Technical Claims Auditor

The Technical Auditor is a vital member of the Household Claims Audit and Controls team, responsible for conducting supplier and internal audits, as well as quality assurance activities. This role ensures that Admiral’s claims processes and supplier practices meet internal standards and regulatory requirements, including FCA Conduct Rules and Consumer Duty.

Through thematic audits and continuous improvement, the Technical Auditor plays a pivotal role in enhancing department performance, reducing claims costs, and improving customer outcomes. The role requires effective communication and collaboration with various stakeholders to foster innovation and implement best practices.

Key Responsibilities

• Audit and Quality Assurance: Conduct detailed audits of key suppliers, including Loss Adjusting, Property Damage, Asbestos, Subsidence, Fraud, and Disaster & Restoration services.
• Compliance Governance: Ensure adherence to Admiral’s standards, including Conduct Risk, Complaints, Vulnerable Customers, and Rejected Claims, to deliver fair and compliant customer outcomes.
• Recommendations and Reporting: Analyse audit outputs, issue recommendations, and present actionable insights to senior management to drive improvements.
• Stakeholder Collaboration: Work closely with Supplier Account Managers and Admiral’s Supplier Relationship Managers to derive continuous improvement from audit outcomes.
• Continuous Improvement: Identify opportunities for innovation in claims processes, reducing costs and risks while enhancing the customer experience.
• Market Awareness: Maintain a strong understanding of competitor activity, regulatory developments, and legislative changes in the household insurance market.

Skills Required

• Robust experience in property claims handling.
• Understanding of building repair networks and schedules of rates.
• Excellent written, verbal, and analytical communication skills.
• Ability to work independently in an agile environment.
• Proven ability to influence stakeholders and identify areas for improvement. 
• Working knowledge of CoreLogic or similar platforms.
• Broad knowledge of insurance principles and claims handling.

Please note - we may close this vacancy early if we receive lots of applications or business priorities change.

Our Commitment to You

At Admiral, we are committed to being a diverse and inclusive workplace. Admiral is proud to be an equal opportunities employer and does not discriminate on the basis of race, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), national origin, gender, gender identity, sexual orientation, disability, age, or any other legally protected status.

All qualified applicants will receive equal consideration for employment.

Benefits, and Work-Life Balance

At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we’re consistently voted one of the Sunday Times Best Big Companies to work for in the UK. We want you to have an element of freedom to define a working lifestyle that supports this, so accommodate flexible hours wherever possible.

All colleagues will receive 33 days holiday (including banks holidays) when they join us, and this will increase with length of service, up to a maximum of 38 days (including banks holidays). You also have the option to buy or sell up to five days of annual leave in addition to your allocation.

You can also view some of our other key benefits here.

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