New Business are going remote in South and West Wales!
We have an incredibly exciting new opportunity for those living in the South and West of Wales to join our new business team. The best part – you’ll be training and working completely from home, so no commute to worry about at all! All you need is a great internet connection and a quiet, private place to work with no distractions – we’ll sort the rest.
You will of course, still be a fully fledged member of the Admiral family, with complete access to all of our great benefits – including enrolment into our share scheme, in which after one year of service, you will accumulate free shares worth £3,600 every single year!
The New Business team has an amazing culture that reflects Admiral. The people who work here are humble, supportive, encourage each other and are always keen to see their colleagues do well. Our environment is an open and honest one with a family feel. We have high standards; it is important to us that we succeed in our teams and department.
A day in the life of a New Business representative is centred around our customers. We take incoming calls from customers (no cold calling) and answer queries about quotes that have been generated online. As we step into a world of hybrid working, we are giving you options -you’ll get a chance to work from our modern offices or the comfort of your own home! Ditch some of the daily commute or get a buzz from coming in and working with your colleagues face-to-face – we’re offering the best of both worlds.
We expect you to have a passion for service, as it is our identity! You will have the opportunity to make a positive difference in our customer’s lives through the service you provide them, and so it is vital that you value helping others.
In addition to the base salary of £19,820 , after their probationary period, agents can earn on average £250 per month incentive and potential earnings are up to £1,040 per month on top of your base salary. There is potential for overtime earnings for additional working hours.
The Role.....
Absolutely no insurance experience is needed, as full & extensive training is provided. We just ask that you’re capable of absorbing the theory and putting it into practice – being a motivated, resilient, and confident individual is key.
The office opening hours are between 8-8pm on weekdays and 9-5pm on weekends. Your contracted hours will be 38.5 hours per week, and you have the option to build up some flexi hours to use as time off throughout the year.
Job Purpose:
- Provide excellent customer service to our customers and staff.
- Taking New Business calls daily.
- Using tools provided to negotiate and accept New Business customers.
- Upsell multi-van, multi-product and add additional add-on’s such as Breakdown Cover.
- Follow compliance guidelines and procedures.
- Log front line complaints.
- Hit department targets.
Main Responsibilities:
- Answer calls efficiently and provide fantastic service whilst attempting to accept New Business customers.
- Go above and beyond for your customers by providing excellent customer service.
- Ensure work is dealt with accurately and to a high standard.
- Accurately read scripts and follow procedures correctly.
- Be a team player.
- Suggest positive solutions for customer journey.
- Attend training sessions and take feedback on board.
Start date is 19th September 2022. We allow no holidays within the first 6-8 weeks.
Like what you hear? Apply today!!!
