Subsidence Claims Handler

Do you want to work for a multi-award-winning business, where we put your career and development first? If this sounds like you, we have a fantastic opportunity for you to join our Subsidence Claims team here at Admiral!

As a Subsidence Claims Handler, you'll play a vital role supporting our customers and working with our expert, nominated suppliers to proactively handle and settle domestic Subsidence claims. You will be responsible for ensuring our customers are looked after from the moment we receive their claim to the point at which their claim is settled.

The key to this role is communication: keeping the policy holder informed and up to date with progress, providing a first-class service to ensure the customer journey is the best possible. You'll need to remove hurdles in the process if required, ensuring you get to the root cause of issues, take responsibility to resolve problems and collate all necessary details to ensure swift settlement whenever possible.

Whilst relevant household and subsidence specific claims experience is desirable, it is not essential and full relevant training will be provided to all successful applicants. We believe in investing in our people’s ongoing professional and technical development and successful candidates will therefore not only attend our excellent onboarding training they will also have access to a wide range of ongoing professional development opportunities, including externally accredited courses such as those delivered by the Chartered Insurance Institute and British Damage Management Association.

Flexibility and work life balance is important to us, and so your time will be split between home (80%) and office (20%), this will usually mean two days a week in either our Cardiff or Swansea office. There is however the option for you to work more frequently from the office if this is your preference.

Admiral has an honest, open culture that’s focused on four key areas: communication, equality, reward and fun. We believe that ‘People who like what they do, do it better’; culture is at the foundation of working for Admiral. You can expect an environment that rewards hard work and determination, all done whilst embracing a culture that puts you first.

We recognise that applicants for this role will come with a wide variety of experiences, as such there is no defined starting salary as we aim to provide a competitive remuneration package that is commensurate with the skills of the successful candidates.

Job Summary: As a Subsidence Claims Handler, you will play a vital role in supporting our customers and working with our expert, nominated suppliers to proactively handle and settle domestic Subsidence claims. You will be responsible for ensuring our customers are looked after from the moment we receive their claim to the point at which their claim is settled.

Key Responsibilities:

• Communicating with policyholders to keep them informed and up to date with progress.
• Providing first-class service to ensure the best possible customer journey.
• Removing hurdles in the process and resolving problems to ensure swift settlement whenever possible.
• Ability to prioritise and manage a case load.
• Proactively reviewing policy terms and conditions to understand what is covered.
• Reviewing Reports & valuing claims.
• Considering outcomes and taking a pragmatic approach to settlements.
• Prioritising and managing a to do list.
• Great telephone manner.
• Good negotiation skills and the ability to make decisions.
• A strong team ethos and willingness to engage.
• A positive attitude and willingness to learn.
• Good initiative and ability to meet deadlines.

Qualifications and Skills:

• Relevant household and subsidence specific claims experience is desirable, but not essential.
• Ability to take responsibility and resolve problems.
• Excellent communication skills.