Car Buying Specialist

We are looking for a Car Buying Specialist to join our team at Admiral Money!

About us

Admiral Money is the dynamic lending arm of Admiral Group, offering personal loans, motor finance, and homeowner loans since 2017. We’re building something special for our customers and are looking for curious, driven individuals ready to learn, take on challenges, and make an impact.

We have a plan to enhance, simplify and drive innovation through the Motor Finance industry and have put together a first-class team to take our award-winning proposition to the next level. Our Car Buying Specialists are key to the success of our Motor product, ensuring customers receive great outcomes. 

We’re proud to be a certified Great Place to Work for over 25 years, with recognition for Women and Wellbeing. Our inclusive culture empowers everyone to Be You.

Need support during the recruitment process? Just let us know – we’re here to help.

Please note: The successful candidate will be required to work on site at least once per week in Cardiff. 

Role Purpose

As a Car Buying Specialist, you will create meaningful experiences for customers by listening carefully and asking the right questions. You will understand where each customer is in their car‑buying journey and explain how our lending products can save them time and money. You will respond to customer queries via phone, web chat, and email. The role also includes contacting dealerships to arrange payments and request invoices, ensuring a seamless experience.

You will be a key part of our digital car‑buying process, acting as the main point of contact for customers looking to fund their vehicles. You’ll share knowledge of our financial products, support customers in finding the right vehicle, and work with internal teams to resolve queries efficiently. You’ll support customers applying through digital or point‑of‑sale journeys, ensuring everyone receives a high level of service.

We are looking for individuals who are motivated, customer‑focused, and confident taking ownership of their work. This role involves collaborating with internal stakeholders to help enhance our customer experience. You will play an important part in ensuring the journey is clear, transparent, and exceeds expectations.

If you’re passionate about delivering excellent service and want to play a key role in creating exceptional customer experiences, we’d love to hear from you.

Key Responsibilities

Customer & Dealer Management

• Serve as the primary point of contact for customers throughout the car buying journey.
• Use internal tools and capabilities to help customers find suitable vehicles within Admiral’s dealer network.
• Provide clear, expert guidance on financial products and offer support where needed.
• Liaise with dealers to arrange payments and coordinate collection dates to ensure a seamless buying experience.

Coordinating Internal Efforts

• Act as a liaison between customers and internal departments, ensuring clear communication and smooth execution of customer requests.
• Collaborate with cross‑functional teams, including sales, underwriting, and customer service to deliver timely and accurate solutions.
• Work with the Product team to continuously improve the customer proposition and journey.

Manage the End-to-End Experience

• Ensure customers understand the features, benefits, and key information relating to each financial product.
• Consult with the dealer network to support smooth handovers and agree collection and payment arrangements.
• Support customers in making informed financial decisions, tailoring your approach to each individual’s needs.

Sharing Best Practice

• As this role is based in a new and growing team, you will be responsible for ensuring that best practise and expertise is shared across the operational teams, and to wider Operational and Product areas where suitable. This could include the need to roll our product/role specific training, run call calibration sessions or workshops. 

About You

Essential experience;

• Previous customer service experience, preferably in a sales environment, with a strong appetite for providing first class customer service.
• Sound analytical skillset.
• Effective communication and influencing skills, with the ability to communicate clearly with frontline staff, senior stakeholders, and customers across different channels.
• Strong literacy and numerical skills.
• Ability to embrace a fast‑paced environment.
• Used to working to deadlines and meeting KPIs.
• Proactive, organised, able to manage time effectively and take initiative.
• Positive work ethic and a can‑do attitude when supporting business change.
• Willingness to be developed, coached, and to take feedback on board.
• Experience/good knowledge of:
  • Sales methodology
  • Changing landscape of the regulatory environment
  • Digital innovation

Desirable experience;

• Familiarity with the motor industry and car buying.
• Willingness to share ideas and contribute to business improvement.

Admiral: Where You Can

We take pride in being a diverse and inclusive business. It's a place where you can Be You, and show up as you are. We’re committed to fostering a people-first culture where everyone is accepted, supported, and empowered to be brilliant. You can, Grow And Progress at a pace and direction that suits you, Make A Difference for our customers and each other, and Share in Our Future with all colleagues eligible for up to £3,600 of free shares each year after one year of service.

Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays). You also have the option to buy or sell up to an additional five days of annual leave.

We’re proud of our people-first culture. In fact, we've been recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over 25 years! We’re fully committed to making sure your progression is not slowed or halted by barriers related to race, gender, age, sexuality or any of the protected characteristics.

Our fantastic benefits make sure our colleagues have a great work-life balance; You can view some of our other key benefits here.

As a Disability Confident Leader, for candidates with a disability or long-term health condition, that opt into the Disability Confident scheme, we’ll invite a fair and proportionate number of applicants that meet the essential requirements of the role to the first stage of our selection process.

If you need any adjustments or support with your application or during the recruitment process, just let us know. Please do email stacey.freeman5@admiralgroup.co.uk or contact us on 07353 100403. This number is dedicated to supporting candidates that require reasonable adjustments or support during the application process.

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