Pet Claims Handler

We’re looking for a Pet Claims Handlers to join our new Admiral Pet Claims Business in Peterborough!

The role of Pet Claims Handler at Admiral involves managing and assessing pet insurance claims, with a focus on claims up to £10,000. This position is part of a dynamic and growing department within the UK insurance sector. The successful candidate will support claims processing teams based in Peterborough, engaging with customers and suppliers through various communication channels, including phone, webchat, and email.

Key responsibilities include ensuring adherence to best practices and internal policies, facilitating business change projects, and contributing to process improvements. Candidates should have strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment. Additionally, the role offers a hybrid work model, combining office presence with remote work.

This position is ideal for an ambitious and versatile individual eager to kickstart their career in Claims and the broader UK insurance industry. The role involves managing a portfolio that includes our Admiral claims as well as the newly acquired MoreThan business.

Main Duties

• The primary responsibility of this role will be to assess Pet Insurance claims up to £10,000 in value. These claims will be a mixture of “New” and “Continuation” claims. These claims will primarily be Veterinary fee claims and customer engagement will take place through inbound and outbound telephony and digital channels (e.g. webchat, email etc).
• Ensuring relevant processes and procedures are followed to facilitate the effective delivery of relevant business change projects.
• Supporting colleagues to embrace, embed and implement change requirements and deliver excellent performance.
• To be successful in this role it is important to be able to engage effectively with all stakeholders to assess and resolving a range of operational and people claims-related submission.
• Engaging with internal and external colleagues to support the effective co-ordination of customer and claims-related activity.
• Input into the development of our claims processes and customer journey within our business model to support our continuous improvement.

Essential Requirements:

• Strong communication skills and attention to detail
• High attention to details, accuracy, and quality
• Ability to prioritise/manage a variety of functions and responsibilities, also quickly identify and provide recommendation on issues.
• Ability to relate, build rapport, supervise and work positively with peer group.
• Proficient in Microsoft applications, including Word, Excel and Outlook.

Desirable Requirements:

• Strong desire to build a successful career with an ambitious and fast-growing organisation.
• Enthusiasm to deliver world-class customer service and go that step further for all of stakeholders.
• Ability to multi-task and operate in a fast-paced environment.

We operate under a hybrid model, allowing candidates to work in our Peterborough office for 2 days per week, or more if preferred, while the remainder of their work can be completed from home.

What’s in it for you? 

Our journey is your journey. Every individual, regardless of role or department, automatically becomes an Admiral shareholder after 12 months, with an annual free share allocation of up to £3,600. As co-owners, you don’t just work here – you Share in Our Future. 

There are so many things that make Admiral a great place to work, and our culture is something that really has to be experienced. Our people consistently tell us how much they enjoy working here, and we’re proud to have been recognised as a Great Place to Work for over 20 years. 

Flexibility and work-life balance are important to us, which is why your time will be split between home and the office. 

At Admiral, you’re accepted, supported and empowered to Be You. Because you’re brilliant. 

The application process 

We understand that a lengthy recruitment process can be frustrating, so we’ve kept things simple with a three-stage application process. Our goal is to give you an outcome within weeks, not months. 

Once you submit your application, it will be reviewed by a member of the team. If successful, you’ll be invited to a short telephone interview. If you progress from there, the final stage is an interview at our office. 

During this session, you’ll experience our culture first-hand, learn more about the role and complete a final face-to-face interview. 

Disability Confident Leader

As a Disability Confident Leader, for candidates with a disability or long-term health condition, that opt into the Disability Confident scheme, we’ll invite a fair and proportionate number of applicants that meet the essential requirements of the role to the first stage of our selection process.

If you need any adjustments or support with your application or during the recruitment process, just let us know. Please do email Samantha Bevan or contact us on 07443573168. This number is dedicated to supporting candidates that require reasonable adjustments or support during the application process.