Business Operations Lead

Who are Admiral Pioneer?

Disruptive. Customer Centered. Transformational.

Admiral Pioneer exists within Admiral Group as a venture studio, providing the greenhouse in which to grow new businesses. We’re leveraging Admiral’s strengths to deliver commercially strong businesses that answer the financial needs of new audiences and respond to emerging opportunities.

We seek to disrupt the markets we enter, taking a truly customer-centric approach. We achieve this by experimenting and proving new products, business models and partnerships through a disciplined, discovery-driven approach.

The Role

An exciting opportunity has arisen in Admiral Pioneer for a highly skilled Business Operations Lead. Reporting to the Chief Insurance Officer, you will play a critical role in managing our channel partner integrations and technology providers whilst working alongside our wider group technical teams to help contribute to the strategic growth and financial success of our unique insurance propositions.

You will be responsible for the full implementation, adoption and continuous development of our bespoke insurance solutions, ensuring they align with our partners’ strategic goals and operational processes. You will be proactive in understanding our partners’ strategies, business models, and operational needs, using this insight to drive effective solution development and adoption.

Responsibilities:

• Stakeholder management: collaborate closely with partners, our technology providers and internal group tech teams to define requirements, align objectives, and drive project success.
• Solution implementation & adoption: lead the planning and execution of the insurance product implementation at point of sale, ensuring that the solution meets business needs, is user-friendly and is adopted successfully by partners.
• Business & technical analysis: fully understand and document channel partner business processes, strategies and pain points. Translate these insights into technical requirements and actionable development plans for internal/external tech teams.
• Process improvement: identify opportunities to enhance the existing solution based on partner feedback, emerging market trends and technology advancements.
• Cross-functional collaboration: work with product, engineering, insurance and operations teams to ensure smooth product development and iteration. Act as the liaison between business and technical teams to ensure requirements are met on time and to specification.
• Client-facing engagement: foster strong relationships with channel partners, providing continuous support, managing expectations and ensuring high levels of satisfaction with the solution.
• Project management: Oversee timelines, budgets and deliverables for solution rollouts, ensuring that all milestones are met and risks are managed effectively.
• Training & support: design and deliver training materials to ensure internal teams and partners can effectively use the solution. Provide ongoing support to troubleshoot issues and improve overall user experience.

About you:

• Experience: proven experience in a Business Analyst and/or Operations Manager role, particularly in the insurance, technology, or fintech sector.
• Knowledge: strong understanding of the point-of-sale insurance process and customer experience in a digital or e-commerce environment.
• Communication: excellent communication skills with the ability to engage with both technical and non-technical stakeholders.
• Teamwork: demonstrated ability to work with external partners and technology providers to drive solution development and implementation.
• Technologically savvy: a strong understanding of software development processes and the ability to translate business requirements into technical specifications.
• Problem-solving: strong problem-solving and analytical skills, with the ability to quickly grasp complex business requirements and identify solutions.
• Adaptability: proficiency with project management tools, CRM systems, and data analysis tools.
• Cultural alignment: your values align with our commitment to innovation, collaboration, and customer-centricity.

Join us and be part of a team that's redefining the future of insurance with the Admiral Pioneer team.

Salary, Benefits and Work-Life Balance

At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we’re consistently voted one of the Sunday Times Best Big Companies to Work For in the UK.

All colleagues will receive 33 days holiday (including banks holidays) when they join us, and this will increase with length of service, up to a maximum of 38 days (including banks holidays). You also have the option to buy or sell up to five days of annual leave in addition to your allocation.

Admiral, Where You Can Be You

At Admiral you’re accepted, supported and empowered to be you. Because you’re brilliant.

We’re proud of our people-centric culture which has led us to being recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over 25 years! We’re committed to ensuring that at Admiral, progression is not slowed or haltered by barriers related to protected characteristics

You can also view some of our other key benefits here.

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