuneration package.

At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we're voted no. 1 in the 2019 Sunday Times Best Big Companies to Work For in the UK. We want you to have an element of freedom to define a working lifestyle that supports this, so accommodate flexible hours wherever possible. 

#LI-AK1