Case Handler

A fantastic opportunity has arisen to join Admiral Law as a Case Handler within our Claimant Personal Injury team.

As a Case Handler, you will manage and progress your own caseload of claimant personal injury claims arising from road traffic accidents, supporting clients who have suffered an injury and/or financial loss.

This is a client-focused role where you will support people throughout their claim, providing clear advice, keeping them updated and helping to progress their case towards the best possible outcome.

You will gather and review evidence, investigate the circumstances of an accident, consider liability, review medical evidence and financial losses, and help clients understand their options as their claim progresses.

You do not need to come from a legal background to be considered. If you have strong customer service, communication and organisational skills, an interest in law and a willingness to learn, we will support you in developing the knowledge and practical case-handling skills you need.

This is a great opportunity to build a career within personal injury law while making a real difference to clients who may be going through a difficult or unfamiliar time.

What you’ll be doing

Putting the client at the heart of your work, you will take ownership of your caseload and proactively progress claims while providing a high standard of service.

Your responsibilities will include:

• Managing and prioritising your own caseload of claimant personal injury claims.
• Supporting clients throughout the claims process with clear, timely and professional communication.
• Investigating the circumstances of accidents and gathering relevant evidence where liability is disputed.
• Obtaining and reviewing medical evidence to understand the injuries sustained.
• Identifying and evidencing financial losses resulting from the accident.
• Supporting clients with advice around liability, the value of their claim, prospects of success and settlement options.
• Preparing relevant documentation and progressing claims effectively.
• Keeping accurate case records and ensuring deadlines, service levels and internal processes are met.
• Working collaboratively with colleagues across the team and wider business.

Every claim and client will be different, so being able to listen, communicate clearly and solve problems will be an important part of the role. You will need to manage competing priorities while making sure clients continue to feel informed and supported.

Learning and development

You will be supported by your Team Manager while taking ownership of your own caseload, giving you the opportunity to develop practical experience within claimant personal injury law.  

You will have the opportunity to:

• Develop your knowledge of personal injury and road traffic accident claims.
• Build practical case-handling skills.
• Develop your understanding of liability, medical evidence and financial losses.
• Strengthen your client communication, negotiation and problem-solving skills.
• Learn how to manage a caseload effectively and work to key deadlines.
• Build relationships and share knowledge with colleagues across Admiral Law.

Previous legal experience is not essential. Training and support will be provided, so we are looking for someone who is enthusiastic about learning and developing within the legal sector.

Your experience

Essential

• Excellent customer/client care
• Strong communication skills
• Strong organisation and workload management
• Great attention to detail
• Good problem-solving skills
• Previous experience working within a claims environment
• A genuine interest in law and a willingness to learn

Ability to work effectively within a team

Desirable

• Previous experience handling claimant personal injury claims
• Previous experience handling road traffic accident claims
• Relevant legal study
• Previous legal experience

Location

This is a hybrid role, with the successful candidate required to work from Cardiff a minimum of a day per week.

What’s in it for you? 

Our journey is your journey. Every individual, regardless of role or department, automatically becomes an Admiral shareholder after 12 months, with an annual free share allocation of up to £3,600. As co-owners, you don’t just work here – you Share in Our Future. 

There are so many things that make Admiral a great place to work, and our culture is something that really has to be experienced. Our people consistently tell us how much they enjoy working here, and we’re proud to have been recognised as a Great Place to Work for over 20 years. 

Flexibility and work-life balance are important to us, which is why your time will be split between home and the office. 

At Admiral, you’re accepted, supported and empowered to Be You. Because you’re brilliant. 

The application process 

We understand that a lengthy recruitment process can be frustrating, so we’ve kept things simple with a three-stage application process. Our goal is to give you an outcome within weeks, not months. 

Once you submit your application, it will be reviewed by a member of the team. If successful, you’ll be invited to a short telephone interview. If you progress from there, the final stage is an interview at our office. 

During this session, you’ll experience our culture first-hand, learn more about the role and complete a final face-to-face interview. 

Disability Confident Leader

As a Disability Confident Leader, for candidates with a disability or long-term health condition, that opt into the Disability Confident scheme, we’ll invite a fair and proportionate number of applicants that meet the essential requirements of the role to the first stage of our selection process.

If you need any adjustments or support with your application or during the recruitment process, just let us know. Please do email bridie.nagle@admiralgroup.co.uk or contact us on 07796062930. This number is dedicated to supporting candidates that require reasonable adjustments or support during the application process.