Senior Product Manager

Are you passionate about delivering great customer outcomes, championing the voice of the customer, and ensuring robust product governance?

We’re looking for a Senior Product Manager to lead our Travel Product compliance and controls strategy, whilst also driving improvements in customer satisfaction through insight-led action.  You’ll be part of a dynamic team shaping the future of travel insurance, ensuring our products meet regulatory standards and deliver fair value to our customers.

This is a high-impact role where you’ll work across the business to identify and manage risks, lead customer-focused initiatives, and ensure our products are compliant, safe, and trusted.  You’ll be joining a collaborative and forward-thinking team, with opportunities to influence strategic decisions and drive meaningful change.

You’ll also provide strategic and operational cover for the Travel Senior Product Manager – Product and Performance, ensuring continuity across key initiatives and decision-making when required.

Main Duties 

• Lead the delivery of fair value assessments and ensure products meet regulatory requirements
• Collaborate with Compliance, Legal, and Risk teams to maintain high standards of governance
• Own and manage the Travel Product risk and controls framework
• Identify and mitigate emerging risks in the Travel Product space
• Monitor and report on product performance and customer outcomes
• Consolidate customer feedback, complaints, and research into actionable insights
• Drive measurable improvements in customer satisfaction and product understanding
• Represent Travel Product and champion the customer perspective in product decisions and governance forums
• Provide cover and support for the Travel Senior Product Manager – Product and Performance

Key Skills, Qualifications and Experience

• Strong understanding of regulatory requirements in insurance
• Experience in product governance, compliance, or risk management
• Experience using customer insights to inform product improvements and action planning
• Excellent stakeholder management and communication skills
• Analytical mindset with the ability to interpret data and drive decisions
• Proven ability to lead cross-functional initiatives
• Flexibility to step into adjacent product leadership responsibilities, with a strong grasp of performance metrics and product management processes

Please note - we may close this vacancy early if we receive lots of applications or business priorities change.

Admiral: Where You Can

We take pride in being a diverse and inclusive business. It's a place where you can Be You, and show up as you are. We’re committed to fostering a people-first culture where everyone is accepted, supported, and empowered to be brilliant. You can, Grow And Progress at a pace and direction that suits you, Make A Difference for our customers and each other, and Share in Our Future with all colleagues eligible for up to £3,600 of free shares each year after one year of service.

Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays). You also have the option to buy or sell up to an additional five days of annual leave.

We’re proud of our people-first culture. In fact, we've been recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over 25 years! We’re fully committed to making sure your progression is not slowed or halted by barriers related to race, gender, age, sexuality or any of the protected characteristics.

Our fantastic benefits make sure our colleagues have a great work-life balance; You can view some of our other key benefits here.

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