Service Transition Analyst

The Service Transition team sit within the Service Governance area of the Office of the CIO (OCIO) within IT. We work with projects and Value Streams across IT and Admiral, to ensure that new IT systems and services introduced are technically ready, operationally ready, and supportable.

The Service Transition Analysts engage with a variety of stakeholders across IT and the wider business, working with Projects and agile release trains who are delivering new, or significantly changing existing, IT systems and services to be used by Admiral and its customers.

They are responsible for running Service Transition processes across these deliveries to assess that they are demonstrated as ready to go live and put into operational use. Facilitating engagement with impacted teams across IT to ensure they are aware of anything new being introduced, collaborating with them to define and document arrangements for supporting and managing the new system or service.

The Service Transition Analysts provide input into change control processes to inform relevant delivery teams and stakeholders on service acceptance criteria and to review plans and deliverables against those service acceptance criteria.  They also assist the change community in provision of transition support and change planning and consults with the project team.

They are expected to follow agreed standards, applying appropriate techniques to elicit and document detailed requirements as well as creating and implementing action plans to close the gaps in business readiness prior to going live. They also provide constructive challenge to stakeholders as required, as well as challenging process to ensure the value is being achieved and drives continuous improvement.

Main Duties

• Run Service Transition processes on projects and value stream deliveries to assess and ensure the smooth delivery or services into operational use.
• Facilitate engagement sessions and workshops with impacted IT teams to understand requirements and define responsibilities for supporting and managing new services once operational.
• Contributes to the definition of criticality criteria and the quantifiable and qualitative impacts on the organisation arising from the loss of systems' availability, integrity or confidentiality.
• Contribute to the continual review and improvement of Service Transition tools and process.
• Reporting on projects, releases, and deliveries in Service Transition.
• Contributes to both the Business impact assessment and readiness plan taking into consideration any activities required to integrate new processes or jobs into the BAU environment.

This is not a full definition of the role but covers the main aspects and drivers for success.

Experience Required

Desirable:

• Experience in Service Transition, Change Management, Release Management, IT Project Management, Service Design, or other IT Service Management discipline.
• Experience of Governance and knowledge of Infosec and Data Protection
• ITIL v3 / v4 foundation or above.
• Awareness of Cloud technology.
• Awareness of IT development and infrastructure concepts.
• Experience in running workshops or large meetings.
• Experience of working with IT project/programs and/or value streams.
• Experience of the introduction or transition of new IT systems.
• Knowledge of Agile and Waterfall project methodologies.

Essential:

• Proactive and initiative-taking
• Positive and ‘can do’ attitude.
• Solutions focussed, especially when dealing with issues.
• Resilient when faced with challenges.
• Adaptable and willing to learn.
• Methodical and analytical thinker with great diligence.
• Able to analyse information and make informed decisions.
• Influencing, collaboration and communication skills.
• Constructive negotiation skills.
• Able to manage and prioritise a varied workload.
• Familiar with SLA and OLA purpose and how they should underpin the contract for the supply of services.

Interview Process

There will be a 2 stage process which includes a first-stage 30-minute informal chat and if successul, a second-stage 60-minute competency based interview, both via MS Teams. Interviews will take place throughout August.

Location

For Hybrid workers (within a 50-mile radius of our Cardiff HQ) there is an expectation to work from the office twice a month.  For remote workers (outside of a 50-mile radius of our Cardiff HQ) there is an expectation to attend the office a handful of times a year when required (i.e big meetings, workshops etc).

Salary, Benefits, and Work-Life Balance

We do not have a set salary for this position, as it will be dependent on the successful candidate’s experience. We are happy to see CVs from all candidates who meet the requirements and will be happy to discuss the remuneration package.

At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we’re consistently voted one of the Sunday Times Best Big Companies to work for in the UK. We want you to have an element of freedom to define a working lifestyle that supports this, so accommodate flexible hours wherever possible.

All colleagues will receive 33 days holiday (including banks holidays) when they join us, and this will increase with length of service, up to a maximum of 38 days (including banks holidays). You also have the option to buy or sell up to five days of annual leave in addition to your allocation.

You can also view some of our other key benefits here.

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