Senior Data Analyst
Cardiff
- Full time
About the job
This vacancy has now expired. Please see similar roles below...
"Join our Customer Data department as a Senior Data Analyst, supporting initiatives across customer operations.
Openings are available in:
Operations MI: Deliver reports on KPIs like answer rates, agent incentives, policy sales, and retention.
Contact MI: Enhance customer contact journeys, driving performance and optimizing costs.
Responsibilities:
- Utilise Big Query, Looker, and SAS
- Lead and foster the development of team members
- Effectively manage stakeholder relationships
- Prioritse and oversee team workload efficiently
- Identify and implement enhancements in customer journeys
- Present data in a clear and impactful manner
- Demonstrate strong organizational and communication abilities
- Exhibit meticulous attention to detail and a proactive mindset
Desired Experience:
- Experience with Big Query, Looker, and SAS
- Demonstrate strong organisational skills
- Articulately present data and insights
- Commitment to continuous improvement
- Leading and developing team members
Please note - we may close this vacancy early if we receive lots of applications or business priorities change
Our Commitment to You
At Admiral, we are committed to being a diverse and inclusive workplace. Admiral is proud to be an equal opportunities employer and does not discriminate on the basis of race, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), national origin, gender, gender identity, sexual orientation, disability, age, or any other legally protected status.
All qualified applicants will receive equal consideration for employment.
Salary, Benefits, and Work-Life Balance
We do not have a set salary for this position, as it will be dependent on the successful candidate’s experience. We are happy to see CVs from all candidates who meet the requirements and will be happy to discuss the remuneration package.
At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we’re consistently voted one of the Sunday Times Best Big Companies to work for in the UK. We want you to have an element of freedom to define a working lifestyle that supports this, so accommodate flexible hours wherever possible.
All colleagues will receive 33 days holiday (including banks holidays) when they join us, and this will increase with length of service, up to a maximum of 38 days (including banks holidays). You also have the option to buy or sell up to five days of annual leave in addition to your allocation.
You can also view some of our other key benefits here.
- Full time
- Business Support
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Cardiff
What areas do you look after?
I recruit for positions in the Pricing/Data area.
Tell us about you and your Admiral story?
I started working for Admiral in 2012 as a Customer Service advisor where my focus was customer queries and policy changes. I was keen to expand my knowledge within the company and worked for our Telematics area, closely followed by the Data Validations team. I knew I wanted to progress within this growing company and developed into an Assistant Team Manager in our Customer Loyalty department. Within a year I evolved into a Team Manager and continued this role for 5 years. I later had the opportunity to manage a team within our Complaints department where focus was based on customer outcomes and FCA guidelines. People and talent have always been my passion, which has led me to my current position in Recruitment which I started in 2023.
Why would you recommend Admiral?
Admiral’s philosophy is ‘People who like what they do, do it better’. This company certainly stands by this and in my 11 years here, I have been supported, guided and looked after.
The flexibility and work/life balance this business offers still blows me away and I can’t imagine working anywhere else.
Another area that stands out to me is the reward and recognition focussed on staff. I have attended numerous awards, updates and ceremonies that celebrates departments and the people who work in them.
I couldn’t recommend Admiral enough!
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Admiral employees work hard to keep us at the top of our industry, and are rewarded for it—with competitive pay, a share package, career growth and development opportunities and some other great benefits, too!
People who like what they do, do it better.
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