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Third Party Motor Claims Handler

Cardiff

  1. Full time

£18,400

About the job

"

This vacancy has now expired. Please see similar roles below...

"

We are looking for talented individuals, with a keen eye for detail and excellent customer service skills to join our Claims Third Party Damage department. As a Claims Handler you will be required to assess and settle claims for our customers following an accident. After comprehensive training you'll start to manage your own portfolio of cases, investigating each claim and assessing liability. You will use your newly acquired knowledge of case law and any available evidence (including CCTV, dashcam footage and witness statements) to reach the best settlement for our customer and the business. 

You’ll also be required to deal with incoming and outgoing calls, to keep your policyholders up to date on their claims and liaise with third party insurance companies. On-going training will be provided throughout your career to ensure you're always up to date with the latest policies and procedures to deliver the best service possible.

Main Duties

  • Assessing new claims to determine who was at fault
  • Liaising with third party insurers via phone and in writing
  • Reviewing the status of ongoing claims and keeping our customers up to date
  • Meeting and exceeding departmental productivity and quality targets
  • Ensuring we are treating customers fairly and acting in a professional manner, at all times

Essential Skills Needed

  • A positive attitude to work
  • Good written and verbal communication skills
  • Attention to detail and accuracy
  • A team player attitude
  • The handler must be flexible to varying working hours including working occasional evenings and weekends
  • The ability to manage their time to achieve daily and monthly goals
  • Be able to use their own initiative and make decisions

Desirable Skills Needed

  • Previous customer facing experience (face to face or telephone based)

Our success goes hand-in-hand with having a strong culture where we put our people and customers first. Our philosophy is simple yet effective: people who like what they do, do it better, and this in turn, means that our customers receive the level of service and products that they deserve. Our culture is honest, open and wholeheartedly focused on four key areas: Communication, Equality, Reward & Recognition, and Fun.

At Admiral, we are proud to be a diverse business where we put our people and customers first. We are an innovative insurance company and one of the The Sunday Times Best Companies to work for. Our starting salary is £18,400 and after your first year you would also be eligible to receive up to £3,600 free company shares annually plus excellent Admiral benefits. 

You can view some of our other key benefits here; https://admiraljobs.co.uk/employee-benefits/.

  1. Full time
  2. Claims

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Cardiff

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Our Benefits

Admiral employees work hard to keep us at the top of our industry, and are rewarded for it—with competitive pay, a share package, career growth and development opportunities and some other great benefits, too!

People who like what they do, do it better.

Be You

Financial & Mortgage Advice

Financial & Mortgage
Advice

Ecare

24-Hour
Ecare

Cycle to Work Scheme

Cycle to Work
Scheme

Annual Holiday Allowance

Annual Holiday
Allowance

Flexible Working

Flexible
Working

Simply Health

Simply
Health

Private Health Cover

Private Health
Cover

Critical Illness Cover

Critical Illness
Cover

Grow & Progress

Learning and Development

Learning and
Development

Educational Sponsorship

Educational
Sponsorship

Accredited Qualifications ILM

Accredited
Qualifications ILM

iLearn

iLearn
Online Learning

Buy a Book Scheme

Buy a Book
Scheme

Developmental Coaching

Developmental
Coaching

Port of Calls

Port of
Calls

Internal Mobility

Internal
Mobility

Make a Difference

Groups & Societies

Groups and
Societies

Socials & Team Days Out

Socials and Team
Days Out

Multi Faith / Quiet Rooms

Multi Faith / Quiet
Rooms

Admiral Community Fund

Admiral Community
Fund

Give as You Earn

Give as You
Earn

Awards & Star Lunches

Awards and Star
Lunches

Corporate Social Responsibility

Corporate Social
Responsibility

Impact Hours

Impact
Hours

Share In Our Future

Share Schemes

Share
Schemes

Refer a Friend Bonus

Refer a Friend
Bonus

Colleague and Family Discount

Colleague and Family
Insurance Discount

Group Life Assurance

Group Life
Assurance

Pension

Pension
Scheme

Life Event Loan

Life Event
Loan

Tickets to Sponsored Events

Tickets to Sponsored
Events

Tusker

Tusker Salary
Sacrifice

Click here to download our full benefits brochure