Claims Fraud Manager

This is a new and exciting opportunity to join us and make a real difference in a key area of our claims process. We are recruiting for a new role to lead and drive our fraud and recovery area.

Your role will be responsible for developing and implementing a robust strategy to combat fraud through both the identification and investigation of high risk claims but also working on actions to deter fraudsters from even targeting us in the first place.

Data and insights will be at the heart of this so you should be good at analysing information and identifying new sources of insight that help us profile claims. In addition to this you will help ensure our front-end claims processes and claims handler toolkits are effective in deterring fraudsters. You will also be responsible for our claims recovery process ensuring we keep claims costs to a minimum by recovering money quickly and effectively when opportunities are identified.

You will manage a team of fraud and recovery specialists so both having the ability to think creatively but be able to effectively implement solutions and deliver through others to get results will be key skills you possess

You will be coming in at an exciting time for the travel claims operation as we are in a period of rapid growth .

Main duties

• Work with head of department and other key stakeholders to implement an effective fraud strategy that minimises the risk of leakage
• Identify internal/external data sources that provide effective insights in helping to identify high risk/fraudulent claims for investigation and integrate this into our overall data insight and profiling of claims
• Continually refine and enhance the toolkit available to fraud investigators/claims handlers to help reduce the risk of fraudulent claims
• Work closely with Head of Underwriting to ensure there is a cohesive fraud approach in place from point of sale through to claims stage
• Have a strong market network to understand new and emerging risks of fraud and the tools available to combat it within the travel market and ensure that our processes and controls can react to these risks quickly
• Deliver market leading results in the identification and elimination of fraud within the claims process
• Manage the travel claims recovery process to ensure we maximise savings where another party is responsible for the loss

Preferred experience and qualifications

• A degree and/or professional fraud qualification is, desirable but not essential
• Experience within an operational management role focused on fraud and cost containment activity (ideally within travel but this is not essential)
• Strong interpersonal skills and stakeholder management experience
• Ability to drive performance through other
• Strong data and analytical skills
• Good computer literacy, candidates should possess good Microsoft office skills, including Word, Excel, Outlook, Power Point and Project.
• A strategic thinker capable of identifying new concepts and solutions and driving them through to implementation
• Effective and building plans and executing against them to achieve desired results
• Great organisational skills and use of initiative
• The ability to work to tight deadlines and therefore be able to prioritise a workload effectively

Salary, Benefits, and Work-Life Balance

We do not have a set salary for this position, as it will be dependent on the successful candidate’s experience. We are happy to see CVs from all candidates who meet the requirements and will be happy to discuss the remuneration package.

At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we’re consistently voted one of the Sunday Times Best Big Companies to work for in the UK. We want you to have an element of freedom to define a working lifestyle that supports this, so accommodate flexible hours wherever possible.

All colleagues will receive 33 days holiday (including banks holidays) when they join us, and this will increase with length of service, up to a maximum of 38 days (including banks holidays). You also have the option to buy or sell up to five days of annual leave in addition to your allocation.

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