Team Manager - Admiral Law

We have an exciting opportunity for a Team Manager to join Admiral Law's Minors team! If you have relevant experience and are eager to grow in a fast-paced, quality-focused, technical environment, this could be the perfect role for you!

As a Team Manager, you will be responsible for driving team performance and effectively review work to ensure we always provide excellent client service in an area which is task based and where quality is key. You will also be responsible for supporting and developing a team of both new and experienced case handlers who deal with minor claims pre and post litigation.

Given the level of support and development that the team will require, this role requires a minimum of 30 hours per week.

Key Responsibilities

• Ensure high productivity and excellent quality by checking productivity reports and KPIs relevant to the work carried out in the team from the day, week and month
• Set daily, weekly and monthly targets with the team, whilst proactively keeping them updated on their performance levels
• Contribute to the development of the team by coaching, training and implementing support plans when needed
• Work closely with the Operations Manager to keep them informed of department updates
• Effectively handle complaint calls where necessary and analyse the root cause of complaints
• General administrative duties such as monthly 1-1s, annual appraisals, team meetings, project support

Skills and Requirements

• Passionate and committed to providing excellent client care
• Ability to provide regular feedback to others
• Good understanding and experience of how to review files and reports effectively
• Ability to overcome challenges and be adapt 
• Previous people management experience would be advantageous
• Good knowledge of the process of running an Infant claim would be advantageous

About Admiral Law

Admiral Law is a growing business; we are a legal practice run by a team of experts who specialise in personal injury claims. The client is always at the heart of everything we do, and we aim to be exceptional in the service we deliver.

Admiral Law operates as a standalone entity within Admiral Group and operates as a team with appropriate specialists but with the added support and benefits of being part of the wider business.

We’re looking for people who are keen to learn, excited about getting stuck in and are ready for a challenge to help us to achieve our aim of creating an excellent service for our clients.

Admiral, Where You Can Be You

At Admiral you’re accepted, supported and empowered to be you. Because you’re brilliant.

We’re proud of our people-centric culture which has led us to being recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over 25 years! We’re committed to ensuring that at Admiral, progression is not slowed or haltered by barriers related to protected characteristics.

Salary, Benefits and Work-Life Balance

At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we’re consistently voted one of the Sunday Times Best Big Companies to Work For in the UK. 

All colleagues will receive 33 days holiday (including banks holidays) when they join us, and this will increase with length of service, up to a maximum of 38 days (including banks holidays). You also have the option to buy or sell up to five days of annual leave in addition to your allocation.

You can also view some of our other key benefits here.

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