Subsidence Claims Handler

Are you looking to build a career with a company that truly invests in your development? If so, we have an exciting opportunity for you to become part of our Subsidence Claims team at Admiral.

As a Subsidence Claims Handler, you’ll be at the heart of our customer experience—working closely with our expert suppliers to manage and settle domestic subsidence claims. From the moment a claim is received to its resolution, you’ll ensure our customers feel supported every step of the way.

Key Responsibilities:

• Proactively handling subsidence claims with care and efficiency.
• Keeping customers informed throughout the process, delivering a first-class service.
• Identifying and resolving issues quickly to ensure smooth and timely settlements.
• Collaborating with internal teams and external partners to deliver the best outcomes.

Skills and Experience Required:

• Strong communication skills and a customer-first mindset.
• Problem-solving abilities and a proactive approach.
• Previous experience in household or subsidence claims is a plus—but not essential. Full training will be provided.

Additional Information

This role offers a hybrid working pattern, with the successful candidate required to attend our Cardiff office two days per week.

Admiral: Where You Can

We take pride in being a diverse and inclusive business. It's a place where you can Be You, and show up as you are. We’re committed to fostering a people-first culture where everyone is accepted, supported, and empowered to be brilliant. You can, Grow And Progress at a pace and direction that suits you, Make A Difference for our customers and each other, and Share in Our Future with all colleagues eligible for up to £3,600 of free shares each year after one year of service.

Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays). You also have the option to buy or sell up to an additional five days of annual leave.

We’re proud of our people-first culture. In fact, we've been recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over 25 years! We’re fully committed to making sure your progression is not slowed or halted by barriers related to race, gender, age, sexuality or any of the protected characteristics.

Our fantastic benefits make sure our colleagues have a great work-life balance; You can view some of our other key benefits here.

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